Carwow Leasey Reviews 

1,343
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 795 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff members for guiding them smoothly through every step of the car leasing process. Many people highlight the exceptional communication and prompt responses they consistently received regarding quotes and vehicle options. Consumers also note that most vehicle deliveries arrive seamlessly and on schedule without any complications. However, some reviewers were not happy with unexpected delivery delays and constantly pushed back timeframes. A few people also mentioned encountering scattered communication, unreturned messages, and unclear updates while waiting for their vehicles.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, responsiveness, and... See more

Service

Customers had positive experiences with service, reporting that the process is smooth and hassle-free from... See more

Customer service

People report positive experiences with customer service, noting that representatives are responsive,... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the entire process is straightforward,... See more

Delivery service

Consumers find delivery service to be positive, highlighting smooth and efficient experiences from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such good service from Ralph , each email , message or call was answered very quickly . We got more money from selling our car through Car wow than dealers were offering as part exchange , and we got... See more

Rated 5 out of 5 stars

We found ourselves in the unfortunate position of going from 2 cars down to none overnight. We approached carwow leasey to help us find the car that we wanted in as short a timframe as possible. Ralph... See more

Company replied

Rated 5 out of 5 stars

Right from the start and throughout the process, Carwow Leasey, were friendly, very competitive, helpful, communicative and determined. Especially Simon Butler, who held our hand and put us right o... See more

Rated 5 out of 5 stars

Just ordered my next lease car with Calum. Process was very easy and with no hassle at all. Ordered the new CUPRA Raval V1 and the best price by a comfortable margin. Would definitely recommend using... See more

Company replied



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.7

All reviews

(1,343)

753 reviews in the last 12 months

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Rated 5 out of 5 stars

Liams Jaecoo7

Communication from Deise fantastic, car is fantastic, delivery on time, lovely driver with good manners. All good

10 August 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Liam,

We're so happy to hear that you had such a positive experience with us! We truly appreciate your kind words about our team and services.

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Really happy with my new Mazda 3

Really happy with my new Mazda 3

Just wanted to leave a review after recently leasing my new Mazda 3 through Carwow.

The whole process was really easy from applying for the car through to delivery. I was kept updated throughout and everything went pretty much exactly as planned, which made the whole experience very straightforward.

A particular mention to Ella Bailey, who was really helpful throughout the process. She was always quick to respond to any questions I had and made everything really easy, especially when it came to sorting out the paperwork and keeping me updated on the delivery.

The car itself is brilliant. I've had it for a few days now and I'm really pleased with it. It's exactly what I was hoping for and feels like a big step up from my previous car.

Overall, I've been really impressed with Carwow and would definitely use them again. Thanks to Ella and the team for making the whole process so smooth!

13 August 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Alex,

We are so pleased to hear how straightforward and easy your leasing process was from application to delivery. It is wonderful to know that our team kept you updated throughout and that everything went as planned.

We are especially glad that the assistance you received made sorting out the paperwork and delivery updates so easy. We are also delighted that your new car is exactly what you were hoping for and feels like a significant upgrade.

Thank you for your kind words; we truly appreciate your positive feedback and look forward to assisting you again in the future.

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

It was simple to find a car and get a…

It was simple to find a car and get a quote. Throughout the process Calum supported me with various options

8 August 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Suraj,

Thank you for your wonderful feedback.

We are delighted to hear that finding a car and getting a quote was simple for you, and that our team was able to provide excellent support with various options throughout the process.

We appreciate you sharing your positive experience.

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Great Service

Dealt with Jamie Lowe. Great from start to finish, great customer care, great service.

1 August 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi James,

We're so happy to hear that our team provided you with such a positive experience from beginning to end.

We truly appreciate your kind words.

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Excellent and efficient service

I made an online enquiry regarding a leased car. I received a phone call from Olivia Gardner who run through a few other cars with me. She emailed me over some information she required. I kept searching carwow website and come across a car that was perfect. I emailed Olivia and she replied almost immediately saying there would be a few months wait for this vehicle. I replied saying this would suit me perfectly. Within the same day of sending my enquiry my order was placed. Olivia was amazing. I have already recommended her.

11 August 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi David,

We are so pleased to hear about your positive experience with us and that we could help you find the perfect car! It's wonderful to know that our team provided excellent service and that your order was placed so quickly.

We truly appreciate you recommending us.

Kind regards,
Caio at Leasey

Rated 1 out of 5 stars

Complete waste of time

Complete waste of time, do not bother with them especially Noa Venter, pushy salesman with no clue

12 August 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Nav, we have no record of you on file. Please could you respond to our request for further information please?

Rated 5 out of 5 stars

Friendly competent staff and easy to…

Friendly competent staff and easy to get hold of.

3 August 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi there,

We're so glad to hear our staff provided you with such a positive and accessible experience! We truly appreciate your kind words.

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Simple, good advice, hassle free.

Simple, good advice, hassle free. Sven at CarWow was accessible, very responsive on all questions easy and complicated. They quarterbacked the whole thing up to delivery. Highly recommend.

10 August 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Abhimanyu,

Thank you for your fantastic feedback!

We are so pleased to hear that you found our advice helpful and the process hassle-free. It's wonderful to know that our team was accessible and responsive to all your questions, and that we were able to manage everything effectively right up to delivery.

We truly appreciate your high recommendation.

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Great experience with Carwow Leasey

Great experience with Carwow Leasey. Callum Dufus, in particular, was extremely helpful as we worked through the process. Can't recommend them highly enough.

11 August 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Mark,

We are so pleased to hear you had such a positive experience with us. It truly makes our day to know our team was extremely helpful throughout your process.

We appreciate your high recommendation!

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Great service provided by Jamie Lowe

Great service provided by Jamie Lowe. No issues at all and very helpful and professional

10 August 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Stuart,

We're so happy to hear that our service was helpful and professional. We truly appreciate you sharing your positive experience with us.

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

This was a no hassle arrangement

This was a no hassle arrangement, Sven gave me a call to check that this was the right option for me, approximately 2 weeks after the initial call I had my new car.

Amazing from start to delivery of the new car.

I would highly recommend Carwow and Sven.. and will definitely be using again once my lease is due for renewal.

3 August 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Peter,

We're so pleased to hear about your smooth and efficient experience, from your initial inquiry to the delivery of your new car. It's wonderful to know that our team provided excellent support throughout the process.

We truly appreciate your high recommendation and look forward to assisting you again when your lease is up for renewal. Thank you for sharing your positive feedback!

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Thank you Joe! …

Throughout the whole process Joe was prompt and courteous in his communications, sorting everything out for us, and putting our minds at ease with our first foray into the world of EV driving. Couldn't recommend highly enough!

13 July 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Simon,

We're so glad to hear that we could make your first experience with EV driving a smooth and reassuring one.

Your positive feedback means a lot to us, and we truly appreciate you sharing it.

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Such a refreshing experience

Such a refreshing experience. Normally when dealing with car salesmen and advisors it can be so unrealistic and unrelateable but Richard was great and easy to talk to. Spoke through different option and helped get me a test drive for new car. Wasn’t pushy and wanted the best for us! Spot on!

4 August 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Olly,

We're so happy to hear that your experience with us was refreshing and positive! It's wonderful to know that our team member made you feel comfortable and understood your needs without any pressure. We always aim to provide a supportive and helpful environment for our customers, and we truly appreciate you sharing your kind words.

Thank you for your fantastic feedback!

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Sven was very helpful and great quick…

Sven was very helpful and great quick communications from him. He was very helpful with any questions and got back to me very quickly. Would recommend Carwow as I also sold my old car through car wow and received a good price

7 August 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Thomas,

Thank you for your fantastic feedback!

We're so pleased to hear about your positive experience and that our team member provided such helpful and quick communication. It's wonderful to know that we could assist you so effectively, and we truly appreciate your recommendation.

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Easy talking with a professional

Spoke with Ben about a couple of cars, he came up with a fantastic deal on a Skoda VRs which is now sat outside my house.
Totally satisfied with the whole service. I asked Ben lots of questions, each one answered with ease.
Great job!

3 August 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Devine,

We are so pleased to hear about your excellent experience with us and that you are totally satisfied with your new car.

We are glad our team could assist you so effectively. Thank you for your wonderful feedback!

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Great experience

Sven kept me updated throughout. There was a bit of misunderstanding with my contract but Sven was very honest and apologetic regarding this, so I felt I could trust him and went ahead with my contract. I received regular emails with the updates.

1 July 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Sarika,

We are so pleased to hear that our team member kept you well-informed throughout the process. We appreciate your understanding regarding the contract clarification and are glad that our honesty fostered trust.

We always aim for clear communication and are happy that you received regular updates. Thank you for your positive feedback!

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Denise was amazing and very…

Denise was amazing and very professional. Her communication was on point and knowledge exceptional! Thank you 5 star service! The car is amazing also!

3 August 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Ben,

We are so happy to hear that our team member provided you with such an excellent experience! We appreciate your kind words and are glad you are enjoying your new car.

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Great experience and Sven was very helpful!

Searching the options was really easy and efficient to fine tune a lease option I was happy with. Sven then stepped in to guide me through the process and get it all finalised. He was very helpful, friendly and patient. Would definitely use this again for my next lease.

1 July 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Benny,

We are so pleased to hear that our options made fine-tuning your lease easy and efficient. We are especially glad that our team member provided such helpful, friendly, and patient guidance throughout the process.

We truly appreciate your kind words and look forward to assisting you again for your next lease!

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

A very good experience.

A very good experience.
My leasing consultant, Sven Liegis, was excellent and all points of interaction with Carwow Leasey were smooth, clearly explained and prompt.
What could be a potentially daunting process was made easy and I would highly recommend them.

1 June 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Kurt,

Thank you for your wonderful feedback! We're so pleased to hear that your experience was excellent and that all interactions were smooth, clearly explained, and prompt.

It's great to know that we could make a potentially daunting process easy for you.

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Fantastic service from Sven at Carwow

Fantastic service from Sven at Carwow, who took my requirements and sourced a car and deal which met them

30 July 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi there,

Thank you for your fantastic feedback!

We are so pleased to hear that our team member was able to understand your needs and successfully find a car and deal that perfectly matched your requirements.

It's wonderful to know you had such a positive experience.

Kind regards,
Caio at Leasey

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