The Carp Co Reviews 

123
TrustScore 4.5 out of 5

4.5

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Rated 4 out of 5 stars

I have to say after speaking with carp co the issue was resolved and they where very helpful just goes to show sometimes its better to wait before leaving a bad review

Company replied

Rated 5 out of 5 stars

Soo helpful , attentive and fast to respond to messages , The delivery was fast and smooth , My fish was safe , well and beautiful Highly recommend 👌

Rated 5 out of 5 stars

I couldn’t source sticklebacks locally so found Carpco online. I was dubious about having live fish delivered but am so pleased I did. Excellent communication & delivered on specified day within time... See more

Rated 3 out of 5 stars

Just received 20 mixed goldfish. One is missing half its tail fin, others have very ragged dorsal fins, two have fungal infections with white lumps on their fins. Have asked "why would you send o... See more

Company replied

Company details

Information provided by various external sources

The Carp Company. In 1995, Andrew Lintott purchased Bourne Valley Fish Farm from The Environment Agency. Since that time, the fish farm has seen many changes and developments and we are now very proud of the fact that we are one of the countries large...


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4.5

Excellent

TrustScore 4.5 out of 5

123 reviews

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No recent history of asking for reviews

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4.5

All reviews

(123)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

The fish arrived quickly and I was…

The fish arrived quickly and I was impressed with the packing the fish are really healthy and beautiful I would recommend this firm to anyone

16 March 2022
Unprompted review
The Carp Co logo

Reply from The Carp Co

Thank you for the lovely review. We really appreciate you taking the time to leave it as most people don't. Thanks

Rated 5 out of 5 stars

Happy Koi

Just received my order from the Carpco, I must say I am very pleased with the selection.
I was a little concerned about them being sent via DX but they turned up first thing and seem very happy in their new home.
5 Stars, would definitely recommend. 😊

3 March 2022
Unprompted review
The Carp Co logo

Reply from The Carp Co

Thank you so much for taking the time to leave a review. We really appreciate it.

Rated 5 out of 5 stars

Amazing service and great quality of fish.

Normally like to buy my fish in person but the nearest aquatic centre is now 60miles away :(

I ordered my fish on Thursday morning and they turned up the next day!

Amazing service and great quality of fish.

I am one VERY happy customer.

10 January 2022
Unprompted review
The Carp Co logo

Reply from The Carp Co

Thank you so much for taking the time to leave a review as most people don't. We really appreciate it. All the best from the Carpco team.

Rated 5 out of 5 stars

Excellent service

Excellent service, fish delivered as described in perfect condition

31 December 2021
Unprompted review
The Carp Co logo

Reply from The Carp Co

Thank you so for taking the time to leave a review. It means a lot to us!

Rated 1 out of 5 stars

HATE TO DO THIS BUT

HATE TO DO THIS BUT
Ordered bright koi - all black or very dark orange. All make mistakes so spent another £270 on 10 x 6-7" Koi. and some Orff. Orf very good and reasonable size. BUT
Biggest KOI was a Ghost koi at 6" Rest were bright as asked BUT none were even 5". Not what I paid for. Never again

11 September 2021
Unprompted review
The Carp Co logo

Reply from The Carp Co

I am so sorry that you were unhappy with the size of your fish. We always try to ensure that all fish are well within the size quoted so I am not sure what has gone wrong here.

Rated 1 out of 5 stars

AVOID

AVOID , brought 3 ghost koi one isn't a ghosty , 13 fish brought in total and not one matched the size I ordered , emailed them and was basically told I was wrong

19 July 2021
Unprompted review
The Carp Co logo

Reply from The Carp Co

I am sorry to hear that you were unhappy with the size of the fish. Unfortunately we are not able to find an order from you anywhere on out system so, please get in touch with us. Thanks

Rated 1 out of 5 stars

Steer clear

Put an order in on 10th July and picked wed 14th for delivery. Employers needed me in on the Wed morning. Contacted Carpco to ask for a delivery after 8.30am as I would be home then or anytime Thursday, refused point blank. Contacted DX delivery, no help there neither. Wed morning get a DX text Anthony will be delivering. Anthony turns up but no fish, only on another van. Eventually Anthony turns up, gets the LIVE FISH package and only throws it up on to his shoulder, then back down as it must have been uncomfortable. Opened the box to find my 20 4-5 inch Sarrasa Comets in dirty water. 3 or 4 must have been bothered at what went on because they had shrunk under 4 inch. Cost me over £150 but would never use or recommend them. They replied 10 months later.

14 July 2021
Unprompted review
The Carp Co logo

Reply from The Carp Co

I am sorry that you have such delivery issues with DX couriers. Unfortunately I am not able to find an order in this name so would appreciate it if you could get in touch with us. We would always try to help everyone out and can always change a delivery day to a more convenient one without issue. Thank you.

Rated 5 out of 5 stars

Beautiful sturgeon

Easy ordering, very quick delivery and the fish arrived in lots of water only two to a box so not overcrowded. Good size healthy beautiful sturgeon. Highly recommended.

2 June 2021
Unprompted review
The Carp Co logo

Reply from The Carp Co

Thank you so much for taking the time to leave a review for us. We really appreciate it.

Rated 5 out of 5 stars

Beautiful healthy Koi carefully delivered

I ordered five standard Koi at 4-5". The fish are well-sized, appear healthy, and came in an excellent colour selection. The fish were safely packaged in double-skin plastic within a strong box. The delivery driver from DX Express treated the fish with care.

5 May 2021
Unprompted review
The Carp Co logo

Reply from The Carp Co

Thank you for taking the time to leave a review. We really appreciate it.

Rated 3 out of 5 stars

much smaller than advertised

I ordered 3 Koi Carp which were supposed to be 5" to 6" no thy were only just over 4" The 10 Sarasa Comets were under sized as well all under 3" when they were meant to be 3" to 4" disappointed

29 April 2021
Unprompted review
Rated 5 out of 5 stars

Very happy customer

Ordered 5 koi, 5 butterfly koi, 2 mirror carp and 2 albino dwarf sturgeon. Fish arrived well packaged and very healthy. Still going strong in the pond. Very active and sociable. Wonderful experience. Definitely order from here again 😊

24 April 2021
Unprompted review
Rated 5 out of 5 stars

Lovely, lively fish

I’ve just received my fish from The Carp Co. All of them are very lively and look perfect. Thanks for the easy ordering process and on time delivery. I will be ordering more fish when they are in stock.

21 April 2021
Unprompted review
Rated 5 out of 5 stars

Stunning fish so healthy!

Ordered sturgeon, sterlets & select Koi from Carp co. The quality of the fish is outstanding they were very healthy & looked stunning Koi were so vibrant in colour, I will 100% buy from this company again. Delivery was spot on & the fish didn't appear distressed & are doing just fine in their new home.
Thoroughly recommended, Steven

15 October 2020
Unprompted review
Rated 5 out of 5 stars

Ordered 8 of the selected smaller koi…

Ordered 8 of the selected smaller koi to restock my pond. I was a little apprehensive about ordering them online from photos rather seeing them first hand but I shouldn’t have worried.
The fish arrived as promised and they looked exactly as I wanted. Beautiful colours and very lively. They quickly settled in to their new environment and have started taking food already.
The pond water is in ideal condition so I don’t expect any problems but we shall see.
Thank you to Carpco staff. I shall certainly buy from you again

14 October 2020
Unprompted review
Rated 5 out of 5 stars

I recieved a call to arrange for…

I recieved a call to arrange for delivery day for the 8 koy that i have ordered, but could not find any emails even when i checked my junk mail
However i got my delivery by 2 pm and all but one of the fish arrived well and healthy
Yes i would use carp co again

9 October 2020
Unprompted review
Rated 5 out of 5 stars

Was a little apprehensive about buying…

Was a little apprehensive about buying fish unseen, I shouldn't have worried. The multi pack of 10 small koi that arrived were excellent. They were all very healthy and lively and there was a great selection of colours. The company phoned to ask what date I'd like delivery and the whole experience was easy.
Brilliant and will definitely recommend and use again.

4 July 2020
Unprompted review
Rated 5 out of 5 stars

Great koi carp.

Ordered a female koi carp. Had a change of heart and opted for another fish. The staff bent backwards to help me and l cant thank them enough for their speedy , freindly and helpful assistance.the fish arrived as arranged in good health and looking great.
I am deighted with the service recieved and will be back for more. Thank you all very much 😁😁😁😁😁.

3 July 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Experience

Recieved my fish last week, all in a great condition. They are all super healthy and look stunning in my pond!! Friendly staff especially the girl who called me to book in my delivery slot.

20 June 2020
Unprompted review

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