ChainReactionCycles.com Reviews 

900
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Information sharing from order to delivery is provided. We felt that the company is a subsidiary of "Weglle" and a reliable supplier. Thank you very much! I would use them again.

Rated 4 out of 5 stars

I bought something. It arrived. The product was in perfect working order. The box looked like it had been through the British postal system. I can't describe it better than that because your blurb... See more

Rated 5 out of 5 stars

I ordered from Japan and the product arrived in about two weeks. (A satisfactory delivery time!) The product arrived in two parts and I was worried during the process and asked for help, but they res... See more

Rated 1 out of 5 stars

I finished ordering procedure, however, the order was canceled by their mistake. And l was suggested to order again. Then l order it again, however the second order was also cancelled again because th... See more

Company details

  1. Bicycle Shop
  2. Bike accessories store

Information provided by various external sources

弊社では、最も必要な商品を魅力的な価格でオファーし、安心できる配送方法で商品を配送する事により、世界中のサイクリストの方々に最高のお買い物を経験頂いております。


Contact info

3.9

Great

TrustScore 4 out of 5

900 reviews

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3.9

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(900)

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Rated 2 out of 5 stars

There is a problem on checking completed bikes.

I purchased Northwave Razer Shoes 2019 and Cube AMS100 MTB 2019. The shoes were fine, but the completed MTB had many problems: missing grommets for internal routing, fixing bolts at a very low torque, an old dirty bolt with an incorrect length, fixing a derailleur wire with an incorrect way, incorrect usage of front shifter for two speed. The response of CRS in Japanese was a kind of quick and fine, and they sent me the missing parts and offered a small gift voucher. However, it means that the CRC check list attached to the MTB, which said everything is OK, was meaningless. There was no report on why it happened. Furthermore, although it was equipped with Shimano XT group set, the shift outer cables were those from a different manufacture.
It should be noted that disc brake rotors were not XT but SLX, which may not be a lie since there was no information on the disc rotors on the web site. In addition, it seemed that the cables for lockout for FOX suspension were not from Fox, since the ends of the outer cables were trimmed so that the diameter of the outer cables fits to the FOX lockout lever. Those may be on a borderline about reliability, but it is surely unkind on the web-site information. As a result, just buying shoes or parts from CRC may be OK, but I cannot recommend buying completed bikes. I hope that the CRC checking process for completed bikes will be normalized, or this was exceptional case only for me.

I got an additional apologetic mail, which showed that they would improve the check process before sending completed bikes.

3 March 2020
Unprompted review
ChainReactionCycles.com logo

Reply from ChainReactionCycles.com

Hi Masa Okubo,

Thanks for taking time to provide us with your feedback.
I am really sorry to hear of the problems you have experienced with your orders.
I will pass this feedback onto the relevant teams. We listen closely to all the feedback we are provided with and we work hard on continual improvements by having a robust internal feedback process.
Should you require further assistance, please do not hesitate to contact us at: crcjapan@chainreactioncycles.com .

We do apologise for this inconvenience.

Thanks,
CRCKumiko

Rated 3 out of 5 stars

This smart trainer worked fine. But…

This smart trainer worked fine with Zwift, Rouvy and Kinomap.
However、
This model does not output cadence.
You need to add a cadence sensor.
Cadence of the T-6300 seems to be disabled with the latest firmware, and I feel that ERG mode does not work either.
I think the power value is lower than the PowerTap 2.4+.
Power and speed are not output with ANT+ legacy. Pairing is possible with ANT+ FE-C and Bluetooth FTMS.
Reproducing a gradient of up to 10% is not enough. I want at least 14% to be reproduced.
I think the operation sound is quiet if you use the trainer-dedicated tires.
The roller contacting the tire was damaged. I repaired it with a file.
This product may have a quality check problem.

2 March 2020
Unprompted review
Rated 5 out of 5 stars

best shop

rapidly, enogh accuracy, in many case cheaper than other shop (wiggle bike24 merlin etc…)

29 January 2020
Unprompted review
Rated 2 out of 5 stars

Slower delivery than wiglle

8 January 2020
Unprompted review
ChainReactionCycles.com logo

Reply from ChainReactionCycles.com

お世話になります。

御客様のご注文CRC4339843960がバブルラップなどの緩衝材がない状態で発送されていたため、商品にダメージのある状態で到着したとの事、深くお詫び申し上げます。

また、お客様は弊社へお問い合わせをなさったものの、弊社からの返信がなかったとの事、重ねてお詫び申し上げます。御客様へ大変なお手数をお掛けいたしますが、再度弊社の日本語カスタマーサービス係まで、商品へのダメージが見えるようなお写真と、可能であればオーダーの外箱のお写真とともにメールにてご連絡をお願いいたします。なお、その際にはお写真は解像度が大きすぎないものをお願いいたします。お写真が数点ある場合には、メール数回に分けて送信いただくか、またはメール本文にお写真をコピー・ペーストなさり、送信をお願いいたします。お客様よりお写真を受理いたしましたら、こちらにて確認し、可能な対応に関しまして、ご返信にてご説明差し上げます。

弊社サイトにて現在EU圏外の御客様へShimanoをお買い求めいただくことが出来ません事、誠に申し訳ございません。弊社ではShimano社と長年にわたりビジネスパートナーシップを築き、ともに世界中のサイクリストへ上質のコンポーネントを提供してきました。ところが、グローバル小売業は常に急速に変化し、業界全体の事業戦略は進化しています。 Shimano社は近年ヨーロッパ圏外の全小売業者に製品を配布する方法を変更しました。御客様へ大変申し訳ございませんが、この変更のため弊社ウェブサイトにてShimano商品はヨーロッパ圏外に発送しない事が決定されましたが、何卒ご了承いただきますようお願いいたします。

この変更により、弊社の日本のお客様へ大変なご迷惑をおかけしております事は弊社でも理解しております。近年中に弊社にてShimano商品のヨーロッパ圏外への発送再開できるよう地道に努力させていただきます。また、それまでの間、私たちは日本のサイクリストの方々へ、数多くのブランドの高品質のサイクリング機器、バイク、アクセサリー等をご提供する努力を継続させていただきます。
弊社ではお客様によりよいお買い物を経験いただくため、日々各部署にてサービス向上の努力を行っております。お客様の弊社でのお買い物経験に関するフィードバックは担当部署へ送信し、弊社のサービス向上のため、役立たせていただきます。
何か他にご注文に関しまして、弊社にて対応が必要なことなどがあれば、こちら日本語カスタマーサービスまでお伝えくださいませ。
以上よろしくお願いいたします。

CRCRie

Rated 1 out of 5 stars

Arrival was too late

Arrival was too late (one month after the order). The quality of the wind jacket is lower than expected considering the price.

18 December 2019
Unprompted review
ChainReactionCycles.com logo

Reply from ChainReactionCycles.com

お世話になります。

お客様の弊社サイトでのお買い物経験に関しまして、レビューをお送りいただきました事、大変有難うございました。また、ご注文CRC4848771933の発送から到着までに長いお時間がかかったとの事、深くお詫び申し上げます。
なお弊社では、発送手続きの際に各オーダーの大きさや重量さらに価値を考慮して、自動的に各オーダーに最適な発送方法を選択するシステムを使用しております。また、発送方法としましては、追跡番号のないUntrackeや追跡可能な配送方法、またはエクスプレス便など各種をオファーしております。今回はお客様のご注文に最適な発送方法として、追跡番号のないUntrackedサービスを選択させていただいたようでございますが、オーダーの発送がブラックフライデー期間中であり配送業者の繁忙期であったため、配送に通常よりもお時間がかかり、御客様へを大変長らくお待たせする事となりまして誠に申し訳ございません。
また、御客様のご注文商品Fox Racing Attack Wind Jacket Blaze Yellow Mの品質に問題があるとの事、重ねてお詫び申し上げます。御客様へ大変なお手数ではございますが、商品のお写真とともに、弊社の日本語カスタマーサービス係までメールにて御連絡いただきましたら、こちらにて確認し、可能な対応に関しまして、ご返信にてご説明差し上げます。
弊社ではお客様によりよいお買い物を経験いただくため、日々各部署にてサービス向上の努力を行っております。お客様のフィードバックは担当部署へ送信し、弊社の配送サービス向上のために役立たせていただきます。
お客様へご迷惑をお掛けしております事、再度お詫び申し上げます。
以上よろしくお願いいたします。

CRCRie

Rated 3 out of 5 stars

Overall excellent site but...

Their site is localized to my language as well as currency so very easy to choose what I want, though I understand English. They dispatch my order quickly and could receive them within reasonable days later. Only my slight disappointment was that they accepted cancellation of order within 5 minutes only according to customer service. I realized a missing order and asked them to add it a day later before shipping but was not accepted. I am a human being and make mistake sometimes but 5 minutes seems to be too strict and never heard in Japan such strict claim policy.

12 September 2019
Unprompted review
Rated 2 out of 5 stars

Shimano products are not available

Shimano products are not available, so there is no appeal.

1 September 2019
Unprompted review
ChainReactionCycles.com logo

Reply from ChainReactionCycles.com

お客様


お世話になります。
弊社の品揃えに関しまして、御客様のご意見ををお送りいただきまして、大変有難うございました。
弊社サイトにて現在EU圏外の御客様へShimanoをお買い求めいただくことが出来ません事、深くお詫び申し上げます。

Chain Reaction Cycles ではShimano社と長年にわたりビジネスパートナーシップを築き、ともに世界中のサイクリストへ上質のコンポーネントを提供してきました。ところが、グローバル小売業は常に急速に変化し、業界全体の事業戦略は進化しています。 Shimano社は近年ヨーロッパ圏外の全小売業者に製品を配布する方法を変更しました。御客様へ大変申し訳ございませんが、この変更のため、Chain Reaction CyclesウェブサイトにてShimano商品はヨーロッパ圏外に発送しない事が決定されました。

この変更により、弊社の日本のお客様へ大変なご迷惑をおかけしております事は弊社でもよく理解しております。近年中に弊社にてShimano商品のヨーロッパ圏外への発送再開できるよう地道に努力させていただきます。

それまでの間、私たちは日本のサイクリストの方々へ、数多くのブランドの高品質のサイクリング機器、バイク、アクセサリー等をご提供する努力を継続させていただきます。

以上よろしくお願いいたします。

CRCRie

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