CarDelMar Reviews 

Super, genial

Please never book with Cardelmar... they were absolutely useless from start to finish... the staff on the customer service helpline were very rude, refused to allow me to speak to a senior member of staff and just generally very unhelpful... ashamed I hadn't seen these bad reviews before I booked

Is goed in orde de websid

Very Good Web Design and Service !

So far so good ...let's see if car gets confirmed without issues and pick up and service continues to be good.But as said for comparing and selecting a vehicle very good and easy experience.

when I pressed 'print' or 'Drucken' only teh advertisement pages get printed out and the key information which one wants to print out (the first page) does not get printed. this is very frustrating. Not sure it is my printers problem but quite sure it is something more about car del mar website. thank you for giving the opportunity to send back our comments. maya

rental car booked including full option insurance.
No office in Gerona at the airport, but no worries: shuttle will pick you up (somewhere and 1hr late).
Had to pay insurance to Goldcar as well. Voucher clearly stated that insurance was already included, but Goldcar insisted they had to be paid as well.
Several attempts made to get refund from Goldcar and/or Cardelmar, but the only service both companies seem to offer is taking your money.
Avoid them both!

Pretty good except that the term of rentals of sometimes out of date. For example the amount of excess.

HORRIBLE. Stay away!

The website was throwing an error when I wanted to cancel. I have waited and tried a few times on the web site as it look likes a server error as there was still more than 24 hours of time for pick up and tried to reach by phone at least 5 times. Their provider Europe car was able to take the call but said couldn't cancel as Cardelmar is the source of the booking. And when I realised that Cardelmar's customer service is horrible and ultimately emailed.
And the response I have got was that the email timestamp is late and so they can't refund the cancel! And they don't consider the timestamp of all the attempts to reach their customer service and their server errors of their website.

The office of the rental car company was not in the international terminal of the airport but in the domestic terminal, which made the pick-up and return of the rental car very complicated and long process with the luggage.
The car was supposed to be with full tank. It looked full when i took it however as i was leaving the airport it showed already 1/16 less.
The rental car was supposed to be non smoking, When i took the car they have masked it with a very heavy perfume, it smelled awfully tobacco in the car all the time.

In Antalya is no office at the airport. It was very difficult to find and we had 30 minutes to wait.
After the guy came and was bringing the car without petrol. No upgrade was possible like automatic gear shift.

Rip-off merchants who hide behind the small print and pass the blame to the hire company. Once they have your money WAVE BYE BYE TO IT!

car rental: good service, quick handling

Avoid this company at all costs!
I hired a car from them and have been treated awfully they have no customer service and their contract is in ridiculous terms that is not understandable and resulted in me having to pay £130 extra at the time of collection of the car. Was then spoken to rudely and just not worth it! I would never use them again!

We book and paid in advance for a car that wasn't available at destination. Wrote an email that never was replied by their customer service. Ended up they gave us a car with one of the front tire with almost no trails and being told to go to a mechanic and ask them to swap it for the spare one. Ridiculous as we should have a car ready to go. Also, when we went to the mechanic were noticed the other front tire has all its wires outside and almost ready to explode, which could killed us or made us crashed even after we told them we were going on a trip of over 400 KM. They were reluctant to solve our problems but we got another car at the end. I won't recommend them unless you are looking to go through a nightmare during your holidays.