Cettire Reviews 140,072

I love how fast it came and it’s always the best quality

I made an order, they said they didn’t have the color anymore ans offered another color. I was ok with it and they delivered 4 sizes smaller, when we have been emailing to confirm size, fees, etc.

I communicated very quickly with Customer Service and also placed the order for the desired product. Great experience!

Quick shipping and the price was great

Well informed and a beautiful piece of clothing thank you

Lovely clothing and efficient service

The package arrived on time. Everything was excellent — from the price and quality to the delivery. Thank you very much!

Fast straightforward process a week turnaround

Won’t be ordering from them again. They accepted my order and then canceled one of the items, which later became available again on the website. The refund also took another week. I don’t want to deal with this again.

Ordered: Stone Island Logo Printed Crewneck T-Shirt (Order #82066585)
Paid: €152.28 | February 2026

THE ISSUE:
• Website clearly stated: "Made in Italy"
• Received item labelled: "Made in Tunisia"
• Country of origin materially affects value, quality perception, and authenticity for premium brands

THE RESPONSE:
• Filed complaint April 2 with photo evidence
• April 11: Seller approved full refund and promised prepaid FedEx label
• April 11–23: Multiple follow-ups received only generic "we're looking into it" replies
• No return label ever sent. No concrete solution offered. No accountability.

WHY THIS MATTERS:
This isn't buyer's remorse. This is a product that does not match its description — a fundamental breach of consumer trust. If a retailer cannot accurately describe where a product is made, what else is misrepresented?

ADVICE TO OTHER BUYERS:
• Screenshot product descriptions before ordering
• Be prepared for slow, non-committal support if issues arise
• Consider payment methods with strong buyer protection

I wanted to resolve this privately. After 21+ days of silence despite their approval of a refund, I'm sharing this to warn others.

#Cettire #StoneIsland #BuyerBeware

How do you want me to leave a review when I still haven’t gotten my order and no one is telling me when I’ll get it or not that shipment hasn’t moved since April 8. I don’t know what your customer service team is waiting for.

I don’t recommend them. Their customer service is very poor. I canceled my order, but they didn’t respond for 3 days, and then suddenly said the parcel had already been shipped. They seem to act as intermediaries with boutiques and do a bad job. In my opinion, it felt misleading — I would avoid using them.

Lapse in communication on delivery time frame and location of product . Arrived later than when I needed

The clothes where as I imagined them , fit great and great services

Fast shipping, great service.