CHIKO Reviews 103

Reply from CHIKO

Updated Apr 28, 2022

Hi there,

1. About Upper Materials:

The upper materials vary on each design. Most of our shoes are made of genuine leather. Some designs are made with fabric, suede, pony hair or synthetic materials etc. Material details are specified in the product description of each product under the tab of "additional information". Shoppers can also pick and choose with material filter tool at our online store.

2. About Country Of Origin:

We are multinational company with production facilities and warehouses in China and logistic centers in multiple countries. We never advertised our products has anything to do with production in Italy, which is not indicated anywhere on our products either.

3. About Shoe Size:

As mentioned on our website, our shoes are true to our size chart. As size chart varies from brand to brand, if you are the first time shopper at our online store, before place an order, we strongly suggest you to measure your foot length and compare it to our size chart in order to locate your shoe size accurately.

4. About Delivery Leading Time:

Since you didn't mention your order number in your review and we can not find any order under your name, we can not tell the exact leading time in your case. Generally, as mentioned on our website, the item in stock is shipped in 7 to 10 BUSINESS days. Restocked, large sizes (size 9 and above), made-to-order or pre-order items are shipped in about 2 business weeks.

5. About Partial Delivery:

If there are multiple pairs for one order, it may be shipped in batches. Tracking number for each batch is provided. The order will be marked as "shipped" when all batch shipments are on the way.

6. About Logo:

CHIKO logo is printed on the shoe box. The refererence number on the shoes are model numbers for production usage only.

Kind regards,

Chikoshoes.com

Reply from CHIKO

Updated May 12, 2022

We don't have order no. 38607. Please log into your account to check the order details and print out invoice if you have placed the order at our online store.

The order confirmation emails are sent out automatically as soon as your order is placed. If you didn’t receive it, please check your spam folder. The email can also be bounced by your email server, especially if your email address ends as following:

“hotmail.com”
“outlook.com”
“web.de”
“aol.com”
“icloud.com”
“me.com”
“t-online.de”
“btinternet.com”
“gmx.de”

In this case, please contact your email service provider to add our domain (chikoshoes.com) to your safe list. If you still can not receive our email after add our domain to your safe list, we suggest you switch to other email service provider such as “gmail.com”.

Reply from CHIKO

Mar 21, 2022

Hi there,

As mentioned in our return instruction email, please allow a minimum of fourteen (14) days for us to receive and process your return. You can expect a refund within twenty (20) business days of when we receive your return and your return is qualified for refund. The refund will be credit back to your original method of payment. If you paid with credit card, it may take up to 10 business days for the refund to show in your bank statement. If you paid with Paypal, please log into your Paypal account for details.

Please make sure you have uploaded your return package tracking number and your order number via the link in the return instruction email. It will speed up your return process dramatically.

Kind regards,

Chikoshoes.com

Reply from CHIKO

Updated Mar 16, 2022

Hi there,

As mentioned on our website, the item in stock is shipped in 7 to 10 BUSINESS days. Your order was shipped within 10 BUSINESS days after national holiday break was over.

The flights to UK was limited due to Covid-19 pandemic. Supply chain has been a global issue across many industries. Many packages are queued up at the airport for available flights, especially the peak shipping season right after national holiday break.

We have shipped your package with express delivery service by TNT. It took only 3 days from shipment to arrival. All these are done at our costs.

It's not our intention to delay your shipment and we have tried our best to speed up the process as soon as we can. Your understanding would be highly appreciated!

Kind regards,


Chikoshoes.com

Reply from CHIKO

Updated Mar 7, 2022

Hi there,

1. About Batch Shipment & Tracking:

Your order no. 378912 was shipped in batches. Three pairs were delivered in first batch with UPS tracking number of 92612902477228543475220164. The package was signed for delivery on March 2, 2022.

The fourth pair was shipped in second batch with UPS tracking number of 92612902477228543400196878. The package was shipped out on March 4, 2022 and currently in transit. The estimate delivery time is around March 12, 2022. The shipping status can be tracked on UPS website at:

https://wwwapps.ups.com/WebTracking/track?track=yes&trackNums=92612902477228543400196878

2. About Return Policy On Bulk Orders:

As mentioned in our return policy, bulk orders of more than 3 pairs or items (include 3 pairs or items) per order or multiple orders are not eligible for return.

For the first time shoppers at our online store, we suggest to order one pair first to see if the shoes fit well before ordering in bulk.

More details about our return policy can be found at:

https://www.chikoshoes.com/shipping-returns/

3. About Shoe Size:

As mentioned on our website, the size chart varies from brand to brand. If you are the first time shopper at our online store, before place an order, we strongly suggest you to measure your foot length as below, and compare it to our size chart in order to locate your shoe size accurately. You can also contact us for help to locate right size. More details about size and foot length measurements can be found at:

https://www.chikoshoes.com/size-guide/

Kind regards,


Chikoshoes.com

Reply from CHIKO

Feb 18, 2022

Hi there,

As mentioned on our website, orders placed from Jan. 15 to Feb. 5, 2022 will be shipped out after Feb. 10, 2022 due to national holiday break. Your order no, 376163 received on Jan 21, 2022 will be shipped out after national holiday break. We will email you the package tracking number as soon as the package is on the way.

Order confirmation emails are sent out automatically as soon as the order is placed. If you didn't receive it, please check out your spam folder. You can also log into your accoun to view order details and print out invoice.

Kind regards,

Chikoshoes.com

Reply from CHIKO

Updated Jan 5, 2022

Hi there,

Your order no, 370285 was shipped to your address in Hong Kong on Dec. 22, 2021, in two business days after your order was received. There was no delay for your shipment. Your order was processed and shipped on time despite the busy holiday shopping season.

The package was shipped by SF Express with the tracking number of SF1408023454839. The package was delivered on Dec. 25, 2021 on Christmas Day.

The details about your shipping can be tracked on SF Express website at:

https://www.sf-express.com/cn/en/dynamic_function/waybill/#search/bill-number/SF1408023454839

Our store system has been sending you the update on your order automatically. But your email ended "mohg.com" blocked all the emails from our domain (chikoshoe.com). Please contact your email service provider regarding this issue, or switch to hassle-free email service provider like "gmail.com".

Happy Holidays!

KInd regards,

Chikoshoes.com

Reply from CHIKO

Jan 5, 2022

Hi there,

Your order no. 366918 was shipped on Dec. 7 by UPS. The order was shipped in two business days after your order was received without any delay.

Your package has been signed for delivery on Dec. 21, 2021. The package tracking number for your order is 1ZX217656793141292. You can track the package status on UPS website at:

https://www.ups.com/track?loc=null&tracknum=1ZX217656793141292&requester=WT/trackdetails

The emails of order confirmation and shipping updates are sent out automatically by our store system. If you didn't receive them, please check your spam folder. As mentioned on our website, some email service providers are blocking all the emails from our domain. In this case, we suggest you contact your email service provider regarding this issue, or switch to hassle-free emails like "gmail.com".

Happy holidays!

Kind regards,

Chikoshoes.com

Reply from CHIKO

Nov 9, 2021

Hi there,

We don't work during weekends or holidays. Please try to contact us during working days. Thanks!

Kind regards,

Chikoshoes.com Customer Support

Reply from CHIKO

Updated Oct 31, 2021

Hi there,

Your order no. 357978 was shipped to Chile on Oct. 21, 2021 by DHL Express. The package tracking number is 9692337255. Your package has been signed for delivery on Oct. 28, 2021. If you didn't receive the package, please check with your friends or family to see if they have signed on your behalf.

The tracking details of your package as well as the proof of delivery can be found at DHL wbeiste as below:

https://www.dhl.com/us-en/home/tracking/tracking-express.html?submit=1&tracking-id=9692337255

You can also log into your account to track the package. For any further questions you may have, please use online message form to reach us as the emails may end up in spam folder.

Kind regards,

Chikoshoes.com Customer Support

Reply from CHIKO

Updated Oct 24, 2021

Hi there,

As the shipping companies were closed from Oct. 1 to Oct. 7 for national holiday break, the shipments for all orders were delayed for the holiday break. Your package was shipped out as soon as the shipping companies are back to work.

Since it's peak shipping season and the flights to UK are limited due to Covid-19 pandemic, it usually takes a couple of days for the tracking details to be available on TNT website. The packages at the airport are queued up for the available flights. The tracking details for your package shall be available online as soon as the package is boarded on an airplane. Your patience would be highly appreciated.

UPDATE: The tracking details for your package with tracking number GE983578425CN is already available online at TNT website, just 7 hours after we posted our reply to your comment. The package is now at Castle Donington and UK customs just released the goods.

As you can see online, the package was shipped on Oct. 20, 2021. The tracking details are published four days later by Oct. 24, 2021. Before the tracking details are published, your package is in fact already half way to the destination. There is no delay with the shipment but it takes a couple of days for the tracking details to be available online.


Chikoshoes.com Customer Support

Reply from CHIKO

Updated Aug 24, 2021

Hi there,

Thank you for taking time to write a review on Trustpilot. The mini metallic handbag you've purchased for US$ 89 back on Feb. 2, 2020 is one of our best sellers. They are completely sold out already and no one has raised any issue about the quality. If you are not happy with your purchase for any reason, please email our customer support team directly.

As mentioned in our return policy, we offer 30 days return service from the date of purchase. Your order no. 240388 placed one and half years ago, back on Feb. 2, 2020, is no longer valid for return. Please check out our return policy for more details.

For any questions regarding your order, please contact our customer support directly by emailing us with your order number.


Chikoshoes.com Customer Support

Reply from CHIKO

Updated Apr 10, 2021

Hi there,

As mentioned in our shipping and return policy published on our website, customer pays return shipping. International shipping costs and tax/duty charges may occur on some returns. For tax/duties occurred on returns, it will be deducted from original payment before refund. Please take it into consideration before place an order.

We can not follow up on your return as we didn't receive the tracking number for your return. Please use our online contact form to email your return tracking number to our customer service team as email us directly may end up in spam folder.

The shoes you ordered are one of our best sellers, which has been purchased by many customers worldwide and no one complained about quality. If you don't like them, simply follow our return intruction and return policy to return them for refund.

To avoid any misunderstanding, we do suggest the shoppers to read through and understand our return policy before place an order.

Kind regards,

Chikoshoes.com Customer Support

Reply from CHIKO

Apr 9, 2021

Hi there,

Your order was dispatched on March 26, 2021. But due to Covid-19, the available flights to UK is limited. The packages are queued up for available flights. Your package will be on the way as soon as the flights are available.

Chikoshoes.com Customer Support

Reply from CHIKO

Updated Mar 10, 2021

Hi there,

As mentioned on our website, the messages and emails are replied in 24 hours during business days. If you didn't receive any reply, your email may end up in the spam folder. That's why we suggest the visitors to reach us by leaving a message online instead email us directly.

We offer 30 days return service from the date of purchase. Your order #307723 placed on Jan. 4 and shipped out on Jan. 8, 2021 is no longer valid for return.

The shoes you ordered are one of our best sellers, which has been purchased by many customers worldwide and no one complained about fitting or quality. If they don't fit you well, it means our shoe profile is not fit for your foot shape. We suggest you try other shoe brand instead.

Kind regards

Chikoshoes.com Customer Service

Reply from CHIKO

Updated Mar 6, 2021

Hi there,

Thank you for reaching us at Trustpilot.

We are not sure what you mean by the unreasonable return policy. We offer 30 days return service from the date of purchase. For the item which is unworn in original condition with original packing, the shopper can log into the account and submit a return request for refund in 30 days from the date of purchase. These are extremely common return terms among online shops.

We do accept exchange. To speed up the process of exchange, we usually would suggest the shoppers to return the items for refund, while place a new order for the exchange items. In this way, the shoppers can receive the exchanged items much sooner than return the items for exchange.

We do suggest the shoppers to read through the details of return policy before place any orders to avoid any misunderstanding. More details about our return policy can be found at:

http://www.chikoshoes.com/shipping-returns/

As for late shipping, we have "Late Shipment Notice" due to holiday break clearly published on our website along with a discount coupon offered. It is publicly notified to all the shoppers on the checkout page prior to place any orders. The visitors are also get notified on the shipping policy page and contact us page. We see you have applied the discount coupon to your order upon checkout. It is assumed that you have read the late shipment notification before place an order and understood the terms of late shipment for this order. Hence, the accusation of late shipment as here in your message seems quite unreasonable.

Our customer service team will follow up on your order cancellation request shortly.

Kind regards,

Chikoshoes.com Customer Service

Reply from CHIKO

Updated Jan 19, 2021

Hi Kim,

Thank you for the review. We are a multinational company. Due to lockdown in many countries for Covid-19 pandemic, all orders are currently shipped from our warehouse in China.

Your order no. 305104 was placed on Dec. 15, 2020 and shipped out on Dec. 21, 2020. The total leading time of order processing is 3 business days. As the shoes in size 9 and above are made to order and usually takes 15 business days to ship out, we particularly expedited your order without extra charge, to make sure your shoes are on the way before holiday breaks.

As no deliveries are made on Christmas and New Year holidays, it is quite understandable that UPS (tracking number 1Z4W260E0412534460) delivered your package until Jan. 4, 2021, which left you 10 days to submit a return request before the order is expired for return. It's plenty of time for you to try on the shoes and decide to keep them or not, even for gift purchase.

The shoes you purchased are one of our best sellers. They are made with soft genuine leather and crafted with attention to details. These boots have been purchased by many customers worldwide and no one has raised any issue about the quality. If you don't like the shoes you ordered, we suggest you submit a return request as soon as you received them, instead of dwelling on it for 15 days until the return time is expired.

Kind regards,

CHIKO Customer Service

Reply from CHIKO

Updated Jan 16, 2021

We can not find any order placed with your ID of "An Average merican Customer". Please let us know your order number so we can look into the product details.