CarRentals.com Reviews 

They gave me the wrong car, a massive bus. Then they wrote e-mails back and forth with me for 9 months pretending they would make it right, told me they sent a refund but did not, and then continued to string me along. DO NOT RENT via CARRENTALS.COM.

Had a rental car booked at Launceston airport we were due to arrive at 7 30pm our flight was delayed twice,so called phone number(which is automated text response) for arrival time we were told that office closes at 9pm and we can collect the car at 8am the next morning. The 3 of us tried calling the office phone number till 9pm with no answer. So there answer wait till morning ridiculous. Website said that if you had paid and then cancelled you would get a credit. So I cancelled and then had to find another rental company. Luckily 1 car left with 3 hours notice. So I DO NOT recommend this dodgy car rental company. They don't answer phone calls and don't give credit for no customer service whatsoever. I rate these people not even 1 star

They do nothing to coordinate information with the actual car rental company, they have an excessive amount of fine print and exclusions/exceptions to their rules.

DO NOT USE CARRENTALS.COM

They will leave you stranded at the rental counter with no car and they will STEAL your money and then say it’s in the rules (of which you have to click through multiple links and read through paragraphs of fine print to find)

Hands down the absolute worst experience ever- gave them 3 chances and each time they screwed me over.
First time- stranded in Chicago bc they canceled my reservation
Second time- stranded in Atlanta GA bc the rental company had no cars available despite me having a confirmed reservation through car rentals.com
Third time- stranded again in Atlanta bc I needed to show an out of state ID and round trip airfare ticket to get the car (of which I was never told before reserving) would not release the car to me AND carrentals.com refused to refund me essentially stealing my money for a car I never got to use.

Expedia should be ashamed to be their parent company and by extension neither Expedia nor carrentals.com will ever get my business again and I will spend the rest of my life sharing my experience and trash talking this awful unscrupulous operation

PLEASE BE AWARE!!!! STAY AWAYYYYYY!!!!!.
DON'T LET THEM STEAL YOUR MONEY!!!!!!
It's a shame I can't give you 0 starts to give my review.
I made a reservation for my dad yester at this location to pick up a car because his car broke down and he lives by himself in Miami. I had to go to Miami to help him and we got to this location 15 minutes past 1pm. We waited outside for more than 40 minute as there were customers complaining inside in the counter and having the same issue that we were about to face. We finally went inside at 2:07pm and were told that we were late by 7min. even that we were in the property waiting outside and sweating with the two fans that they have outside, that his reservation was cancelled for no show and that they didn't have the car available. They told me to book another reservation but they were not giving me the money back. I asked for a manager and I was pointed to a lady speaking with someone else. I waited until she finished and I introduced myself and I explained all the situation. She started saying that my dad was not going to have unlimited mileage, I don't care, he just need the car to go to work. She went to her office and came back she told me she was going to give me an upgrade and walked away from me. I standee in the counter for 15 more minutes and the girl that was waiting for me asked me what I wanted to and I explained to her what the manager said and she told me she couldn't do it without he approval and started drinking her soda. I asked her to please get her manager so we can get done with that, she went inside to the office and came back and told me that I needed a new reservation. I asked for the manager and she didn't want to come out. At that point I was very upset and told my father to leave. I told them I was very upset and disappointed about the lack of customer service and respect from them. I left and I contacted carrentals.com and explained the situation to them. They told me they were going to investigate this issue and will contact me by email. Today I received an email from them starting that they called your company and were told that we never show up to pick up the car. I sent an email to them explaining the time and I requested for the video surveillance to be release, because there was a camera in front of us. At this point my father doesn't have his money. I contacted Miami Dade Police Dpt. airport location and they did not want to fill a complaining or an investigation, MIAMI, what was I expecting. I contacted a Miami influencer and I'm waiting for his response. Next step, TV channel and attorney. PLEASE BE AWARE!!!! STAY AWAYYYYYY!!!!!.
DON'T LET THEM STEAL YOUR MONEY!!!!!!
car rental : ROUTES CAR RENTAL MIAMI AIRPORT

Terrible, they took my money and didn't refund it after the airport wouldn't give the cars. I had to rent them on a credit card and not a debt card the second time. A month and a half later I still haven't seen a cent from them. Never using a third party to rent again. Just save your money and go straight to the main dealer. I wish I had!

DO NOT RENT HERE! We booked a 15 person van through this site for 7/8/22 and reserved it on 2/27/22 for a trip from St. Louis to Destin Fl. A week prior to us leaving I received a call from Enterprise Rental Car, who this site reserved it through, and he told me that they didn’t have one available. In fact he doesn’t even have those vans anytime. I asked for him yo give us two large SUV’s and he said he doesn’t have any available! So I called Carrentals.com, you cannot get anyone that speaks clear English and kids are yelling in the background, and they said well we cannot do anything cause we are at the mercy of the actual rental car place. I asked to speak yo a supervisor and I was told there was not one available but they would call me back. Well a much later I get a voicemail stating she was a supervisor and there was nothing they could do and that they were at the mercy of the car rental place!!! What?? Seriously?? A week prior there is nothing available for us when I made sure to rent one 5 months ahead of time. When there is a problem, then they wipe
Their hands of it. Terrible customer service! DO NOT RENT HERE!!! Confirmation #2052269177

Avoid - was robbed of my deposit by the car rental company Auto Servizi De Martino in Sorrento, Italy:

I selected carRentals.com as they found me the best deal in Italy however I have lived to regret it as the i car garage has not returned my deposit of 800 Euros! The deposit was supposed to be credited back to me on return of the vehicle on June 17th.

The merchant has communicated with me. Initially, they said I needed to wait 14 days for the deposit to be 'released' and credited back to my bank account.
Now, they claim that the deposit amount was never actually taken and that it was only a 'preauthorisation' or a 'lock' but that the money was never collected by them. I have sent proof of the transaction and tried to explain that the money has been taken but they refuse to accept this and keep advising me to contact my bank. I have been on whatsapp with two individuals (Federica and Sussie I believe their names are). They often leave voice notes despite me asking for them to type so that I can screenshot the communication to the bank.

I Have also contacted CarRentals.com to help with this matter but they have not been very helpful with this situation at all and advised me to get an email from the car company so that they can look into it but the car company won't email me what I need.

Really Really frustrating and worrying.

I will never use rentalcars.com ever again, I have used them many times in the past and never had an issue. That all changed with my latest booking for a minibus in Alicante. I discovered 1 week before I travel that there is no minibus available even though I booked it a year ago and got a confirmation of this, if I had not contacted them to add something I would not have known there was no bus available as I had received no cancellation from them. They now wanted to charge me an extra £700+ for another vehicle otherwise it is classed as a cancellation by me and I will loose my deposit. They dont understand it is them that could not fulfil there contract to me making them liable. Anyway I will not be paying them extra and will battle on for a refund of my deposit. Also the customer services person was also not able to understand my point nor was she able to explain things clearly to me for two reason firstly it was a poor line and signal as admitted by her also her grasp of English was poor, I then asked to speak to a manager and this was declined in the end she was very rude and said ring back and hung up on me.

When we arrived at Priceless Rental Car site we were told that we would have to pay for a list of items as the car was a ‘Fleet Car’. Our amount paid was $145.77 with $174.52 due at car pick up.
We were informed, since a fleet car, we would have to buy their mandatory insurance at $30 per day; we could not use ours. Also informed we had to use their mandatory transponder at $19 per day; we could not use ours. We did not yet get to the gas or senior fees that were to come.
Now our basic amount due was changed from $174.52 to $384.62. The additional fees were license fees, cleaning, location, vehicle license, airport facility, airport access, and state surcharge. The charges now were much higher than on our statement.
The CSR stated that we could cancel our reservation if we desire since we felt the costs were unfair. So we did, and they returned us back to the airport.
We cancelled at the car site because we were being greatly overcharged and want a full refund. I was not going to spend $1000 for a one week car rental.
When I called back for my deposit on July 7, 2022, I was informed that Robert, CSR, that had credited back my amount at their auto site and informed me I would have to call CarRental.com at 888 303 7640 for the deposit amount.
The email response from carrental.com was cancelations or modifications are not allowed as per policy.
We were cancelling due to a gross change in a total rental cost from about $400 to $$1000 per week. This is absurd and should not be allowed to occur.

Absolutely crap company, took my money and left me with no car at the airport, been left with 2 little kids in the middle of the night.
Scammers just steling peoples money.
They deserve to be taken to court. Really unprofesional and inhuman people!
Asked them for a full refund, hopefully they have at least a bit of humanity.

Worst experience I've had with customer service in ages. My wife was treated very poorly. She was denied the car and because she didn't have an international driver's permit on site but there was no indication when booking the car from the site. When we talked to the website for a refund they said their policy was to refund nothing. The company took our 730 euros and when we didn't get the car decided it could keep it all. We had to rent a car from Hertz down the street where there were no such constraints. Fuming mad over being so flagrantly mistreated.

Booked a car for 14 days, but was one day late. My wife tried to pick up the care, but it was refused. Avantcar canceled the contract in writing, Rentalcars employee told me to complain when the 14-day period was over. The decision from rentalcars.com: You should have canceled 48 hours prior to pickup, or agreed on a solution with us at pickup. NO REFUND AT ALL. The closest you get to Daylight robbery

Things are not very clear when you book with them! Took ages to get a refund for the insurance which I didn't use! Avoid at any cost!

Be warned they are untrustworthy. At the rental car counter we experienced a surprise. We were charged an additional £170 as the car hire deal did not include statutory insurance. It was about paying or no rental car

I have chased up a fund just for insurance for several months. However, they hide behind the terms and conditions, which state that all taxes should be paid by yourself. That's something I accept. However, they never once addressed or explained why the compulsory insurances were not included in their offer.

Go elsewhere if you want peace of mind and no surprises at the check in counter

Seien Sie gewarnt, sie sind nicht vertrauenswürdig. Am Mietwagenschalter erlebten wir eine Überraschung. Uns wurden zusätzlich 170 £ berechnet, weil das Mietwagenangebot keine gesetzlichen Pflichtversicherungen beinhaltete. Es ging um zahlendes oder kein Mietauto

Ich habe sie mehrere Monate lang für einen Fonds nur für die Versicherung gejagt. Sie verstecken sich jedoch hinter den AGBs, die besagen, dass alle Steuern selbst bezahlt werden sollen. Das ist etwas, das ich akzeptiere. Sie haben jedoch kein einziges Mal angesprochen oder erklärt, warum die obligatorischen Versicherungen nicht in ihrem Angebot enthalten waren.

Halten Sie sich davon fern, Sie wollen einen Seelenfrieden

Excellent service. I have used them for many trips they always get me the best car rental deals.

I booked a car via “carrentals.com” and I bought a full damage coverage. Even I have it I was asked for 30.000 deposit in the office which provides the car. As you predict I couldnt pay that deposit and I had to buy a new full insurance. What a unlogical method is this? If the full coverage you sell won’t work, why do you sell it.

Flight delayed and rental car company closed. Called carrentals.com. They said there were no cars available and no options. They stillcharged me and left me in the airport with no car. Odd that they said there were no cars available because I walked to a different rental car company which rented me a car!! Due to havibg to pay carrentals.com and the rental I had to get the overall costs were >$1,300.00. Terrible company!!

Scammers. Booked with them and had wrong dates after some technical issues. Could not change, could not call and could not cancel.

Rebooked with the right dates as I needed that day. Requested the other item be cancelled. With immediate notice and 15 days they tried to tell me the other company would lose business.

These guys should be deregistered from search engines

Buyer Beware! Even if your airline changes the dates of your flights and consequently changes the dates you need to rent a car, if you pay up front, they (car rental) will not allow you to modify the dates or allow any type of refund. And they tell you to call the car company (in this case Dollar) and Dollar said they couldn’t make any changes without Car rental.com’s authorization. It’s a maddening back and forth with neither budging at all. THEN when you get to the airport Dollar assessed more than $100 in additional fees that’s was not in the contract. It’s a total scam. Steer clean from both companies!!!! The agents for car rental are “over seas” and completely unhelpful.

I booked a Ford Mustang sports car through this company which uses Thrifty. On collection we were given a 4 cylinder Jeep and told no other cars were available. It turns out they still charged me the same premium rate. On return we filled the car full but we were still invoiced for filling. I tried many times contacting Carrentals and Thrifty but never had a response other than that would look into it. In short, they effectively defrauded me of my money. Avoid them at all costs!