Chain Reaction Reviews 

Made a purchase hoping the items would arrive before Christmas day... (I thought I was too late in ordering)!!!
The items arrived well ahead of the day.
Was phoned by the Niece's Chrissy Day and they were rapt with the Socks I had bought...

Parcel went missing despite emailing the company multiple times, I have still to receive a response
Very Poor customer service

I am disappointed with the Orro bike I have received from Chain Reaction Cycles. I ordered the Orro Terra Ti 105 Di2 G23AR and is has arrived very different to specifications. I have contacted CRC and they say these were supplier substitutions on behalf of Orro however I have since confirmed that this is not true. Differences were:

- Fulcrum rapid red 900 wheels instead of Token G23AR wheels (1950g vs 1506g; RRP £209 vs £645). This is a massive difference to the spec of the bike. 
- FSA stem and handlebars instead of higher quality Deda. The Deda alternatives are all in stock on CRC. 
- Different tyre make, width and colour (tan) 
- cassette 34 not 36 is disappointing 

In total it’s about 502g difference to the listed specs and £543 less value in components. This was a significant deviation from the listed specs and I assume has just been a build error. I bought a G23AR bike and it has not come as advertised.

It turns out the bike supplied was the 2023 model and not the listed 2024 built spec. Orro confirmed that CRC do not have any 2023 models and the listing on the site is false.

Bikes often have minor niggles when new, however Chain reaction wanted me to send the whole bike back for a £20 fix. They will send you a box, but not packing materials and will make you liable for any damage in transit. (couriers are risky at the best of times) I ended up getting bike fixed in local shop which saved them time and cash, they would not even provide a voucher to cover my costs.

My go to store for parts/clothes. By far the best online store for cycling.

Item ordered at discounted price.

Evri delivery services very poor, item delivered to my work address at 9.15pm ( after hours)… left outside all night and item no longer there.

CRC… information provided to confirm item not delivered as requested, NO response to emails.

Original order placed 1st December.

Very poor.

It’s all well and good selling items with a massive saving , however if there not delivered ..

Website stated order before 15th December for christmas delivery, ordered bike on 10th December after a couple of emails was told due to delivery's going out at a busy time order wouldn't be in time for christmas but no date for delivery given, order still on processing no change since order on 10th C23000386700, how many other people still waiting for Xmas deliveries????

What an amazing online shop for any bicycle fan. I think it is well known all over the world.
There are tons of different brands and manufacturers that produce high quality clothing and accessories for biking. And you can get them for more than half the price at the discount.
I remember buying a Race Face Ride crankset for less than $100 which is almost free!
Anyways if you are a true bicycle lover then you will find a lot of interesting stuff there.

Orderd my bike 11th December come 22nd December right before Christmas. Come extra packed can’t fault them fantastic service thank you

Bike fell out of delivery chain after being dispatched 3-4 weeks late (then getting lost at warehouse) & chain reaction no help - just told me to call the Parcelforce depot myself (which is basically impossible)

Issue here products they are selling used for illustration on there website cannot be guaranteed what ur receiving I purchased set of zeb forks on website pictures state with lock off and grey decals when arriving decals where red and no fork off contact crc agent words pictures used not always correct and can not guarantee what your receive never I use these again

don't buy vitus e-sommet vrs . I have the previous version 2022 and I'm not satisfied. my bike pulls to the left, riding without holding the handlebar is extreme, even impossible. the bike was checked by vitus service, from the report I learned that the bike is straight within their tolerance range. Worst £4000 spent in my life. I do not recommend the VITUS brand. CRC helpful, although I expected a bit more, for example (straight frame). Is there a 5-year warranty on the frame only when it breaks?

Avoid ordering, they are in controlled administration, therefore one step away from bankruptcy and for any problems with the order you will not have refunds, returns or anything else. They make you wait 3 weeks for the refund which then never arrives. Dishonest

I’m not a person to complain or write reviews, but I had to this time. I bought a Cube Attain Road Race bike from Chain Reaction. It was 2 weeks late in getting delivered to my address (UK). When the bike finally arrived I was over the moon - it looked great and I was so excited. I took the bike out for a first spin the following morning, but within 2 pedal strokes the back wheel made a horrible noise. I fell off the bike into busy traffic and injured my knee and lower back, also endangering my life. I got back up, the rear wheel was not moving and was jammed. I stood at the side of the road inspecting the bike and found spokes were clearly broken and bent. I was confused, so I carried the bike to a local bike shop (took 30 mins to get there, carrying this bike - whilst injured). I spoke to the bike specialist in this local bike shop and they advised me the rear derailleur was not fitted correctly and went into the wheel and snapped the spokes. It is now needing replaced and the spokes also need replaced. I have been quoted £156 to get this fixed. Not what you expect to happen after buying a new bike that’s £1200…

The checklist from Chain Reaction states the derailleur was checked by the bike builder team - but it was clearly not.

I have lost confidence in this company, and although I have bought bike accessories before from them I would not buy a bike from them again. I am still without a bike and injured and now also have a bill to repair a brand new bike. A shocking experience! Do not use this company as they can’t be trusted!

Bike ref - C23000362899

Parcel went missing crc and myself contacted the courier company, I received an email the next day stating my parcel was damaged in transit...
Been waiting nearly a week to hear from crc about a replacement, I've contacted them regularly but I always get told they need more time ...it was always my first go to mail order but my last 4 orders have been messed up...wouldn't use them anymore

Bought a new bike with CRC back on the 20th November and still haven't received it. On their website it said delivery by the 8th December using Arrow XL carrier. On the 8th December I received emails from BJS home delivery about my bike delivery with another week added. Due to sickness I was told and hour before the eta that it's now delayed further. Absolute joke!

Buyer beware. Could be zero stars
Worst service imaginable. Looks like it's a russian roulette - you either get your order and it's okay, or it turns into a nightmare. Wanna play it and try your luck? Go ahead.
I assume, most parcels reach the recipients which allows them to maintain a decent 4.4 ranking here.

Order #1 (C23000319558): arrived much earlier than expected, so I couldn't obtain it as I was away. No problem, this happens. Parcel is in RTS status since Nov 16 (a month!). No responses to email regarding the refund; customer support providing scripted responses via chat (lucky I managed to get through as it is barely working during the working hours). The support team then advising to wait 1 more week (which presumably will turn in 1 more week as soon as the first notice period runs out).
Takeaway: scammed off ~EUR90.

Order #2 (C23000380564): no actual tracking whatsoever (the tracking number does not exist), the ETA does not correspond the reality. Сrew members assure that the tracking will eventually start working when the parcel gets scanned at some point, but surprise-surpise - it does not.
Takeaway: scammed off ~EUR82.

Never again. It's a shame companies like this still exist in 2023. It won't be long though. No surprise the company is facing insolvency.

Returned items from my order via the chain reaction recommended courier (Evri) on the crc returns portal, having to pay for the return label myself. A few days later I got notification from Evri that my return had been received by the retailer. Weeks passed and no sign of a refund, so I contacted customer services on 17th Nov via chat and was told I would have my refund within 5 days. I waited until 28th Nov and still no sign of refund so contacted customer services via chat AGAIN. This time I was told my return had never been received and that I would need to provide proof of postage (the Evri confirmation email was not enough, they needed the receipt from the post office). I provided this the same day, and despite several email attempts my issue has still not been resolved and I still have no refund. It's been six weeks since I returned my order. Last I was told was that "the courier is investigating and no refund can be issued until they get a response". It seems to be automated replies telling me it's been escalated each time. Having been a loyal customer over the years for all my kit, it's frustrating to see the poor service. Next step is to contact my bank for refund.

hi all,
I would like to warn you not to shop in this place.
After over 10 years of being a customer I have been treated in the worst possible way - my money has been stolen!
I have returned some Items to them 2 months ago.
This has been delivered to their warehouse over 5 weeks ago.
Please check return tracking numbers: R52200011951 & R52200011950 for orders C23000215999 and C23000230827.
Since then, there was no contact or refund from CRC.
I have contacted CRC multiple times, in the past 2-3 weeks, both through email and chat and no resolution has been offered. One email just said "Im sorry its taking so long". Nothing else and when I replied back to it there was no follow up.

This along with the inconsistency of other agents led me to believe this company is now BANKRUPT.

Do not shop there as if anything goes wrong - you need to return something or claim a warranty - I have a feeling you will be left in the same situation.
Without the money or the product.
If they would at least be honest with us and admitted there is no money left for the refunds (I asked before sending it back to be told there will be no problem) I would have just kept the unwanted / unsuitable items and try to sell them on ebay to recover some of this loss. Instead, I am left with no product and with hundrets of euros in debt on my Credit Card which I have to pay interest for..
It is so disappointing after over a decade of being a loyal customer...

The cherry on top of the cake is bots on chats and emails instead of real people just using the same templates as replies and not resolving anything...

Do not shop here people, worst customer service ever I returned by item 18 days ago asked customer support around 10 days in where is my refund they said they have received the item and I will get a refund. Sone time passes and I contacted again now they tell me the tracking on evri has not updated and they will have to investigate this they said that I will receive a email soon more time passes still no help. IT HAS TAKEN 18 days and I have been lied to by customer support and there uneducated employees that don’t even know how to correctly check tracking. Still no refund I feel as I have been scammed by this company.