The Carp Co Reviews 113

My fish came on time and in good condition very happy

Absolutely fantastic service and healthy fish. I no longer buy from anywhere else. I cannot recommend highly enough

Original review due to an error on my part. The issue has now been resolved.

Really happy with my experience ordering from The Carp Co. The fish arrived safely, beautifully packed, and in great health. You can tell they truly care about their fish and customers. Thank you for the lovely selection — they’ve brought so much colour and joy to my pond! 🐠💛

Once again, I ordered from The Carp Co’s pond fancy goldfish stock, and I’m really pleased. Live fish always carry some risk during transport, but The Carp Co provide clear guidance to support a smooth and safe integration into their new home — including details about acclimation and quarantine periods.

This time, I requested a mix of Oranda and Ryukin, focusing on strong, healthy fish with good form rather than specific colouration (though I did include a few preferences). From my initial shipment, I sadly lost two of the twelve fish, but after contacting the team, they were incredibly supportive and replaced them without hesitation.

Both Natalie and Beth from the customer team have been meticulously helpful throughout — quick to respond, understanding, and clearly passionate about their fish.

I’ve kept goldfish for years, and I can honestly say the stock I’ve received includes some solid, high-quality gems — fish with real character and promise.

Positives- Liked quick delivery majority of fish ok

Negatives for me - extra fish sent with ammonia burns, why would I want an extra ill fish?

Overall, sorry guys would never use you again now, ammonia burns suggest poor upkeep of fish, anyone reading this, DC and PF aquatics offer better quality fish, I only used these due to needing the fish quickly

UPDATE***

manager called me back to ask regarding issues and was very apologetic regarding the situation which is most appreciated

Rest of fish look vibrant in fairness

Thanks again

Being a novice i got great advice in an Email from Beth many thanks , the service delivery and most important the fish were top quality .

First visit today walked away with 20 new koi top service by j who had great customer care and knowledge, fish in tip top condition will definitely buy any future fish from carpco

Ordered 6 Crucian Carp and they arrived within one day. Amazing looking fish and perfectly packaged.
The delivery company used are also fantastic- DX Express.

Fantastic Company that sells really healthy fish, super fast delivery, the delivery company really take care of your fish order keeping them safe and stress free, they even come with a guarantee
I had a slight comunication hic-up with my first order but that was soon resolved very quickly by the very professional and understanding excellent customer service personal.
A great buying experiance with a very good selection of outdoor pond fish to select on line, no fuss or hassle ordering on line, the delivery company keep you fully updated on every process of your fishes journey to your doorstep.

Second order and absolutely delighted.
My first order was for some Shubunkins, they arrived in perfect condition and settled right in with my other fish. Over the last month they have gained weight nicely and have even started to show signs of spawning. I paced another order this week for 13 red goldfish 12-15cm. This time I was even more blown away be the quality. Very good sizes and nice and plump, great colour and condition.
It’s always a worry when purchasing new fish as to whether they will survive with the stress of transport and homing but I have never had a single Carp Co fish die or show signs of stress. I could not recommend this company more highly.

Absolutely great fish....brilliant service well packaged and very healthy and pretty fancy goldfish.
I will only be buying from here in the future.

Fish delivered double bagged and all stress free. They started exploring their new home right away which is a good sign. Ordering was straightforward and the prices are superb. Will happily use again.

Ordering the fish was easy. I had been checking the stocks for months waiting for golden tench to become available. I ordered 10 red goldfish, 6 large shubunkins and 4 golden tench on 16th May, and chose my delivery date.
I was kept updated on delivery by text, and the fish arrived safe and sound on the day - the driver phoning in advance to keep me updated.
The fish arrived in two boxes containing oxygen filled bags. The fish were a bit traumatised but alive and very healthy. I floated the bags in the pond for 30 - 40 minutes as recommended before introducing pond water in stages to get the fish used to the change in water.
NOTE: the fish come double bagged, so it’s advisable to remove the outer bag before floating the inner bag in the pond to allow easier temperature equalisation.
The fish were in excellent condition, and a good mixture of colours, and immediately took to their new home, some jumping and splashing on the surface (hopefully not trying to get back to their previous home!).
Three weeks later and they are all fine and thriving - very healthy good quality fish.
Note that I have previously bought fish from Carpco in 2021 for the pond I dug at my previous house, and had exactly the same experience. And the prices are very reasonable compared to what you would pay in Garden Centre pond fish suppliers. Would highly recommend.

I received my first online order of pond fish this week. Totally stress free transaction. Excellent web site that was simple and precise. Fish arrived exactly exactly when they were due to. Good packaging. 6 calm and healthy looking fish (mixed types). I was delighted with their quality, and can’t take my eyes off them in the pond! I highly recommend the Carp Co. They will be my ‘go to’ for any fish in the future. One extremely happy customer.

First time purchasing fish online and it was a fantastic experience! The service, communication and just generally going "above and beyond" sales care is first rate! Would and will be recommending these to friends and family. Nice to know that good old fashioned courtesy and care is alive and kicking!
Keep up the great work 👍 👏

I bought 15 Koi Carp from The Carp Co, all fish arrived in super condition,& stress free.
They are in excellent health & their condition is flawless having wonderful colours. They are not very nervous & are settling in my pond well.
Would not hesitate to recommend buying Koi from these Guys. The packaging was excellent for the journey ahead.
Delighted from start to finish
Thank you

I called
I ordered
I got exactly the fish I requested
They delivered
Bang on time
Tracking information
What a easy company to deal with!
Most definitely will use
In fact I will be ordering very soon
David

Excellent swan mussels arrived, nicely packaged and great service from Beth on sorting my order out.

Was waiting to post this review until we saw all the new koi. Received healthy looking fish on 17/04/2025. Once they were released, we kept checking water quality to make sure everything was okay as they were all hiding. However, we only saw all of them on 25/05/2025 and were so glad they had survived. These little newbies are still getting used to their new home. Will be buying more carp from Carp Co soon.

I ordered some pond plants, and a few fish when I expanded my pond
I am so pleased. Everything arrived safe and well packaged. My plants have all tripped in size in a couple of weeks and some have already flowered beautifully. I am absolutely over the moon with my whole experience.