Care of Carl Reviews 

9,048
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers had a great experience with this company. Customers frequently praise the fast and easy delivery service, highlighting its efficiency. Many people also appreciate the excellent service, including straightforward returns and helpful product information. Consumers are very satisfied with the superb selection of quality brands and products available, often noting the easy-to-navigate website with useful detailed measurement tables. However, some customers also noted issues with delivery, experiencing delays or packages sent to incorrect pickup locations. A few people reported receiving incorrect, faulty, or damaged products, with some items breaking down after minimal use. There were also instances where customers faced difficulties with returns or refunds when dealing with product defects.

What people talk about most

Product

People report ambiguous experiences with product quality and selection. Many customers praise the great... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and easy shipping, with... See more

Quality

Consumers find quality to be ambiguous, with some reviewers praising the great quality and superb selection... See more

Service

Customers consistently note positive experiences with service, often describing it as fast, quick, and... See more

Website

Reviewers mention positive feedback about the website, with many praising it as an easy-to-shop webshop and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have order from Care of Carl several times, always 100% satisfied, if for a reason the product doesn’t fit its very easy to return But mainly the selection of clothes are superb and if ord... See more

Rated 5 out of 5 stars

Smooth shopping, easy check out with multiple shipping and payment options. Very fast shipping. Good selection of curated brands!

Rated 5 out of 5 stars

there is a selected variety from many brands. Many sizes are available. The reducted prices are realy great! The measurements table for each item is very helpful and true. The delivery service is f... See more


Company details

  1. Men's clothes shop

Written by the company

Vi tror att vi, genom personlig service, engagemang och intresse, kan förenkla och förgylla vardagen för våra kunder. Vi erbjuder män möjligheten att utforma sin garderob och personliga stil genom att tillhandahålla omsorgsfullt utvalda kvalitetsvarumärken.


Contact info

4.1

Great

TrustScore 4 out of 5

9k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.1

All reviews

(9,048)

176 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivery & return policy & customer service

Everything is top notch with Care of Carl. I ordered a jacked from C/oC that ended up to be small. Return procedure is super seamless, the company did a great job at polishing that part of the business! It is sp awesome that you can secure and reserve the same product in a different size until previously ordered product is returned. Hoverer, I played myself and ordered a new size of the same jacket before returning the other one. Support from C/oC spot on helped me to convert the exchange case to return (refund) only.
By the way, delivery is indeed pretty fast. Each order delivery took about 2 days.

31 March 2023
Unprompted review
Rated 5 out of 5 stars

Rate care of Carl

Purchased a pair of two hundred pound trainers that arrived with a huge slash in the toe box....

Upon further inspection there is dust on the soles of both shoes and a pebble stuck in the heel of the undamaged item...

I'd love to hear the explanation for this...

Clearly these shoes are not only damaged, they HAVE BEEN WORN, RETURNED AND SOLD TO ME !!!!!!!

Love to upload some pictures here however this isn't an option.

5 February 2023
Unprompted review
Rated 1 out of 5 stars

POSTED DAMAGED AND PREVIOUSLY WORN TRAINERS !!!…

Purchased a pair of two hundred pound trainers that arrived with a huge slash in the toe box....

Upon further inspection there is dust on the soles of both shoes and a pebble stuck in the heel of the undamaged item...

I'd love to hear the explanation for this...

Clearly these shoes are not only damaged, they HAVE BEEN WORN, RETURNED AND SOLD TO ME !!!!!!!

Love to upload some pictures here however this isn't an option.

I've emailed the customer service team and I don't really care what excuse they come up with, this is honestly the most disappointing online shopping experience to date...

There's absolutely no plausable excuse for something like this, I wouldn't expect this with a pair of Nikes from Footlocker...

Waiting to entertain myself with the forthcoming excuses...

Purchase order #1727533

12 July 2022
Unprompted review
Rated 5 out of 5 stars

Care of Carl is world class in pretty much every aspect

Care of Carl is world class in pretty much every aspect. Well-known brands, quick deliveries, excellent customer service.

Important though to keep feet on the ground and not go down the same route as many other premium retailers (e.g. Mr Porter) and "out premium" themselves with too difficult and too expensive offerings.

1 December 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service.
I've ordered multiple times now. The parcels are always sent out very quickly.

I had to returned my last order because both product where too large for me. Somehow DHL managed to lose the package but Care of Carl immediately refund the order.

Great experience !!

24 November 2021
Unprompted review

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