Cashconvertors 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I got a playstation in store and the service was spectacular. A man called Stuart helped me whilst looking for a gift for my son. He gave me great advice and helped me pick out some of the latest gadg... See more

Rated 1 out of 5 stars

I purchased a Super Nintendo classic from online which came from the slough store . It arrived this morning and instantly you could see it was a fake copy from China . I rang them straight away and... See more

Rated 5 out of 5 stars

Great service from Carla at Finchley . Did some online haggling which was reciprocated and bought my laser level. Like another reviewer said "at least you know what your buying, unlike eBay" My onl... See more

Rated 5 out of 5 stars

Made them an offer for a guitar(online).( I just wanted a little discount) They accepted. Delivery only took a couple of days. Packaging was hilariously overprotective for what was a cheapish gui... See more

You should know

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I got a playstation in store and the…

I got a playstation in store and the service was spectacular. A man called Stuart helped me whilst looking for a gift for my son. He gave me great advice and helped me pick out some of the latest gadgets. Overall the experience was impeccable and once again the customer support I got from him was amazing

16 September 2021
Unprompted review
Rated 1 out of 5 stars

Recieved fake and head office didn’t care

I purchased a Super Nintendo classic from online which came from the slough store . It arrived this morning and instantly you could see it was a fake copy from China . I rang them straight away and the man was quite helpful . I then rang head office to tell them they are selling fakes and the lady at payroll had a really bad attitude and said pretty much “oh well” I asked why the bad attitude and she said nothing to do with her

PLEASE BE CAREFUL . buying from cash converters

23 August 2021
Unprompted review
Rated 5 out of 5 stars

Dudley branch

Great service and very polite and professional staff,had the pleasure of meeting David one of their staff ,what can I say except top man who was professional and polite a great combination will definitely be going back

6 August 2021
Unprompted review
Rated 5 out of 5 stars

Plymouth branch

Plymouth branch - Went in today and was served by Jacob. Great customer service, very friendly and helpful. Even had a few laughs. The Rapport with customers is very evident. The customer in shorts, and the laughs with him made my day.
Great store will venture down the bottom of town more often to see what they have.
Thank you to all staff especially Jacob.

9 July 2021
Unprompted review
Cashconvertors logo

Reply from Cashconvertors

Hi Sarah,

Thank you for your review, and comments for our team especially Jacob. We are pleased our team have a good rapport with our customer and your visit made your day. Nothing better than having a good laugh keeps us all going. We look forward to seeing you again.

Kind regards,
Janet
CCUK Customer Support Team

Rated 5 out of 5 stars

Cash converters Enfield

Cash converters Enfield

I use this store regularly because the staff are really knowledgeable on there products and they always give great customer service, Especially the manager Sammy and Adam a staff member.

9 July 2021
Unprompted review
Cashconvertors logo

Reply from Cashconvertors

Hi Robert,

Thank you for your review custom, and comments for our team members Sammy & Adam. We are pleased you have found them to be knowledgeable, here at Cash Converters we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We look forward to seeing you again. Remember you can find us via our website www.cashconverters.co.uk where you can browse all our stores from the comfort of your home.

Kind regards,
Janet
CCUK Customer Support Team

Rated 2 out of 5 stars

I highly recommend you go to cex instead

I bought a phone from them 2 days ago, I recieved very good service from the man who sold it. It was a different story when I tried to return it less than 48hrs later. I explained that I had bought it in error and asked for a refund. The manager told me I would have to have a credit note, as I wasn't likely to be shopping there again in the foreseeable future, I requested a cash refund. He said the best he could do was buy it back from me at less than 3/4 of the price I had paid. After being told "that's the way it works here" , I accepted his ridiculous offer as I felt it was pointless arguing with someone so inflexible and devoid of common sense.
I would highly recommend you go to cex where the service is better and the refund policy more flexible

5 July 2021
Unprompted review
Cashconvertors logo

Reply from Cashconvertors

Hi Andrew,

Thank you for your review, please email
customerservices.uk@cashconverters.comso we have opportunity to investigate this further. Can you include in your email the name of the store your review is for.

Kind regards,
Janet
CCUK Customer Support Team


Rated 5 out of 5 stars

Genuine Tatiana, Goldhawk Road W 12

Tried & Tested. . . .
Always stands true to Her Thoughtful genuine good Customer service. . . .
Not just good but Genuine to those who need help. . .
I think she could give us a few more smile too. . . .
A Truly Lovely person. . . . all the best to you, Karl. .

8 June 2021
Unprompted review
Rated 5 out of 5 stars

james

this is a review for james ,who is very helpfull and a reliable worker ,and i have never had any complaints or issues from him he is a very good assistant thankyou for your help

7 June 2021
Unprompted review
Rated 5 out of 5 stars

I went to Cash Convertors Dundee

I went to Cash Convertors Dundee, Whitehall Crescent on Thursday and was served by Connor.. He was very polite and very helpful and very friendly.. As are all the staff there.. I have been a customer of Cash Convertors Dundee for a long time.. And I have always found the staff to be really polite, friendly and helpful.. and the prices there are good too.. I always recommend Cash Convertors Dundee to everybody I know.. Iona Mckenzie, Dundee, Scotland..

7 June 2021
Unprompted review
Rated 5 out of 5 stars

5 ffull stars for Peter at Slough cash converters

I can honestly and truthfully leave five stars forPeter at Slough store, I have the misfortune of dealing with Peter due to a defective item but Peter resolved the issue without any fuss and without any delay and Peter his staff and his store absolutely deserve the five full stars I couldn't have been more happy with the products I purchased and with the way in which Peter resolved the issue I had I wish Peter and his staff all the very best

5 June 2021
Unprompted review
Rated 1 out of 5 stars

was about to buy a ps4 before lockdown…

was about to buy a ps4 before lockdown however due to getting one during lockdown due to lose 10% fair enough but to have store credit and only to spend in that one store which does not have anything that i need what a joke rather have the cash very inflexible and website is a complete joke found ps4 controller double shock for £34.99 when you can buy similar but from official for £10 less with a FREE game come on fix your website and at least let me use my poxy voucher at other stores not just one

11 April 2021
Unprompted review
Rated 5 out of 5 stars

Great service from Carla at Finchley .

Great service from Carla at Finchley .
Did some online haggling which was reciprocated and bought my laser level. Like another reviewer said "at least you know what your buying, unlike eBay"
My only gripes are the website,I would have rather have checked out as a guest rather than make an account. And why can't I search a specific branch stock, I have to trawl through pages of stuff from every other branch.
10 out 10 for delivery though not even 24hours has passed and my parcel arrived from Finchley to West Lothian, Scotland.

5 March 2021
Unprompted review
Rated 5 out of 5 stars

My experience of cash converters is exilant …

My experience of cash converters is that the staff at my local branch are so polite,helpfull the shop is always clean and they don't keep you long while they are serving customers and I have brought a load of things over the years from them and they always work straightaway if I had a problem with any item I buy from the shop they are always happy to help with the problem they are always there to help

27 October 2020
Unprompted review
Rated 5 out of 5 stars

Visited Cash Convertors in Burnly

Visited Cash Convertors in Burnly, where we were helped by Romian. We were looking for a Connect2 and the associated adapter, which he located for us very quickly. Excellent fast service and all done with a smile.

4 October 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look