Charter Property Repairs Reviews 

201
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and friendly staff members who always arrive on time and leave the work areas exceptionally clean and tidy. Consumers truly appreciate the high standard of craftsmanship, attention to detail, and clear communication maintained throughout the entire repair process. Though some reviewers noted that the projects took a little longer than expected and faced minor delays, they remained deeply satisfied with the final results. People felt that while delivery timelines stretched out at times, the exceptional quality of the completed work and supportive service made up for everything.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that everyone who attended was polite,... See more

Service

Customers had positive experiences with service, frequently highlighting the high standard of workmanship and... See more

Quality

Customers consistently note positive experiences with quality, praising the professional workmanship and the... See more

Customer service

Clients share satisfaction on customer service, highlighting that staff members are consistently courteous... See more

Response time

Consumers find response time to be marked by satisfaction, as reviewers consistently praise swift... See more

Reviews shaping this summary

Rated 5 out of 5 stars

CPR made good after an underground leak and asbestos had been repaired in our house, involving several tradesmen - including a plumber, decorator, tile fitter and ground works.Their work was well... See more

Company replied

Rated 5 out of 5 stars

The organisation was brilliant. The communication was second to none, and those who carried out the work were well trained and prepared, thorough and courteous. They always tidied up and were a pleasu... See more

Company replied

Rated 5 out of 5 stars

All the tradesmen were very professional at their jobs All material used were excellent Quilty Sam kept me informed when the men would be arriving. Each afternoon when the men were leaving... See more

Company replied

Rated 5 out of 5 stars

Following a fire at our house which affected over half the house with fire and smoke damage everyone at Charter Property repairs have been amazing. Yes it took a little while but I can't thank them al... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

201 reviews

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4.8

All reviews

(201)

108 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent quick service

29 April 2025
Unprompted review
Charter Property Repairs logo

Reply from Charter Property Repairs

Hi Michelle., Thanks for your review - We are thrilled you are pleased with the service provided - Many thanks Charter Property Repairs

Rated 5 out of 5 stars

Excellent Garage Repair Works

It was a fiddly, tricky job which faced Simon and Nathan. They ensured they fully understood our requirement and expectation. They worked very hard in cramped space and some very undesirable weather at times, to ensure this was completed to the best standard possible. We are thrilled with the brickwork. Such a great match and line up to the existing brick.

All of the chaps who worked on the job were friendly, approachable and listened to our feedback as they progressed through the job. We're extremely satisfied with the end result. As a result of their professionalism, the whole process of the repair works felt relatively stress free. Big Thank You's to Simon, Nathan, Ant and Sam. Would definitely recommend.

18 March 2025
Unprompted review
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Reply from Charter Property Repairs

Hi Amy., Thanks for you taking the time to leave a review. We are thrilled you are happy with the works the end result. Many thanks Charter Property Repairs

Rated 5 out of 5 stars

I can't rate Lea & the team more…

I can't rate Lea & the team more highly. The expertise & support provided through the entire process was outstanding. The end reault is better than I ever could of imagined & I wouldn't hesitate to recommend.

1 May 2025
Unprompted review
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Reply from Charter Property Repairs

Hi Keith., Thanks you review we are so please that you are happy with the works completed and service provided. Many thanks Charter Property Repairs.

Rated 5 out of 5 stars

Arrived promptly and carried out the…

Arrived promptly and carried out the repairs in a timely fashion.

30 April 2025
Unprompted review
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Reply from Charter Property Repairs

Hi., Thanks for your review - we are thrilled you are happy with repair and works undertaken. Thanks Charter Property Repairs

Rated 5 out of 5 stars

All tradesmen

All tradesmen, furniture restorer, carpenter and painter were all excellent. Friendly, helpful and work completed to a very high standard. All were polite and respectful, and kind to my dog !!

25 April 2025
Unprompted review
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Reply from Charter Property Repairs

Hi Many thanks for your review we are pleased that you are happy with the works and the service provided
Thanks Charter Property Repairs

Rated 5 out of 5 stars

Replacement and Repairs after leak

Quick, efficient, kept up to date throughout the whole process which helped us stay reassured. Great end result.

11 April 2025
Unprompted review
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Reply from Charter Property Repairs

Dear Georgia. Thank you for review and taking the time leave your feedback. We are thrilled that where happy with work and the service provided - Kind Regards Charter Property Repairs

Rated 5 out of 5 stars

This was a big job and CPR staff a…

This was a big job and CPR staff a engineers were so helpful, kind, friendly, respectful of us and our property, got the job done as quick as possible, made us feel confident and comfortable while the work was carried out. For us it was a stressful time made so much easier because of their kindness and professional work. A job Well done by all, thank you all

3 April 2025
Unprompted review
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Reply from Charter Property Repairs

Hi Gail. Thank you for your review. We are thrilled you are happy with the quality and speed of the works. We are pleased to have helped and assisted with your repairs Thanks Charter Property Repairs

Rated 5 out of 5 stars

Rebuild a demolished entrance wall and gate

This was a complicated repair job. While it took longer than originally estimated this was not a bad thing as it meant that it was being done in better weather. The bricklayer is particular did a great job and was very friendly. Thoroughly recommended

17 April 2025
Unprompted review
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Reply from Charter Property Repairs

Hi David., Thank you for taking the time to leave a review, we are thrilled you are happy with the works and it was a pleasure to undertake the repairs for you Thanks Charter Property Repairs

Rated 5 out of 5 stars

Happy customer

I was very happy with the service and the team, especially Caroline the Project Manager who was very efficient, understanding, and kept in touch right from the begining to the end.
Communication, updates and the workmen were all friendly and enjoyed their jobs. Well done.
Thank you all, it took a long time, however, all done and completed to a good standard in the end.
Thank you.

11 April 2025
Unprompted review
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Reply from Charter Property Repairs

Thank you very much for your review - We are thrilled you are pleased with the quality of the works, the communication and the complete service. Many thanks Charter Property Repairs

Rated 5 out of 5 stars

Great service

Great service

10 April 2025
Unprompted review
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Reply from Charter Property Repairs

Thank you for your feedback - we are pleased you where happy with the service provided - Many thanks Charter Property Repairs

Rated 5 out of 5 stars

A big thank you Charter P.S!

Absolutely fantastic work carried out by the Decorator (Peter) to make good walls etc, paint and clean our rooms downstairs following a water leak at our property. All work was done to an excellent standard by each trade that attended, but Peter really impressed us with his attention to detail, reliability and tidiness. He was also very respectful of our property. Now we are nearing the end of the ‘project’ we are very relieved and very happy with how Charter have looked after us these past weeks.

9 April 2025
Unprompted review
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Reply from Charter Property Repairs

Thank you for your feedback - We are so pleased you are happy with the works and repairs and glad to have completed the repair works for you. Many kind regards Charter Property Repairs

Rated 5 out of 5 stars

Highly recommended saviours!

Charter was commissioned by our insurance company after a distressing flood that brought a ceiling down and caused chaos. From start to finish they have been extremely helpful, responsive and conscientious and got the job done quickly. Special thanks to Caroline in the office, Neil the surveyor and Matt E, who did the redecoration to a very high standard and went the extra mile to make sure we were happy.

8 April 2025
Unprompted review
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Reply from Charter Property Repairs

Hi, Thanks for your feedback., We are thrilled you are pleased with the works and service, It was a pleasure to work you Kind Regards Charter Property Repairs

Rated 5 out of 5 stars

Satisfactory repair

Satisfactory repair, arrived on stated time for survey and job.

13 March 2025
Unprompted review
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Reply from Charter Property Repairs

Thank you for your review we re please everything was undertaken to your satisfaction Kind Regards Charter Property Repairs

Rated 5 out of 5 stars

The work was carried out efficiently…

The work was carried out efficiently and effectively and completed ahead of schedule. Every attempt was made to blend the new repairs in with the existing fence line and hedge, so that it’s effectiveness and appearance are great.

31 March 2025
Unprompted review
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Reply from Charter Property Repairs

Thanks for your feedback we are please you are happy with the works and service provided. Kind Regards Charter Property Repairs.

Rated 5 out of 5 stars

Excellent service

Excellent service ! Quality work on all the different and also the communication was first class!

26 March 2025
Unprompted review
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Reply from Charter Property Repairs

Hi James., Thank you for your feedback - we are thrilled that you where happy with the repairs and the communication. Many thanks Charter Property Repairs

Rated 5 out of 5 stars

High quality workmanship

High quality workmanship from all 4 tradesman, they were friendly, skilled and respectful of our property. The rooms repaired and redecorated after our water leak look better than ever.
Response time to any questions was quick. Thank you to everyone at CPR

24 March 2025
Unprompted review
Charter Property Repairs logo

Reply from Charter Property Repairs

Hi Helen., Thank you for your review, we are pleased that you are happy with all the service and quality of works and thank you for taking the time to leave a review - Many thanks Charter Property Repairs

Rated 5 out of 5 stars

Everyone were so helpful

Everyone were so helpful, guided me through the process and really went out of their way to help.

24 March 2025
Unprompted review
Charter Property Repairs logo

Reply from Charter Property Repairs

Thank you for your feedback., we are thrilled you are happy with the repairs and we so pleased to have helped you with the works - Thanks Charter Property Repairs.

Rated 5 out of 5 stars

High standard of workmanship.

Peter was highly efficient excellent standard,a pleasure to have working in our house. The finished product is superb.

17 March 2025
Unprompted review
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Reply from Charter Property Repairs

Thank you so much for your wonderful review! We're thrilled to hear that you are happy with the work we completed. It was a pleasure to ensure everything met a high standard. Peter is delighted to know that you are happy with the completed works also - Many thanks Charter Property Repairs

Rated 5 out of 5 stars

CPR rebuilt my garage

CPR rebuilt my garage after it was totally detroyed by fire. All staff, in the office and on site, were professional, friendly and hardworking. They kept in touch personally which I really appreciated. The work done by CPR is top quality and finished to a high standard. I am extremely happy and would recommend them 100%

22 March 2025
Unprompted review
Charter Property Repairs logo

Reply from Charter Property Repairs

Thank you very much for feedback. It was a real pleasure to work with you to rebuild your garage. Thanks you for all you patience during the repair process and we are thrilled that you are happy with the service provided and completed quality of the works. Many thanks Charter Property Repairs

Rated 4 out of 5 stars

4.9 out of 5

I had some good experiences with Charter Property Repairs and I would like to praise above all Lea the claims manager and Neil who assessed the property. Also mentoned in dispatches are Marcus, Patrick, Robert, Geoff and Tyler. The only downside was that some of the people just came in in muddy boots and I had to ask some of the tradsemen (not all) to put down a protective cover although in all fairness many did without being asked. Once again a big thank you to Lea.

17 March 2025
Unprompted review
Charter Property Repairs logo

Reply from Charter Property Repairs

Hi Kevin.,
Thanks for your feedback it is greatly apricated. We are thrilled you are happy with the repair service, support, guidance and the end quality of the repairs undertaken. We apologies if there was a lapse in the installation of the floor protections as we are always keen to ensure full protections to working areas.
Thank you again for your time to provide this review and your patience during the works.
Thanks Charter Property Repairs

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