Charnwood Reviews 442

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their excellent build and efficient performance. Many people highlight the helpfulness and knowledge of the staff, emphasizing the exceptional service received from initial advice through to installation. The overall user experience is frequently described as positive, with consumers finding the products easy to use and maintain. However, some customers also noted occasional issues with rope seals needing re-gluing shortly after installation, causing inconvenience and requiring installer visits. A few other people also felt that a specific stove model's vent was not effective enough, requiring the door to be kept open. There was also a mention of a back plate warping issue in one instance, attributed by the company to overheating, which the customer disputed.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its quality, efficiency, and... See more

Quality

Customers had positive experiences with quality, praising the excellent build and high-quality materials of... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers highlight the professionalism... See more

User experience

Reviewers highlight positive aspects of user experience, frequently describing it as easy, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased through local supplier and fitted by local qualified installer. What a brilliant stove. Turned a large unused conservatory into a garden room by fitting a solid insulated roof and a Charnwoo... See more

Company replied

Rated 5 out of 5 stars

March/April 2026 Bath Installation was professional and efficient. The team arrived on time, protected the furniture, did some serious drilling which resembled dust central! but after the installat... See more

Rated 5 out of 5 stars

Recently moved home and we installed a Charnwood C4 stove. We had a similar stove in our previous home which we didn’t think could be bettered, but the little Charnwood has surpassed all expectations... See more

Rated 5 out of 5 stars

Stove fitted, looks good, excellent instructions for use, produces lovely heat and large door window gives room a cosy feel when lit. Wish we had replaced our open fire years ago.


Company details

Written by the company

British manufacturers of clean burn wood stoves and fireside accessories. Family owned business. Made on the Isle of Wight since 1972.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

442 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Beautiful stove great service from…

Beautiful stove great service from Chase heating and plumbing Pershore

29 August 2025
Charnwood logo

Reply from Charnwood

Dear Maggie

Thank you for your lovely feedback. We’re so pleased to hear that you’re enjoying your stove and that Chase Heating & Plumbing in Pershore provided you with such great service.

Warm regards

Charnwood

Rated 5 out of 5 stars

Having contacted Charnwood direct we…

Having contacted Charnwood direct we were pleased with the information we received. The company we used to install the stove we chose also were very helpful and knowledgeable.

29 August 2025
Charnwood logo

Reply from Charnwood

Thank you for your review. We’re really pleased to hear that you found both your installer and ourselves helpful and knowledgeable. We hope you continue to enjoy your stove for many years to come!

Warm regards

Charnwood

Rated 5 out of 5 stars

Superbly made wood burning stove

Superbly made wood burning stove, beautifully finished and a delight to use.

24 August 2025
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Reply from Charnwood

Dear Jane

Thank you for your kind words. We’re delighted to hear that you’re enjoying your stove and that it’s living up to your expectations in both quality and use.

Wishing you many warm and cosy fires ahead!

Warm regards

Charnwood

Rated 5 out of 5 stars

Traditional Professional Business

Communication with the installation team was clear and arrived on the agreed date/time. They were friendly and on arrival briefed us on the removal of the old stove and flue and installation of the replacement.
They completed the work including ensuring the site was cleaned, removing all the old components and demonstrated operation of the stove and answered our queries.
The follow up process for warranty and HETAS registration was also straight forward.
I would highly recommend Shropshire Stoves for their work ethic and skill sets.

22 July 2025
Rated 5 out of 5 stars

best thing i have done

they were honset and very helpful with giving me all the types of fires that would work the best for me in my home and it was the best thing i have done to make my home warmer and also making the fire place looking very good . the fire gives off so much heat and warms the house so quickly

24 July 2025
Rated 5 out of 5 stars

Superb product

Superb product . We picked the bronze and the quality is excellent
Great dealership
Customer support are helpful and efficient .and a good warranty

10 July 2025
Charnwood logo

Reply from Charnwood

Dear Alan,

Thank you for your lovely feedback. We are delighted to hear you are pleased with the quality of your stove.

Please feel free to reach out to us if we can be of any further assistance.

Warm regards,

Charnwood

Rated 5 out of 5 stars

The stove looks good

The stove looks good, the company who did the installation were excellent. The test firing was good.

9 July 2025
Charnwood logo

Reply from Charnwood

Dear Terence,

Thank you for your feedback! We're so pleased to hear the stove looks great and that the installation company did an excellent job.

It’s also great to know the test firing went smoothly. We’re sure you’ll be delighted with your stove once the temperatures drop and you can enjoy it in full.

Warm regards

Charnwood

Rated 5 out of 5 stars

Aire 7 Stove 5 Stars

Recently purchase the Aire 7 stove. Great build quality and excellent view of the fire. Would highly recommend to anyone.

8 July 2025
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Reply from Charnwood

Dear Richard,

Thank you for your review! We're so pleased you're enjoying your Aire 7 stove and its great view of the fire. Your recommendation means a lot to us!

Warm regards

Charnwood

Rated 5 out of 5 stars

Superb Service

After nearly 20 years service my stove developed a fault in the grate riddling system, owing to a snapped split pin. The staff could not have been more helpful providing diagrams and information to enable me to locate, remove and replace the pin and washer.
Failure of one 10p part is not a bad record for nearly 20 years!

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Loving Charnwood!!

This is our second Charnwood stove - we loved our first so much, when time came to upgrade elsewhere, Charnwood was the only option for us!

9 June 2025
Charnwood logo

Reply from Charnwood

Dear Bruce,

Thank you so much for your continued support and loyalty to Charnwood! We're delighted to hear that your first stove served you so well. We hope your new stove brings just as much warmth and joy to your home.

Warm regards

Charnwood

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