CarRentals.com Reviews 

The Car rental turned out to be 3 times the original price quoted online. Basically they are a 3rd party American company & the insurance cover isn't included in uk rentals! Left a very bitter taste on my mouth. I've learnt a VERY expensive mistake

I have prepaid a rental car from Fox through carrentals.com from Oct.26 to Nov.04.
When we picked up the car at LAX, the POS declined my major credit card directly without requiring PIN. We had to paid for a new booking with my husbands credit card.Fox staff told us that we can contact carrentals.com to cancelled reservation and get the refund, he would make a note for this occurrence.I called the local carrentals office immediately, we were told that we could submit a claim case after we drop off the car. After 20 days investigation, the carrentals replied to me that no refund due. We paid twice for a rental car, Fox and carrentals made a excuse to keep the money I had prepaid. Stay away from Fox and carrentals.com. They are thief.

I rental a car via carrentals.com,on November 24 at Kauai island,reservation #k3141301792, Unfortunately, the cruise ship cancelled to go Kauai island due to the bad weather. I tried to cancel this reservation, but I couldn’t find any contact information, I have to contacted the car rental company Herzt, （pickup the car company) they told me that I can’t cancel the reservation due to I thought the carrentals.com to book the car, it is the third party charged my money,then give me the Expedia customer service number and let me try,( they told me Expedia control the carrentals.com) So I tried to call Expedia and explained what’s happened, the Expedia told me, they can’t do anything, except give a number of carrentals, I called them, after 10mins waiting, finally one person pick up the phone, they gave me tons of reasons which are I could not get refund. This is my first time use carrentals.com, my experience is very bad.

For several days the website has not allowed me to cancel my reservation or chat with or email support. What is going on? This is unacceptable.

Please:
1. Confirm that there is no fee to cancel my reservation
2. Cancel my reservation

Tried to book online but was told TWICE that the payment had failed and therefore the booking could not be confirmed? So I booked directly with Hertz The next day Two payments were taken and two cars booked with two confirmation emails. They agreed I wouldn’t have tried to book two cars so would refund only one so far no refund received .. steer clear of this company

I rented a car for a weekend starting on Thursday at 6pm. Due to a hurricane in Florida, all airports were closed on Thursday so I could not arrive during that night. When I arrived on Friday morning, the car rental company informed me that my reservation had been cancelled (automatically, 2 hours after my expected arrival time, despite a statewide emergency) and they did not have any cars available for me. I did not receive any calls, text or emails from anyone - they simply cancelled it on their own without informing me. I thought I would get some support from Carrentals.com since I had rented the car through them but after struggling to speak with someone at the company (their website does not include a phone number and the chat did not work), they did not provide any support and even refused to refund my deposit. In other words, I was left without a car, which I was forced to pay for.

Complete scam!!! I rented a vehicle online that didn’t have all of the proper information on my actual rental and insurance on it. The car was rented from Economy rental car in LAX. (Horrible outfit). It couldn’t be returned so your screwed. The prices might look cheap but you get charged way more when you show up to the rental car agency. Buyer beware! Run, don’t walk away from this website!!

I called to cancel a reservation and Luis canceled the wrong reservation even though it was a different airport and different day. Asked for a supervisor and received no calls from them. Terrible!

If I could give 0 stars, I would. This TERRIBLE company booked a car for me and when I showed up to the airport, that car rental company told me it would be a couple of hours before they could pick me up. WHAT? So, we agreed to cancel and I made a different reservation at Fox rental cars through carrentals.com. I showed up and it wasn't in their system. I had to wait an hour for it to show up and then they didn't even have the car I was promised. I had to pay for an "upgrade." Mind you, I didn't want to upgrade, but if I didn't take the car, we would have been out of luck. They knew they had me and charged me the extra $150. Car rentals said they would investigate. I had to email every month for over 3 months and then they had looked at the wrong case and denied it. AVOID CARRENTALS.COM AND FOX at all cost. Truly, go pay the extra $50 and go to Hertz!!!

Buyer Beware:
Rented using this platform and I’m regretting it big time. You will NOT get the vehicle you reserve, thus being conned into believing you’ve got an upgrade, hardly. I’m a 4x lumbar surgery patient who rented a vehicle (Thrifty was the slum car rental facility), not what I ordered. The crash test dummy chain smoker vehicle was disgusting and left me with both severe back pain and migraines from breathing the stale cigarette odor. It’s NOT cheaper, because you’re forced into crap cars with crap car rental facilities. If you fly into BWI, take an Uber or cab to an off airport location because the wait time for ALL car rental carriers was 1 to 4 hours, sitting in their crappy and filthy facility after flying all day. READ the reviews, SPOT on and I’m so mad that I didn’t bother to look ahead of time. Run!!!!

RUN from CarRentals.com! They make it quick and easy to take your money but will do nothing to help customers when needed. I rented a car online from CarRentals.com with unlimited mileage. When I went to Easirent the day of my trip to pick up the car they refused to rent the car to me because I was going out of state and would drive over their "daily mileage" of 150 miles per day. I told them I had a trip planned for that day and rented the car with unlimited mileage (and have the paperwork to prove it). They refused and said they could not refund my money because I rented from CarRentals and needed to go through them. I emailed CarRentals SEVERAL times and all I got was a piped email stating they were looking into my issue. I even provided my phone to call me and I received crickets. End result....NO REFUND, NO Car. I'm out not only the rental money but the purchase of extra insurance, over $240. Don't let them take your money like they took mine, RUN from this company. You'd be better off going to your local car rental dealership and dealing with them directly.

Unfortunately I have to rate this company zero.
The website does not indicate a lot of facts when you're renting a car in a proper way.
I ended up paying $300 extra for the insurance on a car rental well I could always use my own insurance on my rental cars.
They present cheap rental car companies that force you to buy insurance once you get there when you have no choice other than going with the rules.
Details of insurance are so poorly and small indicated on their website that you have to search for them to find out.
However I would not trust them when they're selling cheap rental cars it's a different story when you go to reputable rental company.

I have rented with car rentals.com multiple times in the past. As long as you go with a national car rental provider it will probably be fine. DO NOT go with a local car rental company. They have crazy rules like if your local the miles aren’t unlimited and you can not take the car out of state without a $400 fee. This is buried in the fine print under a poorly designed hyperlink on car rentals.com website that makes it seem that the link only applies to those under and over a certain age. Carrentals.com was very misleading and so was easirent…I would almost consider it predatory. Will never work with either company again…will happily pay more for peace of mind.

Flight was delayed and we arrived with 15 min to spare out our pickup. The rental company had clocked off early and so we were left with no car that day. Needless to say that the drama that ensued because of this is not worth ever using car rentals again.

They essentially have 2 main tropes when you phone then. 1 it’s not our fault call the car company. 2 it’s beyond the start of the booking so we can’t refund you.

After then speaking to the car company who don’t receive any money until the rental car has been picked up I can affirm that carrentals would not refund our voucher for a car that never got picked up and neither did they manage to help us organise a new car pickup as we had left the airport seeing as it was 10pm at night.

Next time book direct. Don’t bother with this intermediary.

Horrible experience with this company! I strongly suggest using another company even if it’s a few dollars more! They charged me double of what the final price. They have hidden fees and no cancellation policy so you can’t even get your money back! Please stay away from this company! Extremely disappointing

Awful experience. I had booked a car and for the pickup carbooking said I needed a card with 290€ that they could reserve if something would happens with the car. No problem. When I’m going to pick up the car they say I can’t use my debit card and need to have a credit card?! I don’t have one so I loose my booking and my money. Do you think the support are going to help me? Their answer -“sorry sir, it’s a full loss”. Never book a car with this company!

Should not even be 1 star. very poor service, avoid at all costs.
I booked a car with this cowboy outfit some 8 months prior to picking it up. When I arrived at the Budget car hire I was told that there was no car, and they could not get me one, and there was nothing they could do about it. the guy behind the counter could not care less that they had ruined our holiday. They even had the audacity to charge me $50 for no show.

I rented a car through kayak which then ended up going through carrentals.com. I prepaid for the car and arrived on the same day - just late due to flights and my car was not available. They would not refund me because I was late to pick up car.

Customer service was atrocious over phone - just referring to contract that ‘not entitled to a refund as I showed up late’. It was the same day and I prepaid for the car. Could not escalate to manager on phone and referred to website for complaints. Filed complaint and got an email 3 weeks later in response.

Terrible experience; when I checked out their website explicitly said I would be charged $0 for extra mileage. I took a screenshot of this as well to be sure. When I paid for my rental, I was then charged several hundred dollars for extra mileage. CarRentals.com would not honor nor reimburse me for this, saying that somewhere in the details of the agreement I signed I was subject to being charged for extra mileage. They refused to acknowledge that their own website had made a clear statement I would *not* be charged, and had no interest in honoring that statement.

Selling rentals without insurance. Just turned up at Athens to collect my car from Thrifty and they tell me the price doesn't include any insurance at all. Find it hard to understand in a loud airport surrounded by crying babies and barking dogs and they go on to very condescendly explain that I'll be 100% liable for all damage to the car if I hire it without paying more for insurance. So now I'm sat with no car in the airport trying to figure out what to do.