Car Leasing Online Reviews 

1,161
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive staff for being extremely professional, knowledgeable, and responsive when answering questions and guiding them through every single step. Consumers state that the entire arrangement feels effortless, featuring quick email replies and seamless coordination from initial online quotes all the way to the final vehicle handover. Some reviewers were not happy with occasional delivery delays and frustrating communication struggles regarding vehicle scheduling and logistics. A few people also mentioned experiencing a bit of stressful back and forth coordination or unexpected changes when dealing with vehicle delivery arrangements.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their exceptional professionalism and helpfulness... See more

Service

Consumers find service to be exceptionally positive, praising the smooth, professional, and efficient... See more

Customer service

Customers report a high level of satisfaction and delight with customer service, highlighting seamless... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that vehicles arrive safely and on time.... See more

Response time

Clients share positive opinions on response_time, highlighting consistently prompt and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having made contact via a comparison website, I received a very quick email reply from Mike. A few questions back and forth and the finance agreement was sent out. 2 days later, all approved. The admi... See more

Rated 5 out of 5 stars

Great company and service, highly recommend. I came across Car Leasing Online through Leaseloco. Chris was very helpful and patient whilst I was choosing the correct vehicle. He gave me lots of opt... See more

Rated 5 out of 5 stars

My first time using this particular lease company, and I'll certainly use them again! Very informative and helpful throughout the whole process. Other companies could learn a lot about how much the si... See more

Rated 5 out of 5 stars

Needed a new lease car fairly quickly due to previous car being written off in accident. Quick, professional, and friendly, got new Mokka in less than four weeks and at a better price than other lease... See more


Company details

  1. Car finance and loan company
  2. Leasing service

Information provided by various external sources

Car Leasing Online offers personal and business vehicle leasing. Browse our site for cheap car leasing deals.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,161)

172 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Second car and still excellent service

The second car I have had through car leasing online and no doubt I will get the next through them
Great pricing and advice throughout the process.
A special mention to Lorraine who is excellent to deal with.
Thanks again!

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Very easy from deal to delivery

The ease and speed of agreeing a deal and then co-ordinating a delivery date was outstanding!.. Lots of great communication down the the day of delivering the vehicle with an ETA provided the evening before! Definitely recommend!!

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Car leasing

Super clear, regular communication and very accommodating with delivery dates.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with new car

Very happy with new car! Whole process was slick from start to finish. A massive thanks to Mike and Lorraine for excellent service. Also the driver Chris who was very friendly and helpful.

18 February 2026
Unprompted review
Rated 4 out of 5 stars

These guys were great but the comms…

These guys were great but the comms around the delivery of the vehicle was a struggle. A lot of back and forth and nothing made clear. This was not all Car Leasing's fault, mainly the delivery company who were not very flexible and charged £144 for delivery. Lorraine great though

15 February 2026
Unprompted review
Rated 5 out of 5 stars

Would Recommend

First time using carleasing-online and would 100% recommend. The service from start to finish was flawless, even when there was a supplier delay I was updated straight away and given a number of options. Lorraine throughout was superb answering any queries promptly unlike other companies I have used in the past. Will definitely use them again.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

We had a great first time experience…

We had a great first time experience with Car Leasing Online. Smooth and easy. Communication was great. Lorraine helped us and she was a superstar. Would recommend and use again for our commercial fleet.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Super Efficient

A great experience all round. A quick quote and then administration of the order was extremely well organised. I went from quote to knowing the ordered vehicle reg in less than 36 hours 👍

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Great experience leasing my car

Found a great deal online for a Volvo XC40 communication with Lorraine was excellent throughout. I could choose my day of delivery everything went to plan car delivered on time. Will definitely be using Car Leasing Online when I purchase my next lease. 👌

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Service – Lorraine and Mike are the Gold Standard

Exceptional Service – Lorraine and Mike are the Gold Standard!
​"I recently leased a vehicle through CarLeasing Online and the experience was flawless from start to finish. A huge thank you to Lorraine and Mike in the sales team. They were incredibly professional, transparent about the timelines, and never made me feel pressured.
​What really stood out was their communication; I was kept in the loop at every stage. If you’re looking for a hassle-free leasing process with a personal touch, ask for Lorraine or Mike. I couldn't be happier with my new car

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience from start to…

Fantastic experience with Car Leasing Online from start to finish with my Volvo. Ordered with Michael 09/01, car delivered 28/01. Came all the way from Sunderland on a trailer, full tank of fuel. Thank you to Lorraine for sorting out delivery, etc. Definitely use them again and recommend to friends.

28 January 2026
Unprompted review

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