Excellent shopping experience. My new Confessions 2 Vinyl record just arrived intact... as if Madonna packed and posted the item herself...she is a perfectionist. Many thanks to Chalkys' Team. Keep do... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have bought from Chalkys many times as they have great prices, a vast catalogue of items and excellent service. Excellent communication and updates, fast shipping and well packaged items make them a g... See more
Company replied
Love that there's free delivery on all UK orders. Pre-order new releases and shipped to arrive on day of release (in this case, Madonna's Confessions II CD). Competitive prices too. Also love not havi... See more
Company replied
My Cd arrived on time and was really well packaged. I discovered Chalky's firstly through their ebay shop,but then found their website which I now use as well. Their website has a smart retro look and... See more
Company replied
Company details
- #48 of 60 best companies in Music shop
- #3 of 4 best companies in DVD Shop
- #146 of 180 best companies in Hobby shop
- #20 of 26 best companies in Record Shop
Written by the company
We sell a range of media products, from top albums through to new release movies and TV shows, all direct to your door at the best prices possible. We also have an extended back catalogue so check us out, we're bound to have what you're looking for!
Contact info
United Kingdom
- help@chalkys.com
- www.chalkys.com
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top service.
My CD's arrived safely packaged and on time, great price also, would absolutely recommend Chalkys!
24 June 2026
Reply from Chalkys
Hi Chris,
Thank you very much for your fantastic review! We are pleased to hear that your CDs arrived safely and on time.
We sincerely appreciate your recommendation and are pleased that you had such a positive experience with Chalkys.
Kind regards,
Rachael
Assistant Customer Service Manager
First time using Chalkys good price…
First time using Chalkys good price prompt delivery
Will certainly use again
24 June 2026
Reply from Chalkys
Hi David,
Thank you for your fantastic review! We are pleased to hear that your first experience with Chalky's was a positive one, and that you found our prices good and delivery prompt. We truly appreciate your business and look forward to serving you again!
Kind regards
Rachael
Assistant Customer Service Manager
Reply from Chalkys
Hello,
Thank you for your excellent review! We really value your feedback!
Kind regards
Rachael
Assistant Customer Service Manager
Excellent service
Excellent service - speedy delivery, every item in pristine condition and great communication. I've bought from Chalky's before via another site and had the same level of service then so I was delighted to find I could order from them directly. A great selection of products, reasonably priced, I'll definitely be back.
24 June 2026
Reply from Chalkys
Hello,
Thank you so much for your incredibly kind and detailed review!
We truly appreciate your recognition of our product selection and pricing, and we are very much looking forward to you shopping with us again!
Kind regards
Rachael
Assistant Customer Service Manager
great communication great service
24 June 2026
Reply from Chalkys
Hi John,
Thank you so much for your wonderful review! We are really happy to hear you had a great experience with our communication and service. We appreciate your feedback!
Kind regards
Rachael
Assistant Customer Service Manager
Speedy CD
Website ready to order from and cd was cheaper than Amazon! Prefer to use independent shops. CD arrived in 2 days by Royal Mail.
24 June 2026
Reply from Chalkys
Hi Angela,
Thank you for your fantastic review! We truly appreciate your support for independent shops and are delighted that your CD arrived promptly via Royal Mail. Thank you for choosing us.
Kind regards,
Rachael
Assistant Customer Service Manager
I did not received what I asked and I…
I did not received what I asked and I paid for it.
Shaneful!
4 February 2026
Reply from Chalkys
Hello,
We are very sorry to hear that you did not receive what you ordered and paid for. We always aim to resolve any issues with missing orders promptly. However, as this particular order was from January and we were not informed until now, we are unfortunately unable to assist with a refund or replacement at this time. Please accept our sincere apologies.
Kind regards
Rachael
Assistant Customer Service Manager
Lack of response following wrong product
It's difficult to know how many stars to rate as I certainly don't want to be unfair. I ordered a book and paid more for a specific cover, this is due to it being a replacement for a book I'd borrowed and accidentally damaged. I emailed customer service and received a response within a few days, asking for a picture of the cover and the bar code - I supplied both. This was weeks ago now, and all attempted contact has been ignored. I explained the reasons for wanting that particular cover. 1, that I'd paid more for it and 2, because I was replacing a book I'd borrowed and accidentally damaged from a friend.
I'm unsure if 1 star is fair, but when considering that I haven't received the product I ordered and I haven't had any further communication despite multiple attempts, it felt appropriate.
Despite the item not being correct, it arrived in perfect condition.
22 June 2026
Unprompted review
Reply from Chalkys
Hi Chloe,
We are very sorry to hear about the issue with your recent order and the difficulty you have experienced with our customer service. This is certainly not the experience we want our customers to have. Please contact us directly at help@chalkys.com with your order number so we can investigate this immediately and resolve it for you.
Kind regard
Rachael
Assistant Customer Service Manager
After receiving the wrong cd I sent …
After receiving the wrong cd I sent a number of emails which I stated due to my disability I could not return cd.
All customers service emails responded the next morning
Ryan agreed a royal mail collection to my door on Saturday 20 of June and correct cd arrived 22 of June. Thank you
22 June 2026
Unprompted review
Reply from Chalkys
Hi Michael,
We are pleased to hear that we successfully resolved the issue with your CD order and that the correct item has now arrived. We understand that returning items can sometimes be challenging, and we are glad to have arranged a collection for you in this case. Thank you for your patience and for sharing your positive experience.
Kind regards,
Rachael
Assistant Customer Service Manager
Reply from Chalkys
Hi Heath,
Thank you for your review. We are really sorry to hear that the case arrived broken, even though we are glad the disk itself was okay! We have also been in touch with you via email regarding this issue to make sure everything is sorted out to your satisfaction. We appreciate you letting us know and your understanding.
Kind regards
Rachael
Assistant Customer Service Manager
Helpful customer service
International shipping lost the package. Customer service provided a replacement order quickly and without hassle.
10 March 2026
Unprompted review
Reply from Chalkys
Hi Miro,
Thank you so much for taking the time to leave such a wonderful review! We are really glad to hear that even when there was an issue with your international package, our customer service team was able to resolve it quickly and without any hassle for you. We appreciate your feedback and your business!
Kind regards
Rachael
Assistant Customer Service Manager
Reply from Chalkys
Hi Linda,
Thank you so much for your kind words! We are really happy to hear you had such a good experience with our service.
Kind regards
Rachael
Assistant Customer Service Manager
Reply from Chalkys
Hi Brian,
Thank you so much for your amazing review! We are thrilled to hear you ordered with confidence and were happy with our quick delivery. We really appreciate your kind words and look forward to serving you again soon!
Kind regards
Rachael
Assistant Customer Service Manager
Dissatisfied
Dissatisfied, bought Season 16 NCIS DVD and it wouldn't even play on DVD player. Only got message playback prohibited area limitations
6 June 2026
Reply from Chalkys
Hi Tammy,
We are really sorry to hear you had trouble with your NCIS Season 16 DVD. That's certainly frustrating, and we understand your disappointment. We have reached out to you directly via email to address this issue and find a resolution.
Kind regards
Rachael
Assistant Customer Service Manager
Very pleased with purchase
Very pleased with purchase, Great offer on two CD's, they were cheaper here than anywhere else, Arrived safely and well packaged. Will definitely buy from again.
27 May 2026
Reply from Chalkys
Hi Steven,
Thank you for your wonderful review! We are delighted to hear that you found an excellent deal on your CDs and that they arrived safely and well packaged. We truly appreciate your business and look forward to serving you again!
Kind regards,
Rachael
Assistant Customer Service Manager
Reply from Chalkys
Hi Kelly,
Thank you so much for your kind words! We are thrilled to hear you had such a positive experience. Your feedback means a lot to us!
Kind regards
Rachael
Assistant Customer Service Manager
A fantastic service and always delivers…
A fantastic service and always delivers promptly. Thanks
27 May 2026
Reply from Chalkys
Hi Graham,
Thank you for the fantastic feedback! We are really happy to hear you appreciate our service and prompt delivery.
Kind regards
Rachael
Assistant Customer Service Manager
Considering you are so far away I was…
Considering you are so far away I was pleasantly surprised by the efficiency. Thank you Chalkys.
27 May 2026
Reply from Chalkys
Hello,
Thank you very much for your kind words! We truly appreciate your business.
Kind regards,
Rachael
Assistant Customer Service Manager
Ist Order
Have recently started using Chalky's and my first order was very good value, delivered on time in well wrapped protective packaging.
27 May 2026
Reply from Chalkys
Hi Brian,
We are thrilled to hear that you had a fantastic first experience. It is wonderful to know that you found great value in your order and that it arrived punctually in protective packaging. Thank you for sharing your feedback!
Kind regards
Rachael
Assistant Customer Service Manager
Competitive prices and fast dispatch A++
27 May 2026
Reply from Chalkys
Hi Roderick,
Thank you so much for your fantastic review! We are really happy to hear you appreciate our competitive prices and fast dispatch. Your feedback means a lot!
Kind regards
Rachael
Assistant Customer Service Manager
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