Chain Reaction Reviews 

Fantastic Service and Prompt Response.

I was send the wrong colour shoes and when I wrote in to query this, I was helped immediately.

A free return label was sent to send the shoes back and as soon as I let them know I had posted them, a new order was created with the correct item.

Jake helped me and was fantastic. Thank you.

Responsive customer service - courier managed to lose my order and delivered to me an empty envelope! Customer services at CRC responded within 24 hours and replaced the item with minimal fuss

I have a gift card to use from CRC. However, it came with no pin and website requires a pin. There is no email address, contact form or phone number on the website. Lets see if someone replies here, otherwise I will need to get a credit card chargeback.

I have made an order on the 48hr express delivery, and it hasn't even processed after 2 days when the latest that it should have arrived today the are şħ1t

Costumer Service doesn't exist at all. No phone number no email address. Noting. I am waiting for my refund for months. It was my last shopping there.

Customer Services non existent.
Never again!

Used to be a really good cycle store. now it sells junk from sports direct. no more decent brands like hope etc, just reebok/ adidas run of the mill junk. back to merlin and the other decent cycle stores for me

Great selection of products, fast efficient delivery.

I had purchased the products according to the recommended size and it fits on me very well and very comfortable.

Great range of quality products at reasonable prices. Decent quality products at a more than fair price.
Loves it. It’s a good fit true to size. Arrived very quickly.

The quality of all of the stuff and especially the customer services has become absolutely appalling since Fraser group took over. All they do is quote legal stuff at you and avoid doing absolutely anything because they are a money maker and they don't care about the customer.

For those who don't know, Chainreaction Cycles, Wiggle & Evans Cycles are all a front for The Fraser Group so you'll get the same service there too. You have been warned

Terrible experience! Bought a bike from them, which they obviously didnt have any intention of selling, they were looking into why, before unexpectedly they cancelled my order! Definitely a scam!

I will never buy anything from The Fraser Group again after this. Hopeless customer service, incompetent delivery company (Evri), 3 weeks and still haven't recieved the goods I've paid for.

For those who don't know, Chainreaction Cycles, Wiggle & Evans Cycles are all a front for The Fraser Group so you'll get the same service there too. You have been warned.

If I could give 0 stars I would. Shocking customer service. How they’ve dealt with existing customers prior to the take over is simply disgraceful.

Poor customer service, actually No customer service at all.. if you have any issues with your order or account all you have is a useless and frustrating chatbot.

I love this site. Great company to work with.

Super fast delivery, a genuine item of top quality priced reasonably.

Ordered a pair of Giro shoes online. On arrival they were missing the sole inserts. CR's customer services initial reaction was ta request o send them a picture of the missing part. Eh? Then they said as they did not say the shoes would have sole inserts they couldn't help. I could return the shoes at my own expense for a refund but that was it. Suspect these shoes had been returned already as there was only rudimentary packing.

Wont use again.

0 if I could. We purchased cycling shoes from chain Reaction that we returned because they did not fit, in March this year. It took their courier a month to get them back to chain reaction (not our problem). No refund to date and no way at all to contact chain reaction. Their contact details take you in circles, with useless info- bit no contact no or email. Found a support email, but got a blocked message. We will not let this go, but warning DO NOT BUY FROM THEM!!

The new chain reaction cycles is definitely not the same as the previous. The new ownership and the new site are a total scam. I placed an order for two items both in stock. 1 day later 1 item was cancelled due to being out of stock but when I checked it was still in stock they just increased the price. Then in live chat the robot said my order number was wrong. Your also not allowed to cancel orders but they can? Hmm OK. STAY AWAY from this company its not the same as before. They will scam you!!!!!

Been ordering from these guys for years BUT since the were bought out they are HORRIBLE !
They sent my order with to separate packages so I payed UPS brokerage fees twice !
IMPOSSIBLE to get in touch with them by e-mail and and their messenger replies take forever ! I had to explain my situation to 4-5 different agents all of them had no idea what they were saying!!!
Oh and return shipping from Canada with tracking was $75 so be 100% sure before you order .
QUESTION OF TIME BEFORE SITE CLOSES DOWN for sure !!!!!