Choice Cottages Reviews 

228
TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

These guys only send you a link if your internal rating is 4 or 5 so obviously manipulating the reviews. Stayed in Georgeham and was pretty dreadful and we checked out early unfortunately.

Company replied

Rated 5 out of 5 stars

Loved the whole place, from the moment we got there. Lovely welcome from Karen, stunning and unique grounds. Well equipped clean and tidy cottage with so much history. Comfy and massive beds. The... See more

Rated 5 out of 5 stars

Superb, stylish spotlessly clean and well equipped apartment at Woody Bay, North Devon. Everything you need for a perfect stay. Comfortable mattress and pillows, lovely powerful hot showers, and a bat... See more

Company replied

Rated 5 out of 5 stars

The house itself was perfect: beautifully decorated, well equipped, warm and comfortable, quiet and peaceful with gorgeous countryside views, but still only a few minutes from town. Ian and Vicky wer... See more

Company replied

Company details

  1. Cottage

Information provided by various external sources

Quality Self Catering Holiday Cottages | Holiday Home Letting Agent | Devon - Croyde - Woolacombe - Braunton - Saunton - Coastal and Country


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

228 reviews

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4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(228)

22 reviews in the last 12 months

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Rated 3 out of 5 stars

Misleading Information supplied by company and Failure to ResponsdFailkure to repond

The 10 day holiday at White House Braunton was booked for end of July. Overall the interior living accommodation was excellent. However there were particular features advertised that did not exist. Despite immediately contacting the property manager there was no response, Despite contacting the company firstly by visiting their office then detailing by email and finally by "signed for" written letter setting out the misleading advertised information , there has been no reply. For a company that asks for such information to be made known immediately and then asked me in a "stock" email to advise personally about the "experience" as the clients are so important I and my family were totally disappointed.

31 July 2023
Unprompted review
Rated 5 out of 5 stars

Great bungalow in great condition

Great bungalow in great condition, well equipped, and the owners are caring and attentive when you need them to be. Highly recommend.

26 August 2023
Unprompted review
Choice Cottages logo

Reply from Choice Cottages

Thank you for your 5 star review, much appreciated.

Rated 5 out of 5 stars

Orchard Cottage is a hidden gem

Orchard Cottage is a hidden gem . Clean and tidy and up to date. A stone’s throw away from everything Braunton has to offer. Highly recommend for a family of 4

19 August 2023
Unprompted review
Choice Cottages logo

Reply from Choice Cottages

Thank you for your 5 star review, much appreciated.

Rated 5 out of 5 stars

The pretty cottage at Georgeham…

The pretty cottage at Georgeham Whitehaven was clean, comfortable and perfect for our stay. It was well stocked with everything we needed. We had a very short journey to the delightful Putsborough beach each day. Thank you for a very enjoyable family holiday.

18 August 2023
Unprompted review
Choice Cottages logo

Reply from Choice Cottages

Thank you for your 5 star review, much appreciated.

Rated 5 out of 5 stars

Lovely stay.

Lovely stay ,cottage was very cute ,immaculate and everything was thought of .

25 August 2023
Unprompted review
Choice Cottages logo

Reply from Choice Cottages

Thank you for your 5 star review, much appreciated.

Rated 5 out of 5 stars

Good access to beach & shops etc.

Good access to beach & shops etc, yet quiet. Good size rooms and amenities. Dedicated car park space in Woolacombe in a real bonus. We went in August so was busy. Our grandson loved the toys there.

12 August 2023
Unprompted review
Choice Cottages logo

Reply from Choice Cottages

Thank you for your 5 star review, much appreciated.

Rated 2 out of 5 stars

The house is in an excellent location

The house is in an excellent location with just a ten minute walk to Croyde Bay and its beautiful sandy beaches and dunes. However Ridgeway is sadly in need of an interior revamp. The ground floor utility room with shower needs a good clean, especially above the shower where there are mould growths or dirt lines from the ceiling down. The only ventilation is the ceiling mounted extractor fan which is too small for purpose. The room smells very damp and we resorted to leaving the doors open to assist ventilation, which unfortunately led straight into the dining area. Hand and bath towels were provided and two of each had a mouldy smell about them and had to be washed before use.
The kitchen extractor fan filters needed cleaning as the unit was ineffectual and needed a good dusting over the canopy. The settee opposite the flat screen in the lounge has lost its springiness and was uncomfortable after a short time. All the opening windows need lubrication to work smoothly.
Lastly I found a hairline crack in the bathroom wash basin and reported it to the property manager on Wednesday the ninth August but she wasn't answering so I had to leave a message which was never replied to.
I feel the property is overly expensive for its current condition.

15 August 2023
Unprompted review
Rated 5 out of 5 stars

Very effecient company

Very good communications before, during and after the stay. No hassle and excellent property and service

12 August 2023
Unprompted review
Choice Cottages logo

Reply from Choice Cottages

Thank you for your 5 star review, much appreciated.

Rated 5 out of 5 stars

Stable Yard Barn: a jewel in Devon

Stable Yard Barn is a beautiful and cosy cottage, very nicely located, the hosts could not have been more kind or helpful. An absolutely wonderful holiday experience!

11 August 2023
Unprompted review
Choice Cottages logo

Reply from Choice Cottages

Thank you for your 5 star review, much appreciated.

Rated 5 out of 5 stars

Relaxing comfortable break with a stunning view

We had the most wonderful relaxing time in this cosy lodge that adequately catered for 4 adults. Quiet, beautiful surroundings and a very comfortable bed. Lots of green space and an outdoor seating area made this a perfect getaway. We will be coming back.

29 July 2023
Unprompted review
Choice Cottages logo

Reply from Choice Cottages

Thank you for your 5 star review, much appreciated.

Rated 1 out of 5 stars

Awful company to go through

Awful company to go through. Would never recommend

7 July 2023
Unprompted review
Choice Cottages logo

Reply from Choice Cottages

In response once again.........

Mr Spendlove was refunded 50% which the owner of the cottage very kindly offered.

CHOICE acts on behalf of the owner. The contract is facilitated between the guest and the owner and CHOICE has no jurisdiction over the the funds exchanged between guest and owner. CHOICE is the agent and does not have the authority to enforce refunds other than according to the legal compensations as entitled by the guest and determined and authorised by the owner.

This is above and beyond what the Terms and Conditions provided.
See correspondence with Mr Spendlove according to the email records.

Dear Mr Spendlove

We are very sorry to hear of your difficult circumstances. As instructed, we will try and resell the period on your behalf and have released availability straight away. Please can you contact your insurance provider for a refund.

Herewith an excerpt from our terms and conditions in respect of cancellations.

10 Cancellation Plan / Insurance

10.1 You will need to arrange a Cancellation Plan / Travel Insurance in order that all persons are covered under a Master Plan/ Policy in respect of death of a party member listed in the booking, serious illness or accident and summons for jury duty. Please note: Most Cancellation Insurance Policies will not cover you against deciding you do not want the holiday, or cannot afford it, or divorce, or move house, or cancellation due to a pre-existing illness from which you knew you were suffering when making the booking.

10.2 In the event of a cancellation for reasons not covered under Our Terms and Conditions and where you have not taken out a Cancellation Plan / Travel Insurance, we will make reasonable efforts to re-let the property (as we do with all cancellations) and if we succeed you will receive a refund. The refund will be the sum recovered by us through re-letting, less the Booking Deposit which will be assumed to be one third of the full letting tariff of the given days booked, plus other nominal fees such as credit card transaction fees and a £50 administration fee. (Note: If the holiday home is re-let for a discounted amount, your refund will be for the discounted rate at which the property was re-let minus the aforementioned costs.)

10.3 However, if we are unsuccessful in re-letting, you will be liable for the full cost of the letting. In any event, the balance of any monies due must be paid to us ten weeks before the start of the holiday in the usual way, unless you have already been informed that your claim has been accepted by Insurers or the property is re-let. If not, the balance will pursued through legal channels.

10.4 Cancellation should be notified by telephone as soon as possible and confirmed in writing or by email within seven days of the event leading to a cancellation. All cancellations will need to be done through your elected policy provider and Choice Cottages will charge a £50 administration fee plus VAT, which you will need to submit to your Insurance as part of your claim.

Rated 5 out of 5 stars

Lovely quaint cottage

A lovely, quaint, little cottage with everything provided to make it a perfect stay, with homely touches of real flowers and home made scones with clotted cream. Booking and communication was straight forward, making it easy to check in. The host lives next door and is on hand for anything you need. Would definitely recommend.

24 July 2023
Unprompted review
Choice Cottages logo

Reply from Choice Cottages

Thank you for your 5 star review, much appreciated.

Rated 5 out of 5 stars

Lovely remote cottage

Lovely remote cottage, cottage was clean and had everything we needed.
If your looking for peace and tranquility this is the cottage for you.

24 July 2023
Unprompted review
Choice Cottages logo

Reply from Choice Cottages

Thank you for your 5 star review, much appreciated.

Rated 5 out of 5 stars

Whitehaven home from home + great TV

The websites photos and description of Whitehaven was accurate and in reality even better. The cottage was clean with fresh bedding and towels and nice touches like the soap bars and the welcome pack. Clear friendly messages from the owners was a nice touch and they included a free Putsborough beach pass which we used daily and was worth £12/day.
New TV had every channel and streaming service you could wish for. The kitchen has every utensil you could need. The oven excellent. We also used the washing machine and tumble dryer and the outside hose so useful to wash down wetsuits and body boards. A truly excellent holiday property. Recommend.

21 July 2023
Unprompted review
Choice Cottages logo

Reply from Choice Cottages

Thank you for your 5 star review, much appreciated.

Rated 5 out of 5 stars

Great commications through out

Great commications through out, accomadation outstanding, and would be back to stay again at the Ranch

15 July 2023
Unprompted review
Choice Cottages logo

Reply from Choice Cottages

Thank you for your 5 star review, much appreciated.

Rated 5 out of 5 stars

Lovely little apartment on the hillside…

Lovely little apartment on the hillside overlooking the beach. 5min walk to the shops and beach. Apartment very tidy and had all amenities.

14 July 2023
Unprompted review
Choice Cottages logo

Reply from Choice Cottages

Thank you for your 5 star review, much appreciated.

Rated 5 out of 5 stars

One of the best places we have ever…

One of the best places we have ever stayed! Spotlessly clean, beautiful furniture and perfect location. We will most certainly be back!

24 June 2023
Unprompted review
Choice Cottages logo

Reply from Choice Cottages

Thank you for your 5 star review, much appreciated.

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