Chain Reaction Reviews 

Easy enough to place an order but about a day later I wanted to add to it & the order wasn’t processed yet.
No way to contact & going through the contact page gave dead ends, it’s obvious they don’t want to be contacted.

Bring back the old Chain Reaction!!!

Offer is good and interesting.

Great delay on delivery, which obliged me stay home for 4 days, given it was supposed to arrive 08-09-2025 and only now (11-09-2025) it arrived.

Made a mistake on my delivery address, impossible to change it even a couple of minutes after finalizing my order. Opened a ticket which isn't treated yet, but the parcel is already on its way... with an incorrect address.

Never shipped the handlebars after ordering on 8 August. Writing as of 29 August.

Great value for money offerings; prompt shipment and delivery.

Screw this place - whoever took over is a piece of $HIT. They carry a brand (DHB) I'm fond of and haven't been able to find elsewhere, so unfortunately I came back. Zero updates on shipping *after* requesting additional payment for delivery. Allegedly shipped August 2nd and I've heard nothing since. They make it seemingly impossible to contact customer service with a non-functional "contact us" system. Over the last 10 years I bought a lot from here, but would suggest anyone stay FAR AWAY.

I am still waiting for my bike that I ordered on 26 th July, that was for a biking holiday that I start tomorrow 16th august still nothing ,apparently the bike went missing so you amended my order and sent another that I still have not received i know have to try and borrow a bike for my biking holiday ,so not very some one said they would phone last week if I didn't receive it , I ddnt get it and no phone call nothing.

I ordered a pair of shoes for £65 and received the wrong shoes in the correct shoe box, worth £41. At first, multiple members of the customer care team insisted I had received the right item, eventually I got to a team member that finally noticed it was wrong. After all of this I got passed to another team member and they again said it was the correct item! So, I had to go round in the same circle again.

The process was slow, frustrating, and I was constantly passed around the team. The customer care team came across as obnoxious and unwilling to take responsibility for their mistake. By the time they acknowledged the issue, the correct shoes were out of stock. I needed a pair of mtb shoes so I wasn't going to send the incorrect item back.

I was then told I could either return the wrong item at my own expense (to be reimbursed later) or keep it for a £13 refund — still leaving me £11 out of pocket. Despite explaining this was unfair, they refused to offer anything more reasonable.

I won’t be ordering from them again, and I’d warn others to be cautious — their after-sales support is dismissive, inconsistent, and inflexible.

Impossible to contact the customer service by email or on the website to change a mistake in my order and now my package is on his way.

Good website with wide range of products and offers. Paid for next day delivery which was achieved by Evri.

Item sent is the wrong size. Ordered shoes that said they were size 5 but they were 4.5 and are too small. No way to contact customer service and very poor instructions on how to return items. I won’t be using you again.

I bought a bike from CR- there were a couple of issues which should have been checked before despatch to me.Both of the rotors on the front and back brakes were bent to the point of touching the pads. During rotation of the wheels, a noise could clearly be heard. The front derailleur mechanism was also poorly adjusted on both limits.I got my bike technician to fix these faults and emailed CR informing them. I thought a gesture could have been made e.g. a credit note to spend on accessories etc. no gesture was made and their customer service was awful just apologies then emails asking me to rate their customer service! No PDI took place on my bike which I think is very poor.

I am a long-time customer of Chain Reaction. The prices are fair, the service is good, and the selection is large.

We have previously bought many DHB clothing items from you. Their sizing has been good. On this occasion the "DHB" jersey, sold as DHB but branded "LOG", was vastly undersized. It is useless. The sale was misleading. And you expect us to pay for the postage to return it.

Very disappointed with some of my recent purchases. The gloves ordered turned out to be women’s and therefore too small. No mention of this on the website. A CRC error that I had to pay for to send back. No response from customer service when emailed. Looks like the days of CRC being the go to online bike store have gone. I will be very reluctant or desperate to buy from there again, plenty of much better sites now out there…

Tell Nialls he should get a promotion for this one. Interest is through the roof! Haha. Good deals, nice site. Please fix the State selector, we're getting a little nibble from someone who cares.

CRC still maintained the same customer service standards as before but takes a bit longer to response only.. All good