CascadeBitz Reviews 137

still waiting for my goods. AVOID

They offered a great price, and fantastic range of product, and what appeared to be a speedy service. When my order didn't arrive after a few days, I emailed and was told that items were out of stock. Any chance they could have mentioned that? They then split the order which was a little above and beyond my expectations, ++. This order arrived a few items short, so again I emailed and they sorted that out. A few weeks later I had no word of the out of stock items, so again emailed and got no reply. The items did however arrive a few days later. All in I got great products and prices, just a lot more hassle communicating with them than I would think should be necessary.

I ordered my item fairly late on a Sunday and received it on Tuesday morning. The web site is easy to use and full of useful information

I got what I ordered quick service will use again

Never recieved item so sent email and got one back saying item out of stock but a delivery was expected week later

quick and easy to buy the products and good delivery times

I wanted to get a new "Help for Heroes", which is a charity, bracelet and found one on their site. The cost of the bracelet was very acceptable (presuming that all goes to the charity) but the postage and packing was more than the bracelet!!!

Would have no trouble ordering from here again ,very good and quick to react on your order

I bought 4 mini bales of barley straw for my wildlife pond. Mini - they are so small and at almost £5 each very very expensive. I have had to use them as my postage would not be reimbursed (another £5) but hopefully, with the bales I bought last year (not from CascadeBitz) my pond may clear. I will not be shopping with CascadeBitz again.
I give CascadeBitz a 2-star rating

I recently had a problem with something I had bought at cascade over a year before. I received friendly advise and speedy service. A great company that really does want to please its customers. Would really recommend.

Brought a UV twin bulb (11w) which was delivered quickly and soundly packaged, unfortunately the bulb didn’t work. It wasn’t broke or cracked and physically looked fine. E-mailed ‘Cascade’ then phoned them. I sent the bulb back to them & they sent me a replacement which did work, so obviously a manufacturing fault on the first one. My return postage was refunded; so in the end all good. Not really their fault for faulty bulb from manufacturer.

Swift delivery, well,packaged. Very happy.

Great service. Immediate delivery

Very happy with items received, good value and delivery was timely as advertised.
Thanks

Items ordered and received promptly

I cant fault the company, quality and service, delivery were top class

as above - trustworthy and a great range of products

What can i say. On the money. Delivery quicker date expected. Very pleased. Cheers

I have ordered from this company several times now and each time i cant praise them enough as no sooner have i sent them my order than within 2 days i have it, one time they phoned me to say that the item i ordered would not be in stock till later that week, and as it was not wanted immediately i said that would be OK, i received it on the Thursday just 4 days after ordering, such a perfect way to run a business and always at a great price.

ordered an aquarium. all good