Be Warned. My son ordered from this company but the item never arrived. He had sent about 20 emails but no response. This company still shows as active on the Government's website with the Director... See more
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See what reviewers are saying
Paid a deposit on an anime figure as a pre order. Still waiting on item. Seen item available elsewhere and tried on numerous attempts to get a projected delivery date with no response. Then tried as... See more
After my initial review of their abysmal service I've since received the product. And this is how.. Following the review, I was asked to answer a couple more questions about my order to verify... See more
I've ordered from charming sushi four separate times. Out of the four times three arrived perfectly and on time but on the most recent occasion my order was dispatched but never turned up. They don't... See more
Company details
Information provided by various external sources
CharmingSushi is your UK store for all Japanese anime, gaming, comic and pop culture products! Pick up your first Nendoroid, expand your collection of anime merchandise, or slide in a pre-order for one of our deluxe scale figurines. We ship from the UK...
Contact info
Canterbury, United Kingdom
- www.charmingsushi.co.uk
1.6
Bad
352 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very fast shipping!
Very fast shipping!! Excellent packaging and all around positive experience! will definitely be back
20 March 2021
Unprompted review
Fast delivery very cool
18 March 2021
Highly recommend
Extremely fast shipping! Arrived well packed. Definitely recommend and will buy from again
15 March 2021
Quick and friendly
I was thrilled with how quickly and well packaged my order arrived, even with a little personalised thank you card which was a lovely touch.
14 March 2021
Beware - awful customer service.
Daughter order two items mid January. Nothing received and all messages and emails have been ignored. Terrible way to treat customers.
13 March 2021
Unprompted review
Excellent customer service
Excellent customer service
Excellent product
Excellent packaging
13 March 2021
Fast Delivery
Received my Kirby figure the other day! Well packaged and fast delivery to Ireland.
9 March 2021
Five stars ✨
Ordered a nendoroid for the first time ever from Charming sushi and I can happily say that there were no problems! Payment was straight forward, delivery was fast and they even included a little card saying that they hope I enjoy the nendoroid! Very sweet and thoughtful. Will 100% be buying from them again at some point! Highly recommend :)
9 March 2021
Perfect all the time
8 March 2021
Fast reliable service
Fast reliable service. Great genuine products, excellent communication, Well packed products with fast delivery. Highly Recommend. Pleasure to do business with. Thank you so much.
6 March 2021
Great
The package came safely and secured. Got exactly what I wanted and the figure is just like the image and well detailed. Communication and any shipping updates weren't that good and could be improved. Thank you!
6 March 2021
Great :)
Hi, the experience was great! It arrived earlier than expected and packaged well to prevent damage to the product.
5 March 2021
Arrived really quickly and the…
Arrived really quickly and the packaging was super cute :) Very happy x
4 March 2021
Great shop
Great shop
Loved the little personal touches, and packaging was very protective
25 February 2021
Favourite place to buy figures always…
Favourite place to buy figures always on time and always have sales on
25 February 2021
Great service and products
My item came beautifully packaged, great service! I’d been looking for this item and it was sold out everywhere, but Charming Sushi not only had it in stock, it was cheaper than elsewhere! Cannot recommend enough, thanks so much :)
20 February 2021
Highly Recommend. I would order again
It's been almost two weeks since I ordered, so I contacted Elizebeth. I know it's difficult, especially during these times. She was very apologetic and added a little gift. Her communication has been excellent. I would order again, thank you!
*Notes*
I will say that it might be better messaging over Instagram as Elizebeth is super fast at replying. Also, check for updates on Facebook :D
20 February 2021
Unprompted review
Service was brilliant
Service was brilliant. I had ordered and then later emailed about the delivery date. I then got an email shortly after asking if I needed my package to arrive sooner and if I did Elizabeth could prioritize me. Everything arrived without a problem and will definitely be ordering from CharmingSushi again.
19 February 2021
Unprompted review
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