Such good service from Ralph , each email , message or call was answered very quickly . We got more money from selling our car through Car wow than dealers were offering as part exchange , and we got... See more
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Review summary
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Reviews shaping this summary
We found ourselves in the unfortunate position of going from 2 cars down to none overnight. We approached carwow leasey to help us find the car that we wanted in as short a timframe as possible. Ralph... See more
Right from the start and throughout the process, Carwow Leasey, were friendly, very competitive, helpful, communicative and determined. Especially Simon Butler, who held our hand and put us right o... See more
Just ordered my next lease car with Calum. Process was very easy and with no hassle at all. Ordered the new CUPRA Raval V1 and the best price by a comfortable margin. Would definitely recommend using... See more
4.7
Excellent
1k reviews
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Its the worst experience i have had
Its the worst experience i have had. Will not be leasing with them
27 June 2026
Callum was very good
Callum was very good. Worked hard and got things done swiftly. Much better than competitors.
29 June 2026
Unprompted review
10/10 from Sven Liegis
I can’t recommend Sven at Carwow Leasey highly enough. From start to finish, he was incredibly helpful and made the whole process smooth and stress-free. He took the time to understand exactly what I was looking for and helped me secure the perfect car at the best possible price, all within my budget.
His communication was outstanding throughout. Whether by phone or email, his response time was excellent, and he always kept me updated every step of the way.
We did run into a complication that was completely outside of his control, but Sven went above and beyond to support me and worked hard to get my deal over the line. His professionalism, dedication, and customer service were second to none.
If you’re looking for someone who genuinely cares about getting you the best deal and providing an excellent customer experience, I would highly recommend Sven. Thank you again!
29 June 2026
Unprompted review
May use AI-assist with repliesRead more
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Shocking communication
Shocking communication over the course of the process via email constantly chasing nobody getting back to me for days will not use carwow in the future
27 June 2026
Reply from Carwow Leasey
Hi Andrew,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience was affected by poor communication and delays in responding to your emails. We understand how frustrating it is to have to repeatedly chase for updates, particularly when you're expecting timely information throughout the leasing process.
Clear and proactive communication is something we strive for, so we're disappointed to hear we fell short on this occasion.
Thank you for sharing your experience. Your feedback will be passed on to the team as we continue working to improve our communication and customer service throughout the leasing journey.
Kind regards,
Barbara at Carwow Leasey
The initial phone call was great very…
The initial phone call was great very professional and informative. Any other emails did feel generic and generated. I did reply with questions which weren’t answered. Finale emails just before getting the car were positive and felt good. I wouldn’t mind more information around the car eg dealer hand over info like warranty which is still unclear. Overall good experience.
26 June 2026
Reply from Carwow Leasey
Hi Matt,
Thank you for taking the time to share your feedback.
We’re pleased to hear you found the initial phone call professional and informative, and that your overall experience was a positive one.
We also appreciate your comments regarding the email communication. We’re sorry to hear that some of your questions were not answered and that the updates felt too generic. Your feedback about providing more detailed handover information, including warranty details, is also appreciated and will be shared with the team as we continue to improve the customer experience.
Thank you again for your review, and we hope you enjoy your new car
Kind regards,
Barbara at Carwow Leasey
Really good service - recommend
Really good service from Start to finish. I actually was using another service but then Max was so nice and efficient that I switched!
Would recommended!
8 June 2026
Unprompted review
Reply from Carwow Leasey
Hi Reiss,
Thank you for your great feedback.
We’re delighted to hear you had such a positive experience from start to finish. It’s especially great to know that Max’s friendly, efficient service gave you the confidence to choose Carwow Leasey.
We really appreciate your recommendation and hope you enjoy your new car
Kind regards,
Barbara at Carwow Leasey
I cannot recommend Simon Pitney-Baxter
I cannot recommend Simon Pitney-Baxter, Rebecca and the team at Leasey highly enough.
From my first enquiry right through to delivery, they were knowledgeable, patient and genuinely helpful. There was never any pressure, just honest advice and excellent communication throughout the process.
I leased a Hyundai Ioniq 6 AWD Ultimate, affectionately known as "His Grace", and the whole experience exceeded my expectations. Rebecca kept everything moving smoothly behind the scenes, while Simon was always available to answer questions and make sure everything stayed on track.
What impressed me most was that even after delivery they didn't just disappear. Simon took the time to call and check that I was getting on well with the car, which says a lot about the level of customer care.
The car itself has been fantastic, and the buying experience matched it. If you're considering leasing a car, I would have no hesitation in recommending Simon, Rebecca and the Leasey team.
Thank you both for making what could have been a stressful process feel straightforward and enjoyable.
24 June 2026
Unprompted review
Reply from Carwow Leasey
Hi Will,
Thank you for such a wonderful review.
We’re delighted to hear that Simon, Rebecca, and the wider Leasey team made your leasing journey such a positive experience. It’s fantastic to know you felt supported from your initial enquiry right through to delivery, with clear communication, honest advice, and no pressure along the way.
We’re especially pleased to hear that Simon’s follow-up after delivery made a lasting impression. Providing support beyond handover is something we really value, and it’s great to know this helped make your experience even better.
It’s also wonderful to hear that you're enjoying your Hyundai Ioniq 6 AWD Ultimate, or as you've affectionately named it, "His Grace"!
Thank you again for your kind words and recommendation. We’ll be sure to pass your feedback on to Simon, Rebecca, and the rest of the team. We hope you enjoy many happy miles in your new car.
Kind regards,
Barbara at Carwow Leasey
Smooth experience start to finish
Smooth experience start to finish! Ashleigh was absolutely great and updated me every step of the way. Would 100% recommend and if I’m in the market for another lease car, will not hesitate to use carwow leasey. It was also the cheapest on the market for our new BMW 3 series hybrid.
18 June 2026
Reply from Carwow Leasey
Hi,
Thank you for your great feedback.
We’re really pleased to hear you had a smooth experience from start to finish and that Ashleigh kept you well updated throughout the process. It’s also great to know you were happy with the value you received for your BMW 3 Series Hybrid.
We really appreciate your recommendation and look forward to helping you again in the future if you’re looking for another lease car.
Kind regards,
Barbara at Carwow Leasey
Great speedy service
Great speedy service. Ellie kept me informed, explaining everything clearly and ensuring my requirements were fulfilled. Thank you.
25 June 2026
Reply from Carwow Leasey
Hi Jimmy,
Thank you for your great feedback.
We’re really pleased to hear you received a speedy service and that Ellie kept you well informed throughout, making everything clear and ensuring your requirements were met.
We really appreciate you taking the time to share your experience and hope you enjoy your new car
Kind regards,
Barbara at Carwow Leasey
Good service
James was able to help me find the car I wanted very quickly. Process went smoothly overall.
24 June 2026
Unprompted review
Reply from Carwow Leasey
Hi Deborah,
Thank you for your great feedback.
We’re really pleased to hear James was able to help you find the car you wanted quickly and that the process went smoothly overall.
We really appreciate you taking the time to leave a review and hope you enjoy your new car
Kind regards,
Barbara at Carwow Leasey
When I first started my car leasing…
When I first started my car leasing process with Carwow Leasey, it was a seamless process all the way through. I dealt with a guy called Ralph Burbeck-Hunt from start to finish, and he provided me with all the information I needed, and answered a lot of the questions that I had.
I couldn't of asked for a better service, thanks to all the people who made it happen. Top Service, top Company!!
26 June 2026
Unprompted review
Reply from Carwow Leasey
Hi Owen,
Thank you for your great feedback.
We’re really pleased to hear your leasing process was seamless from start to finish and that Ralph was able to support you throughout, answering your questions and providing all the information you needed.
We really appreciate your kind words and hope you enjoy your new car.
Kind regards,
Barbara at Carwow Leasey
Reply from Carwow Leasey
Hi Tom,
Thank you for your great feedback.
We’re really pleased to hear you had a great experience with Jamie Lowe.
We really appreciate you taking the time to share your review and hope you enjoy your new car.
Kind regards,
Barbara at Carwow Leasey
Jamie Lowe handled our lease for my…
Jamie Lowe handled our lease for my wifes Renault 4 and it was very straightforward and all questions about the car and lease (as it was our first time using a personal lease) were handled quickly and any follow up questions were promptly answered.
Car was delivered on time with no issues and I will definetly use again, once the lease is up.
The lease price quoted was £100 less than Renault and with a higher mileage allowance, so it was a no brainer to use Carwow Leasey.
Thanks Jamie!
22 June 2026
Unprompted review
Reply from Carwow Leasey
Hi Paul,
Thank you for your great feedback.
We’re really pleased to hear Jamie made the leasing process straightforward for you and was able to quickly answer all your questions throughout, especially as a first-time leasing customer. It’s also great to know the car was delivered on time and everything went smoothly.
We really appreciate your recommendation and kind words about the pricing advantage compared to Renault. We’ll be sure to pass your thanks on to Jamie.
We hope your wife enjoys her Renault 4.
Kind regards,
Barbara at Carwow Leasey
Very easy to do business with
25 June 2026
Unprompted review
Reply from Carwow Leasey
Hi Timothy,
Thank you for your great feedback.
We’re really pleased to hear you found the process very easy to complete and that everything went smoothly for you.
We really appreciate you taking the time to share your experience and hope you enjoy your new car.
Kind regards,
Barbara at Carwow Leasey
The process from selection of car and…
The process from selection of car and discussions around extras was very simple. I was kept informed of delivery dates through out the process and am very please with Carwow from start to finish.
27 May 2026
Unprompted review
Reply from Carwow Leasey
Hi Peter,
Thank you for your great feedback.
We’re really pleased to hear the whole process was simple from selecting your car through to delivery, and that you were kept well informed throughout.
We really appreciate you taking the time to share your experience and hope you enjoy your new car.
Kind regards,
Barbara at Carwow Leasey
Dreadful service
Awful experience from start to finish. Ordered a car at the start of April for delivery at the end of May. Fortnightly updates were fine until closer to delivery date when it was suddenly put back a week. Then another. When I called to query this, I was then told it had been pushed back until the end of June (which I wouldn't have known for another 2 weeks if I hadn't asked) Spoke to Jamie and requested more regular updates, received nothing until I called again, only to be told it would be an extra 3 weeks. After cancelling my order due to unacceptable changes in the delivery timescale (last date was 8 weeks late and still was an estimate) I called again to confirm receipt of the cancellation, only to be asked if I would go for a different car which really felt like adding insult to injury.
Would recommend avoiding this company to avoid disappointment.
23 June 2026
Unprompted review
Reply from Carwow Leasey
Hi,
Thank you for taking the time to share your feedback.
We’re very sorry to hear that your experience did not meet your expectations. We understand how frustrating it must have been to experience repeated changes to the estimated delivery date, particularly when you were not kept informed proactively and had to contact us for updates.
While delivery times can sometimes change due to factors outside of our control, we appreciate that clearer and more regular communication would have made for a much better experience. We're also sorry to hear that, after deciding to cancel your order, our follow-up left you feeling further frustrated.
Thank you for sharing your experience. Your feedback will be passed on to the team as we continue working to improve communication and the overall customer experience throughout the leasing journey.
Kind regards,
Barbara at Carwow Leasey
Fantastic experience
Fantastic experience from start to finish. Jamie Lowe was extremely helpful throughout the whole process, from my initial enquiry right through to the delivery of my Skoda Enyaq. Communication was excellent, everything was clearly explained, and the process was smooth and hassle-free. Jamie kept me updated at every stage and was always quick to answer any questions I had. I'd definitely recommend CarWow Leasey and wouldn't hesitate to use them again in the future. Thanks again, Jamie!
23 June 2026
Unprompted review
Reply from Carwow Leasey
Hi Keiran,
Thank you for your fantastic feedback.
We’re really pleased to hear you had such a smooth, hassle-free experience from start to finish and that Jamie was able to support you throughout the whole process. It’s great to know communication was clear, timely, and that you felt well informed at every stage right through to delivery of your Skoda Enyaq.
We really appreciate your recommendation and your kind words, and we’ll be sure to pass your thanks on to Jamie. We look forward to helping you again in the future.
Kind regards,
Barbara at Carwow Leasey
My first time leasing a car and the…
My first time leasing a car and the whole process was excellent throughout, kept informed and helpful communication from my initial call with maxwell to delivery of the car was superb.
I would recommend carwow and use them again. Thanks
16 June 2026
Unprompted review
Reply from Carwow Leasey
Hi Anthony,
Thank you for your great feedback.
We’re really pleased to hear your first leasing experience went so well and that Maxwell was able to support you with clear, helpful communication from your initial call right through to delivery.
We really appreciate your recommendation and your intention to use Carwow again in the future. We hope you enjoy your new car.
Kind regards,
Barbara at Carwow Leasey
Excellent service from Jamie Lowe and…
Excellent service from Jamie Lowe and his colleagues. Truthful, accurate and detailed advice, and a great price. Also very responsive to calls and emails especially considering it was over a bank holiday. 5 Stars!
17 June 2026
Unprompted review
Reply from Carwow Leasey
Hi James,
Thank you for your excellent feedback.
We’re really pleased to hear you received truthful, accurate and detailed advice from Jamie Lowe and his colleagues, and that you felt well supported throughout the process. It’s great to know they were also responsive, even over a bank holiday, and helped secure a great price for you.
We really appreciate your 5-star review and hope you enjoy your new car.
Kind regards,
Barbara at Carwow Leasey
Calum was great to deal with
Calum was great to deal with. The wider team kept us informed at all stages of the process. Highly recommend Car Wow
22 June 2026
Unprompted review
Reply from Carwow Leasey
Hi James,
Thank you for your great feedback.
We’re really pleased to hear Calum was great to deal with and that the wider team kept you well informed throughout the process. It’s great to know everything went smoothly for you.
We really appreciate your recommendation and hope you enjoy your new car.
Kind regards,
Barbara at Carwow Leasey
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