Chick Fil-a Reviews 

We waited 10 minutes on food and another 10 minutes on drinks. Not an apology or a rush to help from any employees. Beyond that, restaurant prices for poor quality fast food is just a trash treatment for customers.
Food: 1/5 | Service: 1/5 | Atmosphere: 1/5

Parking space
Difficult to find parking

Parking options
Free parking lot

Also had issue with a manager not washing his hands after visiting the restroom.

Worst experience ever.

Good food,but sometimes would get my order wrong.

For reference my home Chick-fil-A is in the South Bay and have always enjoyed the food and appreciate the staff for their genuine service. Employees at 4050 Lincoln Blvd, Venice, CA 90292 however often discriminate towards minorities. I've been told by others, and I myself have experienced it a number of times. Patrons should not feel like their pockets are sized up based on their looks, ethnicity, or jobs, as if their money isn't good there. I work in the area, and from time to time I get a craving, so I've stopped and can recall many instances in which the employees, particularly those in the drive-thru taking orders, have been dismissive and passive aggressive. This last visit the drive thru attendant rushed my order, asking the next question before I was done saying what I wanted; mind you that I've only stopped there when there is no line as well as letting me know that there will be an upcharge for estra bacon, as if I already didn't know. Also no napkins were provided. Not to be petty, but it's the principle that counts. For instance, there was a time that they were offering samples of the pretzel chicken sandwich and skipped me for whatever reason, not that I wanted it but something told me I was judged because I am a delivery driver although I've never picked up an order from there because I don't particularly do restaurant food delivery although my previous car stated it. Some of the workers there are entitled and really need to learn to show everybody respect regardless of who they are. This is a franchised business and not to bring religion into this but as unapologetic your company is about your core values; some of these employees are a poor representation of biblical Christian values.

Ordered from a stand alone store because the store nearest to me doesn't do chicken noodle soup. Had to order using Grub Hub. Got no condiments, cutlery, napkins or receipt. Called the store and they stated because I didnt use the app they don't give receipts. So not only did I not recieve anything to eat my food with I lost out on my points on a $80.00 order. This was at the 90 MacCorkle Ave store in South Charleston WV. Never had a problem with Chick-fil-A until today all because the store nearest me is in a Mall and don't do Chicken Noodle Soup.

Customer service over the phone is poor. Agents are sorry about everything but offer no resolutions and are quick to ask you if there is anything else they can do for you.

I previously raised concerns about receiving cold food multiple times, specifically that my meals had arrived cold the last four times I ordered. I received an email from Wesley Lyon Gonzalez, from the store located in Burlington Ontario in Canada, who apologized for the repeated issues and assured me that this would not happen again.
Because it seemed like someone was finally taking the issue seriously, I decided to give this location another chance. Unfortunately, once again, my food was cold. This is incredibly disappointing, especially after the follow-up and assurances I received.
I strongly urge someone from head office to review this situation. It appears that the local management is not addressing or taking feedback seriously, and the repeated poor service is unacceptable.

Wow-I went to the chick-fil-a in Greendale Wisconsin with my 10 year old son. The food was great. The atmosphere in food area is a loud and it’s an extension of a casino they had 2 sets of craps (playing dice) going on. A supervisor name Corrie was doing an interview with an applicant. The interview ended at 4:15pm and he looked at one table shooting dice and he just walked directly by them. These kids have made this into a hangout slash casino. I will not be returning someone should police this foolery before it gets more out of control. I informed Malik who notified manager. Malik asked me what supervisor saw this. I informed him Corrie. I then observed Malik go tell a black male this information. The black male just continued to pack orders. Review the CCTV footage for confirmation. I have never witnessed anything like this in my life.

I hardly ever eat fast food. I chose chick fil-a. Now wish I hadn't. The food was not good. The fries tasted old stale yuck, the salad had wilted pieces of lettuce that ruined the whole salad. I was not given a salad fork. Should I eat with hands? Such a lousy experience. Chicken fil a has seriously gone down hill...yikes...won't be going to get wilted salad and horrible old fries ever again... couldn't even finish either ...oh and yea had to get a fork elsewhere

Ordered 2 combos tonight 9/15/25, seems like there is a major disconnect with quality control, how do you get cold fries in a busy drive thru,and the ice dream is a joke it's a kiddie cup off the kids menu, fast food is expensive, a little attention to detail would be great, other than the it's my pleasure tag line

Chick fil a has a stupid rule with a limit to how many receipts you can upload manually within 30 days. What difference does it make how many you upload manually if you are spending money giving them your business? I see this as unappreciative

I have heard some times ago that chick Gil-a has a better quality than other fast food. But when I tried it last week it was awful. The sandwiches we ordered was a dry chicken a piece of rotten lettuce and the buns were old and stale. What do they think , because they had a lot of customers, they can feed people what ever junk they want to . But customer are smart. It might take some times but eventually they’ll lose their customer.
As it is they have hardly 2 stars reviews.

Had a Pretzel Cheddar Club while traveling at an Augusta GA Chick Fil-a and it wasn't tasty at all. I found nothing enjoyable about it. Enough said!

The chicken sandwich was hot and fresh, and the service was quick. They always manage to keep things consistent.

Ordered through drive through, missing item; came back to the restaurant; no apologies, unfriendly staff.

I come here for one thing and one thing only… the soft serve! It just hits different. I rarely get the actual food because it’s pricey and the taste is just okay, but I have to admit, the service is always amazing.

I’ve been a regular customer at Chick-fil-A, but my last visit to the Pueblo, CO location was unacceptable. I ordered a salad and found a long hair in it on the very first bite. When I called, I was told the only option was to return immediately for a refund, even though the restaurant was close to closing. When I asked for a manager, I was hung up on. After driving back and wasting more of my time, all I was given was a simple refund — no apology, no accountability, and no concern for food safety.

This experience shows a complete lack of customer care and hygiene standards. Pueblo deserves better from a brand that claims to put service first.

Nice food great kind staff but expensive

2730 Manchester Expressway in Columbus Georgia, on 7/25/2025 @ 7:30 after work on the way home I stop by this location, where I go morning for breakfast, and almost every day for lunch. Because I work at the hospital down from them. I wanted to buy my daughter, 5 year old granddaughter, and myself dinner after I got off. My granddaughter has autism disability. I explained this to the manager of the store, my granddaughter will not eat the fried with the salt on them. I already knew they will not just drop fries if you ask for fried with no salt. So I didn't ask them to do that. I ask the young lady who was the manager of the store could I just wait until they drop another batch and before they put it in the salt can they then give me my granddaughter with no salt. This manager said no. They still wouldn't do it, for her, even if I wait till they drop more fries.
This made no sense at all to me. So you have to drop fries back there anyway, I didn't mind waiting until you do on your time, for my granddaughter. You can't just get the fries out with no salt for her before you dump them in salt. She said no. What a heartless person, she lied also and said corporate wouldn't let them do it. I call corporate customer service, while I was still there at the store. The lady in customer service said that's not true, she could have done it. I will not go to this location again. The lady I talk to said they are going to have someone else to get back with me in the corporate office.

A serious decline in food quality! We have been visiting Chik Fil-A for decades and very rarely would there be a problem. But, more recently, the food quality has declined. This morning we purchased two Chicken Biscuit breakfasts and the Chicken Biscuit I received was pitiful! The chicken filet was so thin, it looked like it had been intentionally pounded flat (as for scallopine) and perhaps pulled from another breast piece. I wish I'd photographed it and had a ruler with me, because I don't want to exaggerate, but the thickness of the filet looked to be somewhere between 1/4" to only 1/3" thick! To be able to taste it, I pulled it from the biscuit to eat it. The biscuit had some kind of 'off' flavor, too. The only reason for a 3-star rating today is because of the delightful and helpful staff. I don't doubt that they would have replaced the sandwich had I asked, but I didn't want to have to wait to be served again. This complaint is really directed toward whomever is managing their kitchen at that location; a paltry filet of that measly size and thickness should never have made it onto the grill for a sandwich in the first place! Somebody should be watching closely to ensure that their ingredients are top-notch BEFORE being served to a customer!