Car Leasing Online Reviews 

1,161
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive staff for being extremely professional, knowledgeable, and responsive when answering questions and guiding them through every single step. Consumers state that the entire arrangement feels effortless, featuring quick email replies and seamless coordination from initial online quotes all the way to the final vehicle handover. Some reviewers were not happy with occasional delivery delays and frustrating communication struggles regarding vehicle scheduling and logistics. A few people also mentioned experiencing a bit of stressful back and forth coordination or unexpected changes when dealing with vehicle delivery arrangements.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their exceptional professionalism and helpfulness... See more

Service

Consumers find service to be exceptionally positive, praising the smooth, professional, and efficient... See more

Customer service

Customers report a high level of satisfaction and delight with customer service, highlighting seamless... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that vehicles arrive safely and on time.... See more

Response time

Clients share positive opinions on response_time, highlighting consistently prompt and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having made contact via a comparison website, I received a very quick email reply from Mike. A few questions back and forth and the finance agreement was sent out. 2 days later, all approved. The admi... See more

Rated 5 out of 5 stars

Great company and service, highly recommend. I came across Car Leasing Online through Leaseloco. Chris was very helpful and patient whilst I was choosing the correct vehicle. He gave me lots of opt... See more

Rated 5 out of 5 stars

My first time using this particular lease company, and I'll certainly use them again! Very informative and helpful throughout the whole process. Other companies could learn a lot about how much the si... See more

Rated 5 out of 5 stars

Needed a new lease car fairly quickly due to previous car being written off in accident. Quick, professional, and friendly, got new Mokka in less than four weeks and at a better price than other lease... See more


Company details

  1. Car finance and loan company
  2. Leasing service

Information provided by various external sources

Car Leasing Online offers personal and business vehicle leasing. Browse our site for cheap car leasing deals.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,161)

172 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

This is my fourth leased vehicle experience over the last ten years. Once the deal was quickly agreed I was passed onto Lorraine who kept me fully updated on the process & answered any questions I had. I would definitely have no hesitation to use again.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a really pleasant transaction…

I had a really pleasant transaction from start to finish. I absolutely love the car and it was exactly as described.

A special mention to Lorraine, whose communication was great throughout the entire process. She kept me updated and made everything feel straightforward and stress free.

I'm really happy with my deal and would definitely recommend them!

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service from the sales staff, once I had decided on my vehicle I was passed onto Lorraine Deacon who is absolutely fantastic she makes sure everything goes so smoothly. This is the 3rd 3 year lease I have had through them and I wouldn’t go anywhere else can’t recommend them highly enough.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Craig was my initial contact and helped…

Craig was my initial contact and helped me source the car and spec I wanted, thank you. Lorraine was next level, very good at keeping me updated, answering any questions I had (first time leasing) and generally very responsive. Thank you for your help and likely be getting a second car shortly and know who to contact.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Lorraine has been great throughout the process, helping me with any questions I’ve had and providing me with regular updates.
Highly recommend!

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, friendly informative staff. Quick turn around on the delivery, was kept informed throughout the whole process! Thank you!

30 March 2026
Unprompted review
Rated 5 out of 5 stars

First time leasing a vehicle

First time leasing a vehicle and was pleasantly surprised how easy it was. Communication was fantastic, responses to queries were quick and informative. I would definitely use this company again.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Extremely helpful staff (esp Lorraine)

Extremely helpful staff (esp Lorraine), even when I was being a Muppet, and overall a very smooth process. Always happy to answer my schoolboy questions (my first time with vehicle leasing), and very patient.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

10/10 experience with Car Leasing…

10/10 experience with Car Leasing Online, with a big shout out to Lorraine and Glen for their professionalism, swift responses, assistance with any queries and general support during my first lease experience. They really made my new car journey a breeze, every step of the way. I would definitely recommend the company, and if you’re lucky enough to get either Lorraine or Glen, you will not be disappointed one bit. They are a real credit to the company👍

10 March 2026
Unprompted review

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