Since the beginning of the bicycle hobby, about two years ago, I spent a lot of money on this site. The great advantage of this site is product reviews and a variety of assortments.
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Good service, but not a perfect. I ordered several products, one of them was the last one, but after placing the order I received a letter that this product was out of stock and they sent me a parcel... See more
Very fast delivery to Saint-Petersburg,Russia by 6 days. Schwalbe ice spiker pro tire is just for these winter days. Thank you
delivery to Russia in five days, service at a high level. Product quality is good
Company details
Information provided by various external sources
Наша цель - стандарты обслуживания мирового уровня для каждого велосипедиста. Огромный ассортимент, новинки, доступные цены и скидки на все товары, которые так необходимы велосипедистам, плюс доставка в каждый уголок мира.
Contact info
United Kingdom
- www.chainreactioncycles.com/ru
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Sincerely imressed by shipping of my order during lockdown in the UK
Despite limited air transportation amid coronovirus pandemic and strict lockdown in the UK you found a way to ship my order. That's fabulous indeed! Thanks for your work!
My experience
My experience - two different orders within a month, everything came in full compliance within the established deadlines. The quality/price ratio I ordered is better than in my country sometimes 2-3 times. Sometimes the quality/price in my country is appropriate - but I didn 't order such in this store.
iPhone app is just dysfunctional
iPhone app is just dysfunctional. Otherwise a great shop.
All is well thanks
Great thing for each of bycicle man
The package was delivered about 20 days.
Product is great! My boyfriend was VERY happy to got it and wasn't ready to got present like this. So easy instruction. And great materials. I like it and he is too.
Thank you.
The store is great!
I liked everything, the order was sent quickly, there were no problems. The store is great!
good afternoon
good afternoon ! the goods were brought promptly in full, everything is wonderful, thanks for the work.
Outstanding
Good experience overall.
Good experience overall.
Insufficient assortment - was looking for crankset&cassette 3*8, no luck.
The first time I ordered in this store
The first time I ordered in this store. And I was pleasantly surprised. Especially delivery: only 7 days have passed from the order to the receipt of the goods on hand! And this taking into account the fact that delivery was to Russia - more than 2000 miles. I will advise everyone else who is involved in cycling this store! And I myself will order more, since there are often discounts and sales, which is good news
Very nice and very famous store!
Very reliable store. I ordered more than once. Never failed. There have been cases of the return of factory defects - everything is fine. Recommend!
It's very nice to have deals with this…
It's very nice to have deals with this shop. But there is one thing: you have to pay customs taxes.
Delivery to the Sverdlovsk region took…
Delivery to the Sverdlovsk region took 3 weeks.The product matches the description.Thank you CRC.
They're good as a shop
They're good as a shop, their prices are great, they send orders quickly, have't faced any problems with that.
But the shop itself, I mean website, is awful. It can't remember my session for more than 20 minutes. And it doesn't show me something like 'You're logged out', when it happens. I just continue putting items to my wishlist, while website dropped session and create new wishlist for anonymous user.
And the last, but main problem I faced: payment system they're using just says "There's something wrong with your payment", without any details.
Tech support says "We don't know what's wrong, our payment system doesn't show us what's wrong, please contact your bank". But the bank says: "The shop's payment provider just doesn't provide valid verification code".
Will think about ordering here in future because of that negative experience. Fix your app, guys!
Still waiting for 2 orders
Still waiting for 2 orders, received nothing. logistics are bad or just holidays?
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