Carwow Leasey Reviews 

1,343
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 795 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff members for guiding them smoothly through every step of the car leasing process. Many people highlight the exceptional communication and prompt responses they consistently received regarding quotes and vehicle options. Consumers also note that most vehicle deliveries arrive seamlessly and on schedule without any complications. However, some reviewers were not happy with unexpected delivery delays and constantly pushed back timeframes. A few people also mentioned encountering scattered communication, unreturned messages, and unclear updates while waiting for their vehicles.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, responsiveness, and... See more

Service

Customers had positive experiences with service, reporting that the process is smooth and hassle-free from... See more

Customer service

People report positive experiences with customer service, noting that representatives are responsive,... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the entire process is straightforward,... See more

Delivery service

Consumers find delivery service to be positive, highlighting smooth and efficient experiences from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such good service from Ralph , each email , message or call was answered very quickly . We got more money from selling our car through Car wow than dealers were offering as part exchange , and we got... See more

Rated 5 out of 5 stars

We found ourselves in the unfortunate position of going from 2 cars down to none overnight. We approached carwow leasey to help us find the car that we wanted in as short a timframe as possible. Ralph... See more

Company replied

Rated 5 out of 5 stars

Right from the start and throughout the process, Carwow Leasey, were friendly, very competitive, helpful, communicative and determined. Especially Simon Butler, who held our hand and put us right o... See more

Rated 5 out of 5 stars

Just ordered my next lease car with Calum. Process was very easy and with no hassle at all. Ordered the new CUPRA Raval V1 and the best price by a comfortable margin. Would definitely recommend using... See more

Company replied



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.7

All reviews

(1,343)

753 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service

Great customer service! Uwais Mahmood was extremely helpful and understood exactly what I was looking for. Highly recommend

3 August 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Umey,

Thank you for your wonderful feedback! We're so pleased to hear that you experienced great customer service and that our team member was extremely helpful in understanding your needs.

We truly appreciate your high recommendation.

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Uwais has been very thorough in…

Uwais has been very thorough in explaining about the cars I was interested in . He has been excellant in all his dealings and followed up with emails .
Thanks alot .

5 August 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Aqsa,

Thank you for taking the time to share your positive experience. We're delighted to hear that our team member was thorough and excellent in all their dealings, providing clear explanations and consistent follow-up.

We truly appreciate your kind words.

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Uwais was very trustworthy

Very trustworthy and honest about how they do business. This helps me make my decision very much

I would also like to share in my personal experience Uwais was very helpful with finding the right car for me. I know it can sound a little silly, but I was stuck between a few options which Uwais did a very good job of simply laying out the facts and helping clear up any confusion when it comes to comparisons.

Honestly, I thank you very much Uwais

5 August 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Dakar,

We are so glad to hear that our transparent approach to business helped you make an informed decision. It's wonderful to know that our team member provided such excellent assistance in clarifying your options and guiding you to the right car.

We truly appreciate you sharing your positive experience with us.

Kind regards,
Caio at Leasey

Rated 2 out of 5 stars

★★☆☆☆ Still waiting, communication is inconsistent

Ordered a BYD through Carwow Leasey with a straightforward ask: delivery close to a fixed date I gave them at the point of sale. That date is looming with no confirmed delivery date.

Communication has been well-intentioned but scattered. At one point I was told "I totally forgot about you" regarding a promised follow-up — which I appreciated the honesty of, but it doesn't inspire confidence. I've also had messages relaying that a manager "agreed with" what I'd already been told, rather than that manager actually speaking with me directly, which felt like an odd way to reassure a customer. The current explanation is that the delay sits with the manufacturer, which may well be true, but after several rounds of updates I'm still no clearer on an actual date.

I have just had a call with a manager called Charlie who has told me the team have done everything right their end, everything was handled as it should be and I should wait to call judgement until the car is on my drive. That was an "interesting" call to say the least.

To be fair, it has been confirmed I'd get a full refund with no penalty if I chose to cancel — no complaints there. This review reflects where things stand right now; I'll update it if the situation is resolved properly.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Ellie was friendly

Ellie was friendly, responsive, and kept me updated every step of the way. Everything went smoothly, and she made the experience hassle-free. Thanks for all your help!

30 July 2026
Unprompted review
Rated 5 out of 5 stars

A fantastic experience from start to…

A fantastic experience from start to finish. Max was brilliant throughout the whole process- he made everything so easy, kept me updated every step of the way, and found me exactly the car I wanted. Nothing was too much trouble, and he was always happy to answer any questions I had. I couldn’t be happier with my new SEAT Ibiza. I’d definitely recommend Carwow Leasey, especially if you get Max looking after you!

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

I was very cautious about arranging a new car “online”. Enter Simon from Carwow and he helped me at every step. He was very knowledgeable and talked me through each step and explained all my queries and questions. Simon wasn’t pushy and let me make my own decisions while guiding me through the process. I would thoroughly recommend Simon to anyone thinking of getting a new car, he secured me the exact car I wanted at a price that is excellent and I’m now enjoying my new vehicle. Great service, thanks again Simon.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Such good service

Such good service from Ralph , each email , message or call was answered very quickly . We got more money from selling our car through Car wow than dealers were offering as part exchange , and we got the same car , exact specifications offered by the dealership , but half the deposit required and much lower monthly payments . We are so thrilled with our new car and Car Wow made it so easy .

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Company

I would give more than 5 stars if I could Calum who I dealt with was amazing really looked after me I had to cancel after breaking my leg but I will be back when I can due to Calum.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

It was easy to get sorted. Uwais went above and beyond in making sure I got the best deal. I will be using this service again in the future!

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Simon was brilliant

Simon Butler was brilliant, from the first contact to securing the vehicle he was very responsive, helpful in providing options and guiding me through the process. Really simple to deal with! All in all from first enquiring to deal completed in under 4 hours ! Thanks !

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Everything from start to finish was easy. Other dealerships would take forever to get back to me. I would get a quick response via phone and email. Everything was explained and was given plenty of options while I was looking for my new car. Highley recommended

10 July 2026
Unprompted review
Rated 5 out of 5 stars

True professional

I've dealt with Jamie Lowe on several occasions now, and he has always been professional, knowledgeable, and incredibly helpful. He responds to my enquiries promptly, takes the time to understand exactly what I'm looking for and consistently finds the best deal to suit my needs.

I honestly can't imagine using anyone else for my car leasing. The service has been outstanding every time, and I'm extremely happy with my experience. Thanks Jamie!

17 July 2026
Unprompted review

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