Does it job pretty well as long as you set it up correctly. Unfortunately with Shopify Payments you can’t set up Amex alerts due you not having your own MID, but that’s not Chargeblast’s fault. Over... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We’ve been working with Chargeblast for a while now, and honestly, they’ve been a solid partner for anything related to chargebacks and payment ops. What stood out for us is how well everythin... See more
Company replied
Overall, I have been happy with my experience with Chargeblast. There customer service is amazing and they can take care of most issues within a few hours. I talked with Maria and she was really respo... See more
Company replied
I have been working with chargeblast for a long time now and love them. I have been working with one of Chargeblast's employees for a few months now, Andrea and she has been the absolute best. Always... See more
Company replied
Company details
Written by the company
Chargeblast, an official partner of Stripe and Shopify, helps merchant clients reduce chargeback rates to 0% with pre-dispute alerts. Our clients receive alerts as soon as a customer opens a chargeback case and are able to refund the customer before the chargeback is officially recorded by the client's payment processor. We differentiate ourselves from other chargeback alert providers through tech enablement and white-glove client services, which saves our clients hours of time a week and provides them ease of mind. We also provide representment services, automated chargeback refund services, and an ecosystem of partners that can help you optimize your business to drive faster revenue growth and larger margins.
5 Free Alerts!
Block 5 chargebacks for FREE
Sign-up today and message our live-chat with code "TRUST" and we will block your first 5 chargebacks from your processing account for FREE. This is a limited time offer, so sign-up today at https://app.chargeblast.com/auth/registration
Contact info
500 7th Ave, Floor 8, 10018, New York, United States
- 518-759-5543
- support@chargeblast.com
- www.chargeblast.com
4.7
Excellent
147 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chargeblast is the real deal
Chargeblast is the real deal! If you having chargeback issues, this is the solution.
25 June 2024
Reply from Chargeblast
Really appreciate that—glad to hear Chargeblast has been helping you out. Thanks for the support!
I can't recommend Chargeblast enough
I can't recommend Chargeblast enough. It's reduce our chargebacks and given us peace of mind with stripe. The alerts are super helpful and have saved us from a lot of potential issues.
24 June 2024
Reply from Chargeblast
Really appreciate this—glad to hear Chargeblast has helped reduce your chargebacks and made things easier with Stripe. Great to know the alerts have been useful too. Thanks for the recommendation!
Chargeblast is a total gamechanger
Chargeblast is a total gamechanger! We were drowning in chargebacks, now rate is almost zero.
24 June 2024
Reply from Chargeblast
Really glad to hear that—thanks for sharing! Great to know Chargeblast has made such a big difference for you and helped bring your chargeback rate down. We appreciate the support!
Chargeblast has been a lifesaver
Chargeblast has been a lifesaver for us to reliably keep our dispute rate below 0.3%. Their support has been extremely helpful for dealing with specific issues with our integration. They even released a brand new feature (adding dispute customers to our Stripe blocklist) within a day of me asking for it!
12 June 2024
Reply from Chargeblast
Really appreciate you sharing this—great to hear Chargeblast has helped keep your dispute rate under control and that the team was able to support your integration needs quickly. We’re glad the new feature has been useful too. Thanks for being with us!
Reply from Chargeblast
We’ve reviewed this feedback with the customer and addressed their concerns directly. While results can vary depending on transaction patterns and issuer behavior, we’re continuing to improve coverage and detection to reduce missed cases as much as possible.
Killer support team
Rowie and Jaycell are top-tier. I've never seen a customer support team go this deep technically. Give them a raise!
12 May 2024
Reply from Chargeblast
Really appreciate this—glad Rowie and Jaycell were able to support you at that level. We’ll definitely pass this along to them. Thanks for the kind words!
GOATED service
I'm in the high-risk space (nutra) and tried out 3 different alerts softwares. Chargeblast DEFINITELY the best. Recommended to all my friends in the space!
15 May 2024
Reply from Chargeblast
Really appreciate this—glad Chargeblast has been the best fit for your setup, especially in a tough space. Thanks a lot for the recommendation and support!
Wowowow
My account was on VDMP so I thought I was screwed but ChargeBlast got me off. Thank you for saving my business!
20 May 2024
Reply from Chargeblast
Really glad we could help get things back on track for you—that’s exactly why we do this. Thanks for trusting Chargeblast!
Chargeblast helped us a lot in reducing Stripe dispute rate!
Chargeblast reduced our Stripe dispute rate and saved us a lot of stress that comes with a rising dispute rate on stripe.
If you are reading this, you already know that Stripe's threshold regarding the dispute rate is really low and they will start withholding 20-30 or even 50% of payout for up to 180 days.
If your business is running on slim margins, this will kill your cashflow and then your business.
Chargeblast helped us a lot. Recommended for anyone looking to reduce their dispute rate on Stripe!
11 March 2024
Reply from Chargeblast
Really appreciate you sharing this—glad to hear Chargeblast has helped reduce your Stripe dispute rate and take some pressure off your cash flow. Thanks for the recommendation and support!
Was helpful in avoiding disputes.
24 May 2024
Unprompted review
Reply from Chargeblast
Glad to hear that—thanks for sharing! Happy Chargeblast was able to help you avoid disputes.
Excellent must-have service for any…
Excellent must-have service for any merchant. Invaluable
22 May 2024
Reply from Chargeblast
Really appreciate that—thanks! Glad to hear Chargeblast has been valuable for your business.
This tool has greatly helped us reduce…
This tool has greatly helped us reduce the rate of disputes. We highly recommend it!
1 May 2024
Unprompted review
Reply from Chargeblast
Thanks for the kind words! Really glad to hear Chargeblast has helped reduce your dispute rate. We appreciate the recommendation!
Invaluable
Invaluable - so much better than Midigator was. Wouldn’t be without these guys.
21 May 2024
Reply from Chargeblast
Really appreciate that—glad to hear Chargeblast has made such a difference for you. Thanks for the support!
Service Exactly as promised
Service Exactly as promised! + Best support in the game.
20 May 2024
Unprompted review
Reply from Chargeblast
Thanks for the great feedback! Really glad to hear Chargeblast is delivering as expected and that our support team’s been helpful. We appreciate it!
Outstanding customer support
Chargeblast has a quick and easy enrollment process that makes getting started a breeze. Their web platform is user-friendly and efficient, making it simple to navigate and manage. What truly stands out is their customer support – always responsive, helpful, and ready to assist with any queries. I highly recommend Chargeblast to anyone!
17 May 2024
Unprompted review
Reply from Chargeblast
Thanks so much for the thoughtful review! Glad to hear onboarding was smooth and the platform’s been easy to use. We’re also happy our support team’s been helpful when you needed them. Really appreciate the recommendation!
Great service, really works
Great service, really works. Helpdesk are always very responsive and straightforward when you need them. Recommended!
17 May 2024
Unprompted review
Reply from Chargeblast
Thanks for the great feedback! Glad to hear Chargeblast is working well for you and that our support team has been helpful when needed. We appreciate the recommendation!
Great Team & Support
Saved us from dealing with hundreds of chargebacks. The support team is great & responsive as well.
Their co-founder Steven is extremely knowledgeable about the entire industry, and was able to guide us through a stripe issue at 1AM - this level of support is something I've never seen before. Big thanks to Qi for connecting us to the right people.
15 May 2024
Unprompted review
Reply from Chargeblast
Really appreciate you sharing this—glad to hear we were able to help get those chargebacks under control. I’ll make sure the team sees your shoutout, especially Steven and Qi. Always here whenever you need us, even at odd hours.
I like it pretty easy would be better…
I like Chargeblast! Easy to use! Serves our purposes
16 May 2024
Unprompted review
Reply from Chargeblast
Thanks for the feedback! Glad to hear Chargeblast is easy to use and doing what you need it to. We appreciate you being with us!
Good experience with the team and nice…
Good experience with the team and nice product !
16 May 2024
Unprompted review
Reply from Chargeblast
Thanks for the kind words! Glad you’ve had a good experience with the team and are enjoying the product. We appreciate it!
So far so good!
So far so good.
Has helped me avoid 3 chargebacks which is truly important to us, as otherwise, we get problems with different platforms that we use.
Support is very responsive and helpful too.
Live chat is constantly there, which is awesome.
Great company offering a great service!
14 May 2024
Unprompted review
Reply from Chargeblast
Thanks for sharing this—really glad Chargeblast has helped you avoid chargebacks and keep things running smoothly across your platforms. Great to hear the support and live chat have been helpful too. We appreciate your trust!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.