Cheekytrip Reviews 794

TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Looking at 105 reviews, most reviewers were unhappy with their experience overall. Many customers reported issues with the pricing, noting that the advertised prices on the website were often significantly lower than the final cost, with additional charges frequently added after initial payment. Reviewers also expressed dissatisfaction with the booking process, citing instances where they were transferred to other companies, encountered unexpected fees, or were informed that their chosen holiday was unavailable after payment. The payment process was a major point of contention, with many customers experiencing unexpected charges or being asked for additional money after their deposit was taken. Furthermore, numerous people had difficulties with refunds, often waiting extended periods or being denied refunds altogether for holidays that were not delivered as promised. Conversely, a small portion of people felt satisfied with their holidays, finding good deals and praising the helpfulness of some agents.

What people talk about most

Price

Reviewers mention negative feedback about price, with many reporting that the final cost of their holiday... See more

Holidays

Reviewers highlight ambiguous aspects of holidays, with many reporting issues like incorrect hotel vouchers,... See more

Booking process

Users describe negative interactions with the booking process, often encountering significant price increases... See more

Payment

Customers consistently note negative experiences with payment, often reporting that after paying, they were... See more

Refund

Clients share negative opinions on refund, with many reviewers reporting that their requests for refunds were... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I had an online chat & spoke to one of the advisors by phone & it appears I had been scammed believing I was booking with Cheeky Trip but was offloaded to Flashsale Holidays. Eventually I did receive... See more

Company replied

Rated 2 out of 5 stars

Strange & incorrect pricing on website on all holidays i looked at. Price on website was 487pp, when queried it jumped to 756pp - not sure what relevance the price has on the website as it's way o... See more

Company replied

Rated 2 out of 5 stars

Clicked on the Facebook link that popped up and followed that link to their website. Entered a few details such as destination, travellers, duration etc. The price that came up looked fine so contact... See more

Company replied

Rated 2 out of 5 stars

The price came in higher than shown on the search engine. This was to be expected to a point, however, when I asked what the final price was it was given and I agreed to it. It was only after this poi... See more

Company replied


Company details

  1. Travel deals
  2. Price comparison site

Written by the company

Cheekytrip.co is a holiday comparison website, comparing holidays from a range of UK travel agents/tour operators' websites in one search. Each agent/operator sends their best holiday offers to our central database every day, allowing us to show you the best holiday offers available.


Contact info

2.1

Poor

TrustScore 2 out of 5

794 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Great company with great prices

Great company with great prices, agent was very helpful and there too help 24/7 when we needed him. Will definitely be using this company again, definitely the best we've used and found.

7 July 2024
Unprompted review
Cheekytrip logo

Reply from Cheekytrip

Hello,

Thanks for sharing your feedback on Cheekytrip. We hope you continue to use our Comparison website in the future.

Kind Regards
PR Representative

Rated 1 out of 5 stars

Tried to enquire & they was only…

Tried to enquire & they was only interested in taking my money . Said I'd call back now getting bombarded with WhatsApp messages for a deposit then I asked how much is payment each month after my deposit and they didn't know until he got his calculator out. I then was put on hold to be put through to another team member , after 2 mins the same guy come on the phone pretending to be someone else asking for passport info . All the while it's dead quite in the background except cars going past outside . Hmmm glad I hung up b4 going any further . Shut this sight down... SCAMMERS AT LARGE

7 January 2025
Unprompted review
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Reply from Cheekytrip

Hello Jade,

I am very sorry to learn about your issues .

Cheekytrip.com is a holiday comparison website, therefore you have not spoken with anyone from Cheekytrip.

We have sent you a private message, if you could please respond with the name of the company who you booked with, we can assist you further.

Kind Regards
PR Representative

Rated 1 out of 5 stars

SCAMMERS

SCAMMERS , got to the hotel they didn't have our booking , the hotel kicked us out unless we paid £895 for the 5 nights ? We showed our booking confirmation and they said they hadn't received the money from the agent ? Spent 3 hours riding around morocco looking for a hotel , until I could get the Internet, after 2 days speaking to a BOT they paid the hotel and ee went back I paid £300 for a hotel in the meantime , they gave us a balcony for apologies NEVER AGAIN !!!!

14 October 2024
Unprompted review
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Reply from Cheekytrip

Hello Freddrick,

I am very sorry to learn about your booking issues .

Cheekytrip.com is a holiday comparison website, therefore you have not booked with Cheekytrip.

We have sent you a private message, if you could please respond with the name of the company who you booked with, we can assist you further.

Kind Regards
PR Representative

Rated 1 out of 5 stars

Was scammed and told wescammed have more…

Was scammed and told we have more solicitors then you laughed and hung up and now refusing to send the recording of the conversation which brakes data protection act do not use there scammers

22 December 2024
Unprompted review
Cheekytrip logo

Reply from Cheekytrip

Hello Eugene,

I am very sorry to learn about recent experience.

Cheekytrip.com is a holiday comparison website, therefore you have not spoken with Cheekytrip.

We have sent you a private message, if you could please respond with the name of the company who you contacted , we can assist you further.

Kind Regards
PR Representative

Rated 5 out of 5 stars

Elba Lucia brilliant

Stayed here staff was amazing clean resort and food was brilliant xx

22 June 2024
Unprompted review
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Reply from Cheekytrip

Hello Amy,

Thanks for sharing your feedback. We hope you continue to use our Comparison website in the future.

Kind Regards
PR Representative

Rated 1 out of 5 stars

Absolutely not recommending

Absolutely not recommending. They take your money, send no confirmation, the prices online are cheap, then all the add ons add up and you end up paying similar prices to likes of Tui. Then all the issues start, hotel not available, flight is cancelled, they ask you to pay more, after all the stress I asked for refund, no confirmation, waiting, hoping this is not a scam ….

21 December 2024
Unprompted review
Cheekytrip logo

Reply from Cheekytrip

Hello Paula,

I am very sorry to learn about your booking issues .

Cheekytrip.com is a holiday comparison website, therefore you have not booked with Cheekytrip.

We have sent you a private message, if you could please respond with the name of the company who you booked with, we can assist you further.

Kind Regards
PR Representative

Rated 5 out of 5 stars

Amazing hotel

Amazing hotel. We stayed here in June and booked again for next year. Great for families 😁 Terralta apartments Benidorm

13 June 2024
Unprompted review
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Reply from Cheekytrip

Hello Shane,

Thanks for sharing your feedback. We hope you continue to use our Comparison website in the future.

Kind Regards
PR Representative

Rated 3 out of 5 stars

i need to know if this is a scam or not…

i need to know if this is a scam or not asap

18 December 2024
Unprompted review
Cheekytrip logo

Reply from Cheekytrip

Hello,

Cheekytrip.com is a holiday price comparison website, which has been trading for over 20 years. All companies who advertise on our platform offer ATOL protected holidays. We are 100% legitimate. Please drop us a email if we can assist you any further - contactus@cheekytrip.com

Rated 1 out of 5 stars

DAYLIGHT ROBBERY !!

DAYLIGHT ROBBERY !!! THIS FIRM NEEDS SHUTTING DOWN , THEY DONT HAVE ANY HOLIDAYS THEY USE OTHER 3RD PARTY PROVIDER'S!!!! MISSOLD US A HOLIDAY, WOULDNT REFUND WHEN THE TRIP WAS DOUBLE BOOKED !!! AND EVEN SENT US TOBA DIFFERENT ISLAND IN THE END AND CHARGED US MORE MONEY & LESS DAYS , VERY POOR ENGLISH AND REALLY UPSET MY GIRL , TERRIBLE EXPERIENCE HONESTLY !! "" STAY CLEAR !!!!!🙈

3 November 2024
Unprompted review
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Reply from Cheekytrip

Hello Colin,

I am very sorry to learn about your booking issues .

Cheekytrip.com is a holiday comparison website, therefore you have not booked with Cheekytrip.

We have sent you a private message, if you could please respond with the name of the company who you booked with, we can assist you further.

Kind Regards
PR Representative

Rated 5 out of 5 stars

Fantastic offer from cheeky trip

Fantastic offer from cheeky trip! 3 nights in Prague with flights! Had an amazing time. Thank you.

3 December 2024
Unprompted review
Cheekytrip logo

Reply from Cheekytrip

Hello Tracy,

Thanks for sharing your feedback. We hope you continue to use our Comparison website in the future.

Kind Regards
PR Representative

Rated 1 out of 5 stars

1.Booked holiday to Bulgaria AVOID

1.Booked holiday to Bulgaria. AVOID!!
2.Agreed price etc with rep who took the money over phone
3. He then said he had to pass phone over to his manager for 'verification'
4. Manager then said there were extras to pay (£100+ more) and if I didn't pay it, he wouldn't sendnme any confirmation emails of flights, hotel,, transfer ( which I'd paid for).
5. I asked why this wasn't explained by 1st contact and he gave a vague answer.
6. I asked if I could cancel and he said I'd lose most of my money if I did.
7. He was also abrupt and unpleasant to deal with.

Basically they have you 'corned'!

Therefore AVOID AVOID AVOID. SCAM SET-UP.
They don't tell you about the extra charges until you've paid.

4 June 2024
Unprompted review
Cheekytrip logo

Reply from Cheekytrip

Hello Sukhi,

I am very sorry to learn about the issues you have raised

Cheekytrip.com is a holiday comparison website, therefore you have not booked with Cheekytrip.

We have sent you a private message, if you could please respond with the name of the company who you booked with, we can assist you further.

Kind Regards
PR Representative

Rated 5 out of 5 stars

Please don't listen to all the negative

Please don't listen to all the negative comments about parrotel lagoon in sharm myself husband and children have stayed in this hotel 4 times this year yes it's not 5* all glitz and glamour but we love it here you pay for what you get and this is a really good hotel for the money we are here now arrived yesterday weathers lovely foods ok and staff are amazing so pleased don't worry it really isn't as bad as some people make out ❤️

12 December 2024
Unprompted review
Cheekytrip logo

Reply from Cheekytrip

Hello Emma,

Thanks for sharing your feedback. We hope you continue to use our Comparison website in the future.

Kind Regards
PR Representative

Rated 5 out of 5 stars

We went to hard rock hotel Tenerife

We went to hard rock hotel Tenerife. Outstanding hotel. 10 stars for cleanliness.
Recommend to anyone. Also the Siam water park which is superb is only 20 mins away.
Will be going back asap

15 August 2024
Unprompted review
Cheekytrip logo

Reply from Cheekytrip

Hello Marvin,

Thanks for sharing your feedback. We hope you continue to use our Comparison website in the future.

Kind Regards
PR Representative

Rated 5 out of 5 stars

Seabank in September

We went to the Seabank in September, the hotel was lovely, great beachfront location.
Valletta is around 50 minutes on the bus and they are frequent and cheap.
Do the boat trip to Gozo and blue lagoon and include the hop on-hop off bus tour of Gozo.

12 September 2024
Unprompted review
Cheekytrip logo

Reply from Cheekytrip

Hello Terence,

Thanks for sharing your feedback. We hope you continue to use our Comparison website in the future.

Kind Regards
PR Representative

Rated 5 out of 5 stars

Went to this hotel in June (2adults

Went to this hotel in June (2adults, 1 child) it was lovely.
Staff were very helpful and the food had a good selection. The kids pool was great he loved it, the main pool isn’t massive but big enough and the little kids pool is right next to it.
The buffet restaurant had a lovely atmosphere and variety, there was 3 other restaurants but didn’t get chance to try these.
Rooms were nice and spacious, beds were very comfy
Evening entertainment was brilliant, parrots, magic shows, music and fun for the adults too
Would definitely go back

14 June 2024
Unprompted review
Cheekytrip logo

Reply from Cheekytrip

Hello Kate,

Thanks for sharing your feedback. We hope you continue to use our Comparison website in the future.

Kind Regards
PR Representative

Rated 1 out of 5 stars

AVOID USING. Seems a scam

I was going to book a holiday through them for 14 of us, however having read all the negative reviews, I'd rather stay away. Seems like they are working alongside scammers. Cheeky trip should do more due diligence and provide more protection for their customers

27 November 2024
Unprompted review
Rated 1 out of 5 stars

A dishonest bunch

I was quoted £799 for a 5 day break which I accepted even though my budget was £700 but I accepted as the lady on the line said she will include the transfers in the price. I then paid £400 deposit and was then transferred to another department to complete the transaction but when they sent me the email to confirm details the price was now £915 after the booking fee was added that I was never told about. I said I don't accept and I want to cancel but was told if I cancel I will lose my deposit so I had no choice to accept.The following day I called customer services to complain and was told they will get back to me and I'm still waiting. Just to be clear I booked the holiday through the cheekytrip site but was then scammed by holiday globe who were working through cheekytrip

19 November 2024
Unprompted review
Rated 1 out of 5 stars

SCAMMERS!!

SCAMMERS!!! Do not use they will cancel your hotel , leave you with no transport and promise you things that are a lie
AVOID THESE IDIOTS DO NOT GO THROUGH WHAT WE WENT THROUGH

26 October 2024
Unprompted review
Cheekytrip logo

Reply from Cheekytrip

Hello Melanie,

I am very sorry to learn about the issues you have raised

Cheekytrip.com is a holiday comparison website, therefore you have not booked with Cheekytrip.

We sent you a private message in November which we never received a response from, please email us at contactus@cheekytrip.com so we can assist you further

Kind Regards
PR Representative

Rated 4 out of 5 stars

Was there in July really nice place

Was there in July really nice place and the staff are lovely and really good with my 3 year old they was doing garden work doing bits up and he was talking to the gardeners and they was letting him help he loved it and our cleaner was always leaving little gifts on he’s bed for him with sweets cos he kept leaving pictures he had made for her or when he saw her giving them to her. Only thing they needed was more kids food on the menu but if read they have added more since we was there but will defo go bck there

19 July 2024
Unprompted review
Cheekytrip logo

Reply from Cheekytrip

Hello Jo,

Thanks for sharing your feedback. We hope you continue to use our Comparison website in the future.

Kind Regards
PR Representative

Rated 5 out of 5 stars

Flamingo Beach hotel Benidorm

Flamingo Beach hotel Benidorm , great location , walkable to old and new towns but peaceful location. Great rooms and food

12 November 2024
Unprompted review
Cheekytrip logo

Reply from Cheekytrip

Hello Dave,

Thanks for sharing your feedback. We hope you continue to use our Comparison website in the future.

Kind Regards
PR Representative

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