You delivered my heating oil before I ran out. You delivered it slightly earlier than expected - I know you said in the next 10 days, but unusually it came the next morning - although it didn't real... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First time ordering. Didnt know what to expect. The communication was excellent and the young man delivering came on time and was respectful of my property. Unlike the last time Iordered through anot... See more
Company replied
The member of staff was very helpful & took the time to listen, discuss and help with providing the best price/deal possible to secure our business. We alway's try getting prices/deal's from a... See more
Company replied
Certas always give the best price ( I usually ring around 3 companies when needing oil) and delivery time frame. Staff are very friendly and helpful on the phone and the delivery driver always jolly... See more
Company details
- #34 of 42 best companies in Energy supplier
Written by the company
We are the largest independent distributors of fuel and lubricants in the UK. We deliver over 6 billion litres of oil to customers across Britain every year. We have always provided our customers with excellent personal service and a great range of energy products and services. Our extensive and reliable delivery network comprises more than 130 depots, over 900 tankers and 2,300 employees.
Contact info
1st Floor, Allday House, Warrington Road, WA3 6GR, Birchwood, United Kingdom
- 0345 600 4040
- customer.relations@certasenergy.co.uk
- www.certasenergy.co.uk
4.2
Great
35k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always great service.
18 July 2026
Reply from Certas Energy
Hi - Thank you for taking the time to leave your great feedback.
Kind Regards Certas Energy
I am completely satisfied with the…
I am completely satisfied with the service given by Certas Energy, they are totally reliable, courteous and helpful. A great supplier, thank you
17 July 2026
Reply from Certas Energy
Hi – That’s great to hear, thank you for your feedback, it’s much appreciated.
Kind Regards Certas Energy
Reply from Certas Energy
Hi - Thank you for taking the time to leave this lovely review. It is great to hear you are happy with our service.
Kind Regards Certas Energy
Reasonable price and delivered on due…
Reasonable price and delivered on due date. No problems whatsoever
16 July 2026
Reply from Certas Energy
Good morning - Thank you for your lovely feedback.
Kind Regards Certas Energy
Takes a longtime to get through to…
Takes a longtime to get through to someone. Annoying AI entry where you provide your details only to have to repeat them when you speak to a real person. Must do better!
17 July 2026
Reply from Certas Energy
Good Morning Andrew - Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you I have passed your feedback over to the relevant department.
Kind Regards Certas Energy
Always prompt excellant
17 July 2026
Reply from Certas Energy
Hi - Thank you for taking the time to leave your great feedback.
Kind Regards Certas Energy
Competitive pricing and really quick…
Competitive pricing and really quick delivery. Very happy with this service.
13 July 2026
Reply from Certas Energy
Good morning
Thank you for your positive feedback. We’re very pleased to hear you had a good experience with us.
Kind regards,
Certas Energy
Very helpful about selling the device…
Very helpful about selling the device to me but having completed the required forms I'm waiting for them to arrange a date to fit it.
16 July 2026
Reply from Certas Energy
Good morning
Thank you for your feedback. I can see that a member of our Customer Service Team has been in touch regarding your concerns. We hope the matter has now been resolved; however, please contact Customer.Relations@certasenergy.co.uk if you require any further assistance.
Kind regards,
Certas Energy
Great all round
The oil was a good price and they didn't charge extra for a smaller tank. Delivery was in less than 1 week.
16 July 2026
Reply from Certas Energy
Hi,
Thank you for taking the time to leave such positive feedback. We’re so pleased you had a great experience with us.
Kind regards,
Certas Energy
What a great service from Belinda…
What a great service from Belinda Ahamed
She made ordering very straightforward and was friendly and reassuring
Will use again
16 July 2026
Reply from Certas Energy
Good morning,
Thank you for your 5-star review. We’re thrilled to know you had a positive experience and appreciate your support.
Kind regards,
Certas Energy
Loyalty waivering.
Despite being a customer of 20+ years they always quote a crazy price for Kerosene. It would be nice for them just to acknowledge my loyalty for once. Their quote always means I have to shop around to get a better quote from another provider. This is time consuming, they know how much discount they can offer me already.
Maybe I’m old fashioned but I still value loyalty and consistency
27 January 2026
Reply from Certas Energy
Good morning,
Thank you for your feedback. Your comments have been passed to the relevant team for review.
Kind regards,
Certas Energy
Reply from Certas Energy
Hi
Thank you for your kind review. We’re pleased to know you’re happy with the service you received.
Kind regards,
Certas Energy
Reply from Certas Energy
Good morning,
We really appreciate your feedback and are delighted you were satisfied with our service.
Kind regards,
Certas Energy
Reply from Certas Energy
Hi
Thank you for taking the time to leave such positive feedback. We’re so pleased you had a great experience with us.
Kind regards,
Certas Energy
Reply from Certas Energy
Good morning
Many thanks for leaving your review. We’re pleased we could assist and look forward to serving you again.
Kind regards,
Certas Energy
Satisfied Customer
I had no problem placing my order for heating oil and it was delivered before the given date, which I was pleased about. Thank you
16 July 2026
Reply from Certas Energy
Hi
Thank you for your kind words. Customer satisfaction is extremely important to us, so it’s great to receive your feedback.
Kind regards,
Certas Energy
Reply from Certas Energy
Hi
It’s lovely to hear such positive feedback. Thank you for choosing Certas Energy — we truly value your custom.
Kind regards,
Certas Energy
Stay away
Worst company ever. Ordered oil with good price, as the prices went sky high before I had it delivered on the delivery day driver decided that my tank is unsafe to be delivered, never spoke to me , I wasn't aware that it wasn't delivered, find out week later of my neighbour whom he was discussing it with . When I spoke with support service I was told my tank is unsafe, the person is highly trained and my tank is unsafe to get the oil delivered. Nevermind they delivered without any problems 3 months prior, the tank is as it is for last 20 odd years. This lady been keep saying that she cannot do anything
Very disappointed with this company
It is safe as the company which is servicing my boiler and tank confirmed and different company had no issues with the tank and seen there is no issue. Tank is stable on safe ground
11 March 2026
Reply from Certas Energy
Good morning,
We are very sorry to hear that we couldn’t complete your recent order. We take health and safety extremely seriously and unfortunately due to your tank not being fully supported we are unable to make any further deliveries. If your tank was to bulge or tip the potential impact of this would be huge especially to your property and the surrounding environment. If you can make the advised amendments to allow our driver to safely complete your deliveries, we will then be able to arrange a delivery for you.
Kind Regards
Certas Energy
Punctual
Punctual, efficient, helpful and very pleasant. Thge only thing I'd quibble about was the price of the oil.
15 July 2026
Reply from Certas Energy
Hi
Thanks for your fantastic review. We’ll be sure to share your comments with the team.
Kind regards,
Certas Energy
Top Quality Customer Service
I have been a Certas customer for about 18 months and has cause to get in touch to resolve an issue today.
Their level of service was exceptional and the issue was sorted, completely to my satisfaction, in a single call.
Special shout out to Tanvir. And excellent representative of the company - exceptional customer service skills. Thank you.
29 July 2026
Unprompted review
Reply from Certas Energy
Hi
Thanks for your fantastic review. We’ll be sure to share your comments with the team.
Kind regards,
Certas Energy
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.