CheapOair.comReviews 

35,232
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 4,911 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and kind demeanor, often going above and beyond to assist with travel needs. Many people find the booking process easy, convenient, and well-explained, appreciating the clear information and smooth navigation. Reviewers frequently highlight the competitive prices and great deals, making it an attractive option for booking flights. However, some customers also noted issues with the booking process, such as unexpected price increases or additional charges for extras. A few other people also felt that customer service could be unhelpful, slow to respond, or difficult to communicate with, leading to frustrating experiences.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their politeness, helpfulness, and... See more

Service

People report positive experiences with service, with many customers expressing satisfaction with the booking... See more

Price

Customers had ambiguous experiences with price, with many reviewers reporting good prices, solid websites,... See more

Booking process

Clients share ambiguous opinions on the booking process, with many reviewers finding it easy, smooth, and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing significant dissatisfaction.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been using Cheapoair for years and am largely content with their service and pricing. It seems they have made a change this year for round-trip tickets - proposing outbound flights to choos... See more

Company replied

Rated 4 out of 5 stars

You could have done a little better I use you guys all the time a couple of perks would not hurt like at least us sitting together and don’t forget to send the birding passes

Company replied

Rated 4 out of 5 stars

original base price was good. Do like all the extras that get added as you progress throuogh the booking.

Company replied

Rated 4 out of 5 stars

I booked a flight with this company going from MIA to South Bend, Indiana. My flight from my departed late arrived in Dallas late. Miss my flight. Had to sleep in the airport all Friday night to in o... See more

Company replied


Company details

  1. Travel agent
  2. Travel deals

Written by the company

CheapOair is a flight-focused hybrid travel agency that specializes in providing cheap flights and great last-minute flight deals for travelers worldwide. Consumers can book flights, vacation packages, lodgings, car rentals, and more online or via our mobile apps for iOS and Android, by phone or live chat. Our proprietary technology helps our customers find deals and offers to destinations worldwide on over 500 airlines, 1 million lodgings, and 100s of car rental companies.

Go Ahead, Be Cheap! CheapOair.com

Written by the company


Contact info

4.2

Great

TrustScore 4 out of 5

35k reviews

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Asks customers to review

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4.2

All reviews

(35,232)

5,380 reviews in the last 12 months

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Rated 5 out of 5 stars

All good including prices

Fast, accurate and all details included

24 June 2026
CheapOair.com logo

Reply from CheapOair.com

Thank you for your feedback! We're happy to hear you had a great experience and look forward to assisting with your future travel needs.

Rated 5 out of 5 stars

Always showing the reasonable ticket…

Always showing the reasonable ticket prices for different days, easy to understand.

15 September 2025
CheapOair.com logo

Reply from CheapOair.com

Thank you for your feedback! We're happy to hear you had a great experience and look forward to assisting with your future travel needs.

Rated 5 out of 5 stars
CheapOair.com logo

Reply from CheapOair.com

Thank you for your feedback! We're happy to hear you had a great experience and look forward to assisting with your future travel needs.

Rated 3 out of 5 stars

Nice but not perfect

16 June 2026
Unprompted review
CheapOair.com logo

Reply from CheapOair.com

Thank you for your feedback! We're happy to hear you had a great experience and look forward to assisting with your future travel needs.

Rated 5 out of 5 stars

Costumer service

Costumer service was good and on point

23 June 2026
CheapOair.com logo

Reply from CheapOair.com

Thank you for your feedback! We're happy to hear you had a great experience and look forward to assisting with your future travel needs.

Rated 1 out of 5 stars

Bad experience with CheapOair

This was the first time we booked a vacation package through CheapOair. We paid for both the flight and the hotel. Today, I received our credit card statement and noticed the hotel charged us again. I spoke with the hotel, and they said CheapOair hasn’t paid them yet. I called both the hotel and CheapOair, but no one could help. This is ridiculous. We won’t book with CheapOair again. Bad experience. If we hadn’t checked the credit card statement, where would our money have gone? I need CheapOair refund my money or they need to pay the hotel so I can get refund from hotel.

22 May 2026
Unprompted review
CheapOair.com logo

Reply from CheapOair.com

We're sorry to hear about the difficulties you faced. Our goal is to provide excellent service, and we’re disappointed we missed the mark. Please don’t hesitate to reach out to us at feedback@cheapoair.com so we can look into this and make it right.

Rated 5 out of 5 stars

Booking any kind of trip with your…

Booking any kind of trip with your company is super good, and easy. Customer service is great, and they are always very willing to ask our questions in a kind and prompt manner.

23 June 2026
CheapOair.com logo

Reply from CheapOair.com

We’re so glad to hear you had a positive experience with our staff! It’s wonderful to know our team is providing excellent customer service. Your kind words mean a lot and will be shared with the team.

Rated 4 out of 5 stars

Excellent

Excellent ! the web site is well organized

23 June 2026
CheapOair.com logo

Reply from CheapOair.com

We are so glad you found our website well-organized. We appreciate your positive feedback!

Rated 5 out of 5 stars

Very responsive

Very responsive, helpful and polite.

23 June 2026
CheapOair.com logo

Reply from CheapOair.com

We are delighted you had a positive experience. We appreciate your kind words.

Rated 1 out of 5 stars

He charged me 148 for 1 checked bag to…

He charged me 148 for 1 checked bag to and back...it should of only been about 100...why did your people gouge a 70 year old lady on a fixed budget who trusted the man on the phone.Would you like your mother treated this way...Never again will I trust someone on the phone and then tried to quote me over 500 for a rental car through you people. That's why I drew the line and said I'll get my own rental car. I never never should of called but I thought you would truly help me get the best rate as I was flexible as to time and date...WRONG...

23 June 2026
CheapOair.com logo

Reply from CheapOair.com

We understand how frustrating this can be, and we appreciate you sharing your concerns. While some situations are beyond our control, we always strive to assist our customers in finding the best possible solutions. Please know that our team is here to help. This is being reviewed by our customer support team and someone will reach out to you for assistance.

Rated 5 out of 5 stars

Great

Wonderful service

22 June 2026
CheapOair.com logo

Reply from CheapOair.com

Thank you! We are happy you had a wonderful experience with our service.

Rated 1 out of 5 stars

Awful

Awful, Biden information about airport transfers. I never pick a flight from different airports. Guess this will need to be the first time. Didn't see this detail anywhere in the ticket

22 June 2026
CheapOair.com logo

Reply from CheapOair.com

We are truly sorry to hear about the confusion regarding your airport transfer and flight details. (Flight details can be found right under the flight selected in the dropdown menu). We regret any frustration and will use your feedback to improve our service.

Rated 4 out of 5 stars

Platinum Member - (I've been with them awhile!)

I have been using Cheapoair for years and am largely content with their service and pricing.

It seems they have made a change this year for round-trip tickets - proposing outbound flights to choose and then proposing return flights, which often raised the price that was originally posted. I'm not a big fan of this change, nonetheless, I found a reasonably priced round trip flight (as I have for years!)

22 June 2026
CheapOair.com logo

Reply from CheapOair.com

We appreciate you sharing your long-standing experience with us. We understand your concerns about the recent changes in how round-trip flights are presented and the impact on pricing. Your feedback is valuable as we continuously refine our services.

Rated 2 out of 5 stars

NO GRACE PERIOD!!!

i booked a flight , on Frontier Airlines, and noticed within 5 minutes the return date was incorrect. I spoke to a online rep Kaitlyn and asked if it can be changed. She stated for a $418 i can change the date. THATS INSANE WHEN I HAD JUST BOOKED IT 5 minutes prior! When i asked about cancellation she stated there is a $75 per person. Again i just BOOKED THE FLIGHT WITHIN MINUTES!

I called and spoke to Julian and tried to assist me. He was able to switch the dates but with am additional $150. Which is the same price on canceling. I asked if we have to pay for seats and on top of that a carryon. Basically the charge original is just to be on the plane.
I asked for a manager and spoke to Leon. He gave me a $50 discount but couldnt do anything more which is absurd as a manger. I am in the Customer Service field and there is always something more you can do for a customer. $50.00 of a $853.95 is only a 5% discount. Not enough to keep me as a customer. At this point i cancelled the booking and Leon gave me the same $50 discount off the calculations.

Service has to be better and able to do more with all of these competition out there. I will never book the flight or through this website again!

22 June 2026
Unprompted review
CheapOair.com logo

Reply from CheapOair.com

Unable to validate reservation for review.

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