Chain Reaction Reviews 

Product matched description. Quick delivery. Good price.

CRC remains my go to for MTB gear, new app and website not as good as previous. A way to regain this is by allowing more filters ie discount high % another to improve is to allow you to have a garage much like eBay/Amazon so that you can see what's compatible as this self gratification of MTB knowledge hampers sales and people are afraid to ask because they're often laughed at obviously not by CRC who remain the most professional company.

Good price; speedy service

Not sure what is going on but ordered a bike 2 weeks ago, parcelforce supposed to deliver and apparently they stated that CRC requested it back?? I also can't get on chat online so suspect unfair play and do not order from them if for a large amount.
So a further update as CRC emailed me back and...... Apparently the bike was not the one I ordered hence the return back. My order and bike as been dealt with and is ready to be sent again via parcelforce. I've upgraded the rating from 1 star to 3 as they have got back to me quickly and fingers crossed my new bike will be here soon( almost a month later! )

Ordered a bike in stock 7 days ago they took the money 3 k
but not dispatched yet,asked few times why is not dispatched within 5 working days as they claim and to modify their delivery policy to let the customers know that you order a bike but you don't know when you receive it.
No phone contact number for customers service.

Ordered 4 clothing items. All in stock at good prices and delivered very quickly. Will order again.

they should go back to how they was years ago before wiggle, saying that i guess it never made money

Terrible service. Customer services don’t care, no number to call and as I struggle to read this was very hard for me. Ordered a part over a week ago paid extra for next day delivery, evri have lost it, I’ve had to cancel a holiday at my expense and now can’t get to work because my bike is unridable, chain reaction staff don’t care, told me to wait and cut the chat off. Promised a call back Friday never got one. Usually good service, but I’ve lost almost £500 of my own money now and chain reaction couldn’t care less. Avoid like the playful if you are relying on them.

Edit:
Review updated from 1 star after resolution from CRC refunding cost of repair. Still disappointed by the effort needed to reach resolution, and the time taken to receive refund, however I'm please it is now sorted and appreciate the eventual customer service.

Bought a new bike from them, and it arrived with the derailleur hanger bent, gears not indexed properly and the brakes needing bled. This is not the first time I've bought a bike from them that's not been set up properly, but previous times they have offered to refund the cost of getting a bike shop to complete their work.

Customer service has now gone out the window, they would only offer for me to return the bike for a refund. The bike was now sold out so no replacement available. Pretty nuclear solution to some basic setup issues.

So I had to suck up the additional cost of £50 for my local bike shop to do the job their technicians should have done in the first place.

It would probably have been cheaper for them to just pay for this repair than to have to deal with returning and then reselling bike.

Says on the website that no customs fees and VAT are going to be paid at delivery. Delivery service now asking for another 35 euros for VAT and fees. Delivery 3 weeks delayed as well. No thanks, not again.

Edit: a few weeks earlier I received a delivery from CRC just fine with no additional cost s, probably unlucky this time. For clarification - I'm based in Norway, website says no additional fees, and VAT included in the price. Customer support confirmed that before my first order.

Have been in contact with customer support regarding the second delivery, situation not solved and probably won't be solved until the package will be returned automatically. I just hope it's no hassle to get my money back.

With a delivery system based on "maybe you have to pay VAT and fees" that's the last time ordering from CRC.

Edit 2: Delivery has been returned but complete silence from CRC now, even so I reached out several times. No refund done. This is really the worst customer service I have experienced in awhile.

I made an order on 1st November with next day delivery. It was shipped with Evri that indicated that the package will be delivered on 5th November... On 6th November I contacted CRC and on 7th November I was informed that they will check with Evri why my package is missing and this will take 4 working days. 10 days later I have not heard from CRC despite contacting them twice.

Beware. It seems that administration might be affecting them. Please remember to use your credit card... I hope that I will get my money back at some point.

I had a piece missing from a groupset I had ordered.
No quibbles, no stress, a new one arrived in the post the following day. Incredible service. Surprised me a little if I’m honest.
Defo going to metro shopping here.

Similar story to another review on here. Ordered a bike on the 10th of October with delivery stated to be on or before the 19th, that then went to the 23rd which I was reassured of by emails from the courier service saying the bike would be delivered that day. Specifically made sure to be in the house all day but nothing showed up, no calls, emails, nothing. Check back on the delivery status the next day and it just says ‘delivery date pending’ as has done now for weeks. Repeated forms to their customer service get ignored, I get a response eventually and someone raises an investigation with the warehouse, I get a generic email a few days later saying there is trouble with the courier. A couple of weeks go by and still no updates, and now at this point it’s been over a month since the order was placed, further forms I submit to customer service are now just being completed ignored, I am now asking for a full refund. Managed to get through to someone on the live chat who has ‘escalated the warehouse investigation’ and to wait 3 more working days, that time has now also passed and I’ve had no info. You have over €5k of my money and no one seems to care at all, it doesn’t feel like I’m ever going to see that bike or the money.

An awesome range of products at competitive prices and fast delivery, the best online cycle shop by miles.

first off price was reduced by 60% which is incredible value for money, i needed to contact twice both times using live webchat i spoke with an agent within seconds and both queries were resolved, excellent customer experience.

By far the best bike company out there for delivery and price. I use these regularly.

Quick delivery quality items use regular with no problem

Ordered bike - price dropped a lot (£65) over night. After a bit of back and forth on the live chat (Scott) was able to refund £20 and a gesture (to be fair they did not have to refund anything, so I was happy with this and avoided me wanting to return and reorded for the full difference).

No free returns anymore, a big minus