Carrolls Irish Gifts Reviews 

1,579
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the items received, noting that products such as traditional gifts and clothing match their expectations. People note that fragile items like glassware and ceramics arrive safely across the world thanks to secure packaging and thoughtful handling. Consumers also highlight the impressively fast dispatch times and responsive customer service when checking details. However, some people mentioned experiencing frustrating delivery delays or missing tracking updates during peak holiday shipping periods. A few other people also felt that certain parcels arrived damaged or experienced issues with transport carriers during transit.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items such as Aran jumpers, glassware,... See more

Delivery service

Consumers find delivery service to be positive and remarkably fast, even for international shipping.... See more

Quality

Customers consistently note positive experiences with quality, praising the outstanding materials and... See more

Order

Customers report widespread satisfaction with the ordering experience and fast delivery times. Reviewers... See more

Service

Users describe positive interactions with service, highlighting prompt and brilliant assistance from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am totally satisfied with my purchase of Irish tea and a beautiful cup. The package safely crossed the Atlantic Ocean, arriving in pristine condition. If only my 19th-century ancestors from Munster... See more

Company replied

Rated 5 out of 5 stars

St Stephens Green Store. I had the pleasure of being served by Bridget during my visit. From the moment I walked in, she greeted me with a smile, endless patience, and enough Irish charm to ma... See more

Company replied

Rated 5 out of 5 stars

Everything was perfect - the way we interacted with the company representatives, the way they intervened in the faster delivery of the order. And last but not least the exceptional quality of the prod... See more

Company replied

Rated 5 out of 5 stars

This is not my first purchase from Carroll’s and, as always, everything was perfect. The package arrived intact and well packed. I highly recommend this store to anyone who loves Ireland and its cult... See more

Company replied


Company details

  1. Gift shop
  2. Corporate gift supplier
  3. Souvenir Shop

Information provided by various external sources

Carrolls Irish Gifts are the leading retailer of quality Irish Clothing, Gifts, Jewelry & Souvenirs. We stock many leading Irish brands including Guinness, Carraig Donn and Tipperary Crystal. We are a fully Irish owned company, established since 19...


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(1,579)

216 reviews in the last 12 months

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Rated 5 out of 5 stars

Great communication

Great communication, fast delivery, excellent quality goods

27 March 2026
Unprompted review
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Reply from Carrolls Irish Gifts

Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us!

Rated 5 out of 5 stars

Delivery arrived early and was well…

Delivery arrived early and was well packaged. Great service too!

25 March 2026
Unprompted review
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Reply from Carrolls Irish Gifts

Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us!

Rated 5 out of 5 stars

Highly recommended!

Everything went super easy and I got exactly what I ordered. The parcel arrived in about a week. Thank you!

30 March 2026
Unprompted review
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Reply from Carrolls Irish Gifts

Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us!

Rated 5 out of 5 stars

All Good!

Items I purchased were good quality and packaged well. Was sad no crisps were available. Next time!!!

3 April 2026
Unprompted review
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Reply from Carrolls Irish Gifts

Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us!

Rated 5 out of 5 stars

Stunning!

Bought one of these pendants in Carrolls for my mum on a recent visit to Dublin, and treated myself to the matching earrings.
They are absolutely stunning. The detailing is clearly defined and the gold and silver has a real shine to it. The contrast between the silver and gold really adds something to it.
When I returned home i regretted not buying the pendants for myself, so ordered one from Carrolls website.
My mum and myself are very happy wirh our purchases.

3 April 2026
Unprompted review
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Reply from Carrolls Irish Gifts

Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us!

Rated 5 out of 5 stars

Carrolls Irish Gifts - feckin awesome Wonderful reliable place to purchase…

Wonderful reliable place to purchase from - so many feckin awesome Irish things to pick from and arrive in a timely manner from the other side of the world ☘️ 😍

2 April 2026
Unprompted review
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Reply from Carrolls Irish Gifts

Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us!

Rated 5 out of 5 stars

I bought a lot of gifts when I was in…

I bought a lot of gifts when I was in Ireland, it's absolutely first time now, and it was a perfect experience, so, i think that i'll buy again and again and again... Thank you. And Happy Easter.

3 April 2026
Unprompted review
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Reply from Carrolls Irish Gifts

Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us!

Rated 4 out of 5 stars

Carrolls have a great range of Irish…

Carrolls have a great range of Irish gifts and they sent my Dublin magnet so well wrapped they are a great company

23 March 2026
Unprompted review
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Reply from Carrolls Irish Gifts

Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.

Rated 5 out of 5 stars

Baby Guinness Glasses …..excellent

Great glasses & purchased extra for a gift.

20 March 2026
Unprompted review
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Reply from Carrolls Irish Gifts

Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.

Rated 1 out of 5 stars

They scammed us into buying a flute.

They scammed us into buying a flute.

They had one flute out of the packaging so we assumed we could try that one out. Once we tried it out and thought it sounded horrible and so we put it back, but we were told by the security guy our mouths touched it so they couldnt sell it anymore and we would be forced to buy it.

We looked it up and thats bs. They were completely out of line forcing us to buy it. They treathened to call the guards and acted like we were thiefs. They also banned us from the store lol. Told us to f##k off when we were leaving.

(If you think getting forced to buy a flute after trying it out is fair, remember that in Ireland you can return items like this within 14 days with a receipt without a good reason. I tried to ask for a receipt but was pushed out of the store).

Criminal behavior and pretty stupid because we ended up buying our gifts which added up to way more than that stupid flute at another chain.

29 March 2026
Unprompted review
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Reply from Carrolls Irish Gifts

I'm truly sorry to hear that your experience with us hasn't met your expectations. We strive to provide quality service and it's disappointing to hear we fell short in these areas. Your feedback is incredibly valuable, and we appreciate you taking the time to share it. Customer satisfaction is of utmost importance to us, and we are determined to use your insights to enhance our services.

Rated 5 out of 5 stars

Excellent quality and delicious Irish products !!!

I thoroughly enjoyed all the products I ordered from the CarrollsIrishGifts website !!! A huge thank you to you, the Irish people of Dublin !!! The chocolate bar was delicious !!! I devoured it in one bite !!! And what can I say about the chocolate balls ??? They were divine !!! The caramel candies in the can were incredibly good and melted instantly in your mouth !!! Everything was delicious !!! A true delight for the taste buds !!! I ordered excellent quality products !!! I certainly don't regret buying them !!! Thank you so much, Carrolls Irish Gifts !!! I look forward to doing business with you again !!! Warmly, Youssef Boutrab from France.

30 March 2026
Unprompted review
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Reply from Carrolls Irish Gifts

Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.

Rated 5 out of 5 stars

Ordered Guinness tee shirt from this…

Ordered Guinness tee shirt from this company who I have never used before. Product arrived promptly and well packaged. Good quality tee shirt. Very satisfied. Thank you.

18 March 2026
Unprompted review
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Reply from Carrolls Irish Gifts

Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.

Rated 5 out of 5 stars

Great customer service.

Great customer service.
The Carrolls Irish Gift team emailed us shortly after ordering to check some engraving details. Prompt personalised service.
Our Guiness glasses arrived after a short time and were perfect.

12 March 2026
Unprompted review
Carrolls Irish Gifts logo

Reply from Carrolls Irish Gifts

Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.

Rated 5 out of 5 stars

Great product and service

Great product and service.
Thanks

16 March 2026
Unprompted review
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Reply from Carrolls Irish Gifts

Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us!

Rated 1 out of 5 stars

Lost Christmas Gifts

Lost Christmas Gifts

I ordered from here this past Christmas. My package was sent to the wrong apartment building. I reached out to this company to tell them, and they said it was out of their hands. I spent $300 on that package and I never got anything. No apology, no refund, nothing. I would never purchase from here again.

1 December 2025
Unprompted review
Carrolls Irish Gifts logo

Reply from Carrolls Irish Gifts

I'm truly sorry to hear that your experience with us hasn't met your expectations. We strive to provide quality service and it's disappointing to hear we fell short in this area. Your feedback is incredibly valuable, and we appreciate you taking the time to share it.

Rated 1 out of 5 stars

Disappointed. Not worth the money money

First one wasn’t sure went sack in a made sure order was correct going to UK BOTH BOXES came to me. It was good. The tea caddy was cardboard box. So not worth the money. I donated them

20 March 2026
Unprompted review
Carrolls Irish Gifts logo

Reply from Carrolls Irish Gifts

I'm truly sorry to hear that your experience with us hasn't met your expectations. We strive to provide quality service and it's disappointing to hear we fell short in this area. Your feedback is incredibly valuable, and we appreciate you taking the time to share it.

Rated 5 out of 5 stars

Nice experience from France even with a return

I had to change a ring for another size, ordering from France. The reimbursement was really quick registered by my bank, a few days after I sent the ring back. I ordered the same ring in another size and received it just a few days after the order. Very competent team, I will order again, as the ring is beautiful.

6 February 2026
Unprompted review
Carrolls Irish Gifts logo

Reply from Carrolls Irish Gifts

Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us!

Rated 1 out of 5 stars

It’s not the same I expected

It’s not the same I expected

17 March 2026
Unprompted review
Carrolls Irish Gifts logo

Reply from Carrolls Irish Gifts

I'm truly sorry to hear that your experience with us hasn't met your expectations. We strive to provide quality service and it's disappointing to hear we fell short in this area. Your feedback is incredibly valuable, and we appreciate you taking the time to share it.

Rated 5 out of 5 stars

Great service!

My order was dispatched the same day. Delivered the following morning. Email confirmation etc., packaged and boxed fragile, delivered and not broken. Would highly recommend, that's my second fragile order.

5 March 2026
Unprompted review
Carrolls Irish Gifts logo

Reply from Carrolls Irish Gifts

Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us

Rated 1 out of 5 stars

Disappointed

I am very disappointed. The item arrived broken because it wasn't adequately protected.

6 March 2026
Unprompted review
Carrolls Irish Gifts logo

Reply from Carrolls Irish Gifts

Hi there, I am sorry to hear that, If you can please provide us with your order number we would be more than happy to help rectify this for you.

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