Such good service from Ralph , each email , message or call was answered very quickly . We got more money from selling our car through Car wow than dealers were offering as part exchange , and we got... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We found ourselves in the unfortunate position of going from 2 cars down to none overnight. We approached carwow leasey to help us find the car that we wanted in as short a timframe as possible. Ralph... See more
Just ordered my next lease car with Calum. Process was very easy and with no hassle at all. Ordered the new CUPRA Raval V1 and the best price by a comfortable margin. Would definitely recommend using... See more
Right from the start and throughout the process, Carwow Leasey, were friendly, very competitive, helpful, communicative and determined. Especially Simon Butler, who held our hand and put us right o... See more
4.7
Excellent
1k reviews
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Straight forward process and great…
Straight forward process and great people to order from
11 June 2026
Reply from Carwow Leasey
Hi Palmer,
Thank you for your great feedback.
We’re really pleased to hear you found the process straightforward and had a positive experience with the team throughout your order.
We really appreciate you taking the time to leave a review and hope you enjoy your new car
Kind regards,
Barbara at Carwow Leasey
First rate service
First rate service from initial contact right through to delivery of our new car.Simon could not have been more helpful and went out of his way to answer any question that I had.
11 June 2026
Reply from Carwow Leasey
Hi Willie,
Thank you for your kind feedback.
We’re really pleased to hear that Simon was so helpful throughout your leasing journey and that he was able to answer all your questions and support you from start to finish. It’s great to know you had such a positive experience.
We really appreciate you taking the time to share this and hope you enjoy your new car
Kind regards,
Barbara at Carwow Leasey
A straightforward and simple service
A straightforward and simple service - they found me the car I wanted for a decent price and delivered it within six weeks. In that sense i couldn’t ask for more.
My one gripe is with the online portal, which is not fit for purpose. Info is incomplete and out of date. Messages between me and the Leasey team are not archived in the ‘messages’ tab. Uploading documents is difficult and reading them once uploaded is more or less impossible.
The staff seem to know this and don’t really use it, but Leasey’s good service would be even better if they sorted this one issue out.
18 June 2026
Reply from Carwow Leasey
Hi Phillip,
Thank you for taking the time to share your feedback.
We’re really pleased to hear you found the service straightforward and that we were able to source the car you wanted at a good price, delivered within six weeks.
We also appreciate your comments regarding the online portal. We’re sorry to hear you found it difficult to use and that information and messaging were not as clear or up to date as they should be. We understand how frustrating this can be and your feedback is really helpful as we continue to improve the platform.
It’s great to hear that despite this, the team were able to support you well throughout the process. Thank you again for your review and we hope you enjoy your new car
Kind regards,
Barbara at Carwow Leasey
Great service
Great communication, friendly and helpful. Overall our experience was virtually seamless.
11 June 2026
Unprompted review
Reply from Carwow Leasey
Hi Ian,
Thank you for your great feedback.
We’re really pleased to hear you found the communication friendly and helpful, and that the whole experience was virtually seamless for you.
We really appreciate you taking the time to share your review and hope you enjoy your new car.
Kind regards,
Barbara at Carwow Leasey
Very relaxed and friendly service
Very relaxed and friendly service. Very happy with the Carwow experience
19 June 2026
Unprompted review
Reply from Carwow Leasey
Hi,
Thank you for your great feedback.
We’re really pleased to hear you had a relaxed and friendly experience and that you’re very happy with the service overall.
We really appreciate you taking the time to share this and hope you enjoy your new car.
Kind regards,
Barbara at Carwow Leasey
I used Carlow Leasey as we as a couple…
I used Carlow Leasey as we as a couple have circumstances which make leasing difficult and their advertising statements claimed that with the issues present that there would be no problem getting finance for leasing
We have a current lease we have never missed a payment in 10 years of leasing affordability isn’t an issue it’s the fact that we want a joint lease where finance is paid by me driving is done by my wife
We have been married for 36 years and I have always dealt with payments for all household bills
I’m not a money launderer I don’t have a driving license but can prove my id and happily show my financial dealings finance for cars gas to done with a full driving licence so why is it I’ve had 3 previous leases without a driving licence
It is terribly frustrating and stressful as my wife needs a car as she has mobility issues
5 June 2026
Unprompted review
Reply from Carwow Leasey
Hi Steve,
Thank you for taking the time to share your feedback.
We’re really sorry to hear about the frustration and stress this situation has caused, especially given your personal circumstances and the importance of having a reliable vehicle for your wife’s mobility needs.
We understand how disappointing it must feel when expectations around eligibility are not met, particularly when you have a strong and consistent history of lease payments over many years.
Lease applications are assessed by lenders based on their own criteria, which can include identity, driving licence requirements, and how the agreement is structured. Unfortunately, these requirements can vary between finance providers and may not always align with previous leasing experiences.
We appreciate how upsetting and inconvenient this has been for you, and your feedback will be shared with the team so we can continue working on improving clarity around eligibility and requirements at an earlier stage in the process.
Kind regards,
Barbara at Carwow Leasey
Great service from Carwow Leasey
Great service from Carwow Leasey. They kept me informed every step of the way with updates on the delivery date.
10 June 2026
Reply from Carwow Leasey
Hi Byron,
Thank you for your great feedback.
We’re really pleased to hear you had a great experience with Carwow Leasey and that you were kept informed with regular updates throughout the process.
We really appreciate you taking the time to share this and hope you enjoy your new car.
Kind regards,
Barbara at Carwow Leasey
12-week delivery nightmare, massive overcharging, and zero support. Avoid.
I used Carwow Leasey for a lease on a Vauxhall Frontera Electric, and the entire experience has been an absolute disaster. It began with a miserable 12-week delivery delay. Throughout those three months, the communication was non-existent. The delivery dates were constantly pushed back with zero proactive updates, leaving me completely in the dark and forcing me to scramble to arrange alternative transport out of my own pocket.
When the vehicle finally arrived, the administration was a total mess. While my online portal clearly showed one agreed price, the actual contract came through with significant financial overcharges on both the initial upfront payment and the monthly rentals.
I flagged this billing error immediately on the 5th of June and followed up repeatedly, but my communications were completely ignored. They allowed the overcharged Direct Debit to be taken from my account anyway. I have now been forced to trigger the Direct Debit Guarantee with my bank to claw my money back and file a formal joint complaint. Shocking company to deal with from start to finish
18 June 2026
Unprompted review
Reply from Carwow Leasey
Hi Rees,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience.
We understand how frustrating a long delivery delay, lack of updates, and any confusion around pricing and documentation would be, especially when it has led to inconvenience and additional costs on your side. This is not the standard of service we aim to provide.
We also take your concerns regarding the billing discrepancy and the handling of your follow-up seriously. We would always expect issues like this to be reviewed and resolved promptly.
We’d like the opportunity to investigate this fully and ensure it is escalated to the relevant team. If you haven’t already, please contact our support team directly with your details so we can look into this as a priority.
Kind regards,
Barbara at Carwow Leasey
Customer service was excellent
Customer service was excellent, nothing was too much trouble and answered all my questions efficiently and with a quick response. Denise and Lucy were especially friendly and helpful.
16 June 2026
Reply from Carwow Leasey
Hi Terri,
Thanks for your great feedback.
We’re really pleased to hear you had such a positive experience and that the team was able to answer your questions quickly and efficiently throughout the process.
We’ll also make sure Denise and Lucy see your kind comments; they’ll really appreciate the recognition.
We really appreciate your recommendation and hope you enjoy your new car.
Kind regards,
Barbara at Carwow Leasey
Helpful and professional service
Max was extremely helpful, he managed to secure the car I wanted, despite issues with availability. He guided me through the whole process and providing regular updated until delivery, checking in afterwards to ensure all had gone smoothly. Max was professional throughout and made it all so easy. I would have no hesitation on recommending Carwow Leasey.
12 June 2026
Unprompted review
Reply from Carwow Leasey
Hi,
Thank you for your great feedback.
We’re really pleased to hear Max was able to secure the car you wanted and support you throughout the whole process, especially with the availability issues.
It’s great to know he kept you updated regularly and checked in after delivery to make sure everything went smoothly.
We really appreciate your recommendation and hope you enjoy your new car.
Kind regards,
Barbara at Carwow Leasey
Simon Butler went above and beyond to…
Simon Butler went above and beyond to make sure I got exactly what I required. Thank you so much, Simon. Rebecca too was quick to respond and organise things. Great team!
17 June 2026
Unprompted review
Reply from Carwow Leasey
Hi Luke,
Thank you for your great feedback.
We’re really pleased to hear Simon went above and beyond to help you get exactly what you needed, and that Rebecca was quick to respond and keep things moving smoothly.
It’s great to hear such positive comments about the team, and we really appreciate you taking the time to share this. We hope you enjoy your new car.
Kind regards,
Barbara at Carwow Leasey
Excellent service. Straightforward easy process.
Straightforward process. Quotation online, specific questions re business lease answered on the phone. One person - Olivia Gardner (who responded straight away) looked after the application (and also who persevered until they could get hold of me). Found me a couple of options. Ordered exactly what I wanted. Cheapest price. Great service.
17 June 2026
Unprompted review
Reply from Carwow Leasey
Hi Jackie,
Thank you for your great feedback.
We’re really pleased to hear you found the process straightforward and easy, and that Olivia was able to support you throughout, respond quickly, and help find the right options for you. It’s also great to know she kept things moving and made the whole experience simple from start to finish.
We really appreciate your recommendation and hope you enjoy your new car.
Kind regards,
Barbara at Carwow Leasey
Spot on from start to finish.
Spot on from start to finish with our first experience of using Carwow Leasing for a business contract. Would highly recommend. If you can, ask for Ralph Brubeck Hunt as your contact. He worked hard to secure a vehicle for us quickly.
12 June 2026
Unprompted review
Reply from Carwow Leasey
Hi,
Thank you for your great feedback.
We’re really pleased to hear your first experience with Carwow Leasing for a business contract was spot on from start to finish. It’s great to know Ralph Brubeck Hunt worked hard to secure your vehicle quickly and supported you throughout the process.
We really appreciate your recommendation and hope you enjoy your new vehicle.
Kind regards,
Barbara at Carwow Leasey
This company were great really helpful…
This company were great really helpful and quick to sort out the car I wanted thank you
13 May 2026
Unprompted review
Reply from Carwow Leasey
Hi Tracey,
Thank you for your great feedback.
We’re really pleased to hear you found the team helpful and that we were able to sort out the car you wanted quickly and smoothly.
We really appreciate you taking the time to share your experience and hope you enjoy your new car.
Kind regards,
Barbara at Carwow Leasey
Really easy from start to finish
Really easy from start to finish. Great engagement from jamie and to top it off,a great priced deal that beat the rest of the market quotes.
12 June 2026
Reply from Carwow Leasey
Hi,
Thank you for your great feedback.
We’re really pleased to hear the process was easy from start to finish and that Jamie provided great support throughout. It’s also great to know we were able to secure a strong deal for you.
We really appreciate you taking the time to share your experience and hope you enjoy your new car.
Kind regards,
Barbara at Carwow Leasey
Shocking - do not use.
Shocking. Car ordered, 3 weeks delivery ➡️ 4-6 week delivery ➡️ 2 months ➡️ 3 months ➡️ 3.5 months later delivery ‘pending’. I had to cancel as they lie. They had no car ready for delivery & didn’t process my cancellation nor refund! 10/10 to the salesman as fooled me. Do not use them as they clearly cannot deliver what they say & like to keep hold of your money for as long as possible.
12 June 2026
Unprompted review
Reply from Carwow Leasey
Hi Jessie,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience.
We understand how frustrating repeated delivery delays, lack of clarity around timings, and issues with cancellation and refunds would be. This is clearly not the standard of service we aim to provide.
We take concerns like this very seriously, particularly where expectations around delivery and payments have not been met. We would like the opportunity to investigate what has happened in your case and ensure it is reviewed by the relevant team.
If you haven’t already, please contact our support team with your details so we can look into this urgently and help resolve it.
Kind regards,
Barbara at Carwow Leasey
The process was very straightforward
The process was very straightforward, quickly understood my requests & no time was wasted in securing my vehicle.
Great service. Ash was excellent in reviewing the deals available, 10/10.
16 June 2026
Unprompted review
Reply from Carwow Leasey
Hi Andrew,
Thank you for your great feedback.
We’re really pleased to hear the process was straightforward and that your requirements were quickly understood, with no time wasted in securing your vehicle. It’s great to know Ash provided excellent support and helped you review the available deals.
We really appreciate your 10/10 rating and hope you enjoy your new car.
Kind regards,
Barbara at Carwow Leasey
Callum was very helpful throughout the…
Callum was very helpful throughout the entire process and was determined to help us out even when issues from the dealership's side occured- he helped us secure the car as soon as it was possible. Definitely recommend!
11 June 2026
Unprompted review
Reply from Carwow Leasey
Hi,
Thank you for your great feedback.
We’re really pleased to hear Callum was so helpful throughout the process and worked hard to support you, even when there were issues from the dealership side. It’s great to know he helped secure your car as soon as it became possible.
We really appreciate your recommendation and hope you enjoy your new car.
Kind regards,
Barbara at Carwow Leasey
I used carwow for the first time to…
I used carwow for the first time to find us an Audi Q4 . Jamie Lowe our contact found us the exact car and spec we were looking , we found the whole experience from agreeing costs etc to taking delivery of the car very efficient, if we needed a question answering Jamie was on the ball and came back to us very quickly . would highly recommend .
1 June 2026
Unprompted review
Reply from Carwow Leasey
Hi Matt,
Thank you for your great feedback.
We’re really pleased to hear your first experience with Carwow was so smooth and that Jamie Lowe was able to find you the exact Audi Q4 specification you were looking for. It’s great to know the whole process, from agreeing costs through to delivery, was efficient and that Jamie was quick to respond whenever you had questions.
We really appreciate your recommendation and hope you enjoy your new car.
Kind regards,
Barbara at Carwow Leasey
My first call to Carwow was to Jamie
My first call to Carwow was to Jamie. I explained to him exactly that I was looking for a Shoda Enyaq 85. I also explained what extras I wanted fitted and also what the approximate delivery date would be. All of this was sorted with the one phone call. Jamie was very polite and professional throughout. My vehicle was delivered on the date specified, the hand over was straight forward with no issues. I would defiantly use Carwow again and ask for Jamie to arrange my next Skoda. Thank you and well done Carwow...
16 June 2026
Unprompted review
Reply from Carwow Leasey
Hi Ian,
Thank you for your great feedback.
We’re really pleased to hear your first call with Jamie was able to cover everything you needed and that he helped get your Škoda Enyaq 85 specification and requirements sorted so efficiently. It’s great to know he was polite and professional throughout and that the delivery and handover all went smoothly on the agreed date.
We really appreciate your recommendation and look forward to helping you again in the future.
Kind regards,
Barbara at Carwow Leasey
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