Chick Fil-a Reviews 

655
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, most reviewers were somewhat happy with their experience overall. Many customers frequently praise the friendly and amazing service provided by the staff, often noting their helpfulness and positive attitudes. Some people also enjoy the food, highlighting specific items like the ice cream, chicken nuggets, and chicken sandwiches as delicious and satisfying. The speed of service is also appreciated by several consumers. However, some people were dissatisfied with the accuracy of their orders, frequently receiving incorrect or incomplete items. A recurring concern is the decline in food quality, with reports of cold, dry, tough, or soggy food, and issues like excessive salt. Additionally, some reviewers experienced slow service and encountered staff who were perceived as unfriendly or unaccommodating regarding specific requests.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with some finding the food great, top quality, and fresh,... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing disappointment. Some customers... See more

Staff

Customers had ambiguous experiences with staff, with some praising employees for being friendly, helpful, and... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers praising excellent... See more

Order

Consumers find order experiences to be consistently negative, with many reporting issues such as incorrect... See more

Reviews shaping this summary

Rated 3 out of 5 stars

First time visiting Chick Fil-a during our recent trip to NYC. We wanted to see what it was all about. The guy who took our order was very friendly and asked where we were from and said Chick Fil-... See more

Rated 3 out of 5 stars

A serious decline in food quality! We have been visiting Chik Fil-A for decades and very rarely would there be a problem. But, more recently, the food quality has declined. This morning we purchased... See more

Rated 3 out of 5 stars

Ordered 2 combos tonight 9/15/25, seems like there is a major disconnect with quality control, how do you get cold fries in a busy drive thru,and the ice dream is a joke it's a kiddie cup off the kids... See more

Rated 3 out of 5 stars

The order was wrong. I contacted customer service and was told that a manager or the owner would contact me to make it right. That was a week ago Tues and I'm still waiting. We use to go there every w... See more


2.7

Poor

TrustScore 2.5 out of 5

655 reviews

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2.7

All reviews

(655)

80 reviews in the last 12 months

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Rated 5 out of 5 stars

Free Fast Friendly Service!

I had just gotten my friend from her shoulder surgery and we stopped at store #01071 in the Woodlands. Christian did an amazing job keeping the line moving and noticed my friend had surgery. I told him she was hungry and we pulled around to pay. We didn't owe anything! Thank you so much for blessings!

4 February 2026
Unprompted review
Rated 2 out of 5 stars

Disappointing Drive Through Experience and Lack of Professionalism

I recently visited Chick-fil-A - 4285 State Bridge Rd, Store 00686, and unfortunately had another disappointing drive through experience.

The employee who took my order did not greet me and appeared disengaged. She stood toward the rear of my vehicle while asking for my name and later leaned awkwardly off the curb, almost losing her balance, so I could scan my phone. She did not say thank you or offer any standard courtesy.

I would like to add that I did nothing to provoke this type of behavior. I was my usual kind and respectful self throughout the interaction.

When I mentioned the interaction to the staff member bringing out orders, he suggested she might be new. I later called and spoke with a manager, but there was no genuine concern expressed, even after I explained that this was my second visit experiencing similar behavior.

Customer service and professionalism are important. Sadly, this location did not reflect those standards during my visits. I hope management takes the opportunity to improve the experience for future customers.

21 February 2026
Unprompted review
Rated 2 out of 5 stars

Wishing I could like the Chik-fil-a experience

Everyone says how good it was and I've never been. So I thouthought I'd try it once. Being on a low carb diet there was very little to eat but I found something pretty good. What disappointed me even more was the crowd, the noise, and the sticky floors

19 February 2026
Unprompted review
Rated 2 out of 5 stars

Portions are too small

I never do fast food, but my oven is not working so I thought I would try this since they are highly regarded. I was very disappointed in the food. The chicken fingers are a child's size. Make them bigger and charge more. Fries were not cooked long enough. I also have found out that a lot of customers are angry that all fast foods places are charging more and giving small portions. The service was excellent.

18 February 2026
Unprompted review
Rated 2 out of 5 stars

Incorrect orders

Visited Chick-fil-A 4 times. Only ONCE did they have our order correct. Very disappointing. The food is ok, but the people who take the order needs to be doublely sure it's correct.

30 January 2026
Unprompted review
Rated 2 out of 5 stars

Just not good

I had not been for a long time. There is one very near me, and it always looks busy, so I thought it must be good. I went at 4, which may be a bad time (no excuse though). The regular chicken sandwich I got was horrible. Breading was soggy and sliding off the chicken. Pickles were hot and limp. It seemed to have no flavor on its own, so I tried putting the sauce on. Well, then all I tasted was sauce and it wasn't good. Why do people praise this place so much??

12 January 2026
Unprompted review
Rated 2 out of 5 stars

I ordered a 30 piece nugget with 7…

I ordered a 30 piece nugget with 7 Polynesian sauce cups. When I h ot home there were no sauces and the coke was mostly carbon water. When I tried to call the a tore that was impossible. I was put in a que. 8 stayed in that que f or over 40 minutes. Do that obviously wa a not the store in Fountain colorado. I was a not h o to waste my gas and safety going back. We were recovering from 10+inches of snow the day before and the roads were still unsafe. It will be a long while before I go back there.

10 January 2026
Unprompted review
Rated 2 out of 5 stars

Too pricey

They threw away all our food when we went to the restroom and replaced the drinks ha ha also I ordered two children's meals substituted drink for shakes and they came to over $20 again ha ha I can buy bare chicken nuggets and waffle fries and cook at home for 1/4 the price if that

10 December 2025
Unprompted review
Rated 5 out of 5 stars

I would recommend this place!

Yummy food! (Especially the fries and chicken nuggs) The food comes out fast, and good ice creams!

One thing i don't get is why is this rated 2.5 stars? It deserves better! Maybe the problem is specific locations, otherwise it's good!

10/5 stars! (Wish i could rate higher)

15 November 2025
Unprompted review
Rated 1 out of 5 stars

What is going on!!??

Hi, since the complaint dept is not listed but the compliment is,..I will start here, Order # 539164. Store Rivermont Station 00448
1. NO COFFEE(how does this even happen!!!
2. GIVE TOGO BAG, WHEN ORDER DINE IN
3. NOT GIVEN DRINK WHENTHEY TRIED TO GIVE ME TOGO BAG.

14 November 2025
Unprompted review
Rated 1 out of 5 stars

Being treated harshly because I was a Veteran

Being a Veteran, traveling on Veterans day. I had check to see who was honoring Veterans with Meals , on this special day that comes around each year. It blesses my heart to be a small part of this day. Shared with all my Brothers and Sisters who as well Served, that raised their right hand and made commitment to our beloved country , willing to do what ever was needed from us including giving our lifes for this Great Country.
I had checked the published list showing what Business's were offering Veterans, Chick Fil A showed where they were offering a Chicken biscuit if it was Am and Chicken Sandwich if it was Pm
This sounded really good,
I could of went to several other places, for much bigger meals from Steaks, Burgers , Ribs. Several choices to be had,
So I stopped at the Chick fa la Anderson, Indiana just off I-69
Walked up to the counter to order told the young man I was a Veteran and told him I'd like to have a chicken sandwich that was advertised, then I was going to pay for a drink and Waffle fries, He lost all his smiling composer snapped his eyes at me and said, were not doing that, I may be able to get you a small fry but that it. I showed him the ad , he said like I said were not doing that here, he then turned before I could respond, grabbed a small fry , no salt, no sauce, crammed it in a sack , and said here you go chief, like I was a bigger, very insulted, very shocked I was being treated this way, I am a Man of God and Thought This Establishment was a Christian based business, never again will I darken their doors,

11 November 2025
Unprompted review
Rated 4 out of 5 stars

I just got done having lunch at…

I just got done having lunch at Chick-fil-A. I like your sweet the workers are and I love the food but you can make your tea a little less strong and you put too much ice in your drinks doesn’t matter to me that ain’t no ice in my drinks anyway but somebody who won’t drink with ice does not want all that in drink just need a little bit of ice not two scoops and it’s a very fun place to eat at I just wish you had more for special needs there I was born with Down syndrome and going in restaurant is very hard for me so please make your restaurant or colorful other than that, you have great service and I plan to eat there a get

12 November 2025
Unprompted review
Rated 1 out of 5 stars

My high school well mannered son never…

My high school well mannered son never held a job applied at chick fil a dress well polo shirt pants chruch attending , had two interviews my African American son chick fil a klein Texas Fm 2920 did not fire my son my does not purchase From chick fil a.

4 September 2025
Unprompted review

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