CHIKO Reviews 103

I got my order 12 days from the day I ordered it, but it only took 4 days for them to get to London which is amazing! The boots are beautiful, soft leather, comfortable, great fit. I usually wear 6.5 UK but following their chart I would be 7 or even 7.5. I decided to go with my usual size and they fit perfectly, so I'd say just go with your usual size. So so pleasantly surprised by the quality and shipping time. One negative I would have to say is the smell, they smell like glue and paint but I don't see that as a problem really. Overall very happy with them.

I ordered a pair of shoes that I was told were out of stock days later and the email address they used does not accept replies. I wish they would’ve told me sooner they were out of stock instead of falsely advertising that they had it. Also it would be nice to have the opportunity to talk to a representative to see if they will be back in stock soon. In my order their was also another pair of shoes that I have not received nor can I track either.

The shoes I ordered were not true to size so I wanted to return them:

The returned items shall be received within 15 days of the date your return request approved. 50% restocking fee may occur if the returned package is received outside 15 days time frame. If your return is not received in 30 days of the date your return request approved, your return request will be canceled and your order is no longer valid for return. Please follow the instructions as below to return your item: STEP 1: Please mail the return items in its original package via a prepaid (customer pays return shipping), insured, traceable method to the following return address. STEP 2: After your return is on the way, please click following URL to fill out your return tracking number. If you can not click to open, please copy and paste following URL to your web browser. Without valid tracking number of your returned package, we will not be able to process your return.

Please allow a minimum of fourteen (14) days for us to receive and process your return. You can expect a refund within twenty (20) business days of when we receive your return and your return is qualified for refund. The refund will be credit back to your original method of payment. If you paid with credit card, it may take up to 10 business days for the refund to show in your bank statement.
Before you order anything read how challenging this policy is!! They are basically saying it could be over a
month before you receive a refund!!! AND THEIR TELEPHONE NUMBER DOESN'T EVEN WORK!! THERE ARE NO LIVE HUMANS TO HELP YOU!!

Hi its my first time buying Chiko shoes and delivery is fast, the style are unique and its comfortable to the feet, ill order more shoes!!!

My shoes arrived today and they are excellent. I am so pleased with the quality and style. I ordered a EU 39, and I am usually an 8. Would definitely recommend.

Wow. I am really blown away. I have been following Chiko's for a while admiring their massive collection of unique stylish shoes but I hesitated purchasing from them due to them being in China and the unknown of the quality of the product in which I received. I finally bought a pair of stunning shoes and I literally received them in a week at my doorstep in Sweden. I mean wow... and then the quality of the shoes is so lovely. I am usually a size 6 but when I looked at their size chart I ordered a 6.5 and it was perfect. Dont hesitate to buy from these folks. Highly recommend.

i wish i could give ZERO stars. horrible the shoescome from CHINA
takes weeks to come. SMELL is bad. and the size of the shoes are obviously made for women who had their feet wrapped as children.
so so narrow and small. also no way to get in touch with anyone from customer service. i emailed for a return request because the shoes are brutally tight. and after 1 week received a template email that said my request was denied because the items arent returnable! no where on the website does it say that and I never purchase items I am unable to return. this company is a thief. they charged my card and i have shoes i cant possibly wear and have paid for. DO NOT BUY FROM THEM>>> sharon brown

I recognize that it was generous to extend the deadline, but in doing so the return policies for the new timeline should apply to me. I spent the time provided in the extension well, as I was researching shipping methods and reaching out to various companies, who took a while to get back to me. The fact of the matter is that my deadline was extended and shipping to china stopped before that new timeline. It was a kind gesture to have extended it but since you did, any new extension policies due to Coronavirus should apply to me as well. I’m willing to drop this all together, but would like to give you all a word of advice. Good customer service is being polite and professional at all times. You never know who is reading a review and I’ve noticed accusatory words being used like “sit on” and from a previous review “liar”. This isn’t a good indicator of management or good customer service and it is important to take an approach of positivity no matter who is right or wrong.

I just received my shoes. I was waiting for five weeks from the date of placing the order but it was worth to wait. They are beautiful and very comfortable exactly like in the pictures. Definitely, I will order from CHIKO again.

I placed an order on February the 5th, since then I been trying to contact the customer service to try to get an update and is impossible, no one ever answer, I tried, Twitter, email, Facebook messenger, I am nervous specially after reading the reviews of people that have similar issues than me. My order number is 240411, as a minimum they should answer. I will have to call my back to start a fraud review.

I have been hanging around at your online store for about a year and finally put up an order for a pair of your best seller boots. They are absolutely lovely just like in the photo! I will definitely come back for more. Love your shoes and mini handbags.

Excellent service and fabulous shoes.exactly as pictured and fit well.Surprising comfortabl.

Unique and stylish! I have to order a size bigger for my wide feet and it worked. Highly recommended!

Love my shoes! Very stylish and well made. The delivery time is beyond my expectation. 5 days to the desert of Texas - IMPRESSIVE!

The quality of these shoes is terrible and the return policy is absolute trash. The return would cost me more than the shoes did. I regret this purchase so much. I would avoid this brand. You can get much nicer shoes for these prices

My two pairs of boots just arrived. They looked exactly like the photos but the smell of glue as I opened the packaging was overwhelming. They are extremely cheaply made and look like they won’t last much wear. I am disappointed and will not be ordering anything from them in future. All the packaging details were in Chinese so I couldn’t work out any return address

Order number 226611, it’s unbelievable that after two weeks I still haven’t received my order! Has not even been dispatched!
Tried to contact customer service countless times and I’m appalled by the lack of respect.

Do not buy from this company!

Edit:
It’s been almost A MONTH since I placed the order! Their reply is that my review stands no ground! I have my order email to prove the date of the confirmation, I have my emails sent to them and their replies. I have been lied twice that one item from my order is on its way and I will get a tracking number!

Emails DO NOT lie! I’m more than happy to send the screenshots to prove it!

It does stand ground!