Choice Cottages Reviews 

228
TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

These guys only send you a link if your internal rating is 4 or 5 so obviously manipulating the reviews. Stayed in Georgeham and was pretty dreadful and we checked out early unfortunately.

Company replied

Rated 5 out of 5 stars

Loved the whole place, from the moment we got there. Lovely welcome from Karen, stunning and unique grounds. Well equipped clean and tidy cottage with so much history. Comfy and massive beds. The... See more

Rated 5 out of 5 stars

Superb, stylish spotlessly clean and well equipped apartment at Woody Bay, North Devon. Everything you need for a perfect stay. Comfortable mattress and pillows, lovely powerful hot showers, and a bat... See more

Company replied

Rated 5 out of 5 stars

The house itself was perfect: beautifully decorated, well equipped, warm and comfortable, quiet and peaceful with gorgeous countryside views, but still only a few minutes from town. Ian and Vicky wer... See more

Company replied

Company details

  1. Cottage

Information provided by various external sources

Quality Self Catering Holiday Cottages | Holiday Home Letting Agent | Devon - Croyde - Woolacombe - Braunton - Saunton - Coastal and Country


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

228 reviews

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1-star

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4.5

All reviews

(228)

22 reviews in the last 12 months

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Rated 5 out of 5 stars

We stayed at Baywatch for a week 24th…

We stayed at Baywatch for a week 24th June 2023
What a lovely house. Well equipped with everything you can think of for a relaxing stay. It was only a 10 minute walk to the beach. We loved the hot tub

It was our first time using Choice Cottages as we usually stay at Ruda but after some bad experiences and having found this house we will no longer return.

We will be back to Baywatch. The customer service was first class even posting items back to us we forgot to pack to come home.
Thank you

24 June 2023
Unprompted review
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Reply from Choice Cottages

Thank you for your 5 star review, much appreciated.

Rated 1 out of 5 stars

AVOID AVOID AVOID

AVOID AVOID AVOID

Refused to offer a full refund due to situation changing. Mother was diagnosed with cancer and unable to go on holiday, and doctors advised not to travel. Company gave partial refund which is not enough considering the overall cost of the holiday.

Law states that if the holiday was booked well in advance which this was and your situation changes, and have been advised not to travel by a healthcare professional then a full refund should be given. This has not happened!

19 June 2023
Unprompted review
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Reply from Choice Cottages

re - AVOID AVOID AVOID - Mr Spendlove

Mr Spendlove was refunded 50% which the owner of the cottage very kindly offered.

CHOICE acts on behalf of the owner. The contract is facilitated between the guest and the owner and CHOICE has no jurisdiction over the the funds exchanged between guest and owner. CHOICE is the agent and does not have the authority to enforce refunds other than according to the legal compensations as entitled by the guest and determined and authorised by the owner.

This is above and beyond what the Terms and Conditions provided.
See correspondence with Mr Spendlove according to the email records.

Dear Mr Spendlove

We are very sorry to hear of your difficult circumstances. As instructed, we will try and resell the period on your behalf and have released availability straight away. Please can you contact your insurance provider for a refund.

Herewith an excerpt from our terms and conditions in respect of cancellations.

10 Cancellation Plan / Insurance

10.1 You will need to arrange a Cancellation Plan / Travel Insurance in order that all persons are covered under a Master Plan/ Policy in respect of death of a party member listed in the booking, serious illness or accident and summons for jury duty. Please note: Most Cancellation Insurance Policies will not cover you against deciding you do not want the holiday, or cannot afford it, or divorce, or move house, or cancellation due to a pre-existing illness from which you knew you were suffering when making the booking.

10.2 In the event of a cancellation for reasons not covered under Our Terms and Conditions and where you have not taken out a Cancellation Plan / Travel Insurance, we will make reasonable efforts to re-let the property (as we do with all cancellations) and if we succeed you will receive a refund. The refund will be the sum recovered by us through re-letting, less the Booking Deposit which will be assumed to be one third of the full letting tariff of the given days booked, plus other nominal fees such as credit card transaction fees and a £50 administration fee. (Note: If the holiday home is re-let for a discounted amount, your refund will be for the discounted rate at which the property was re-let minus the aforementioned costs.)

10.3 However, if we are unsuccessful in re-letting, you will be liable for the full cost of the letting. In any event, the balance of any monies due must be paid to us ten weeks before the start of the holiday in the usual way, unless you have already been informed that your claim has been accepted by Insurers or the property is re-let. If not, the balance will pursued through legal channels.

10.4 Cancellation should be notified by telephone as soon as possible and confirmed in writing or by email within seven days of the event leading to a cancellation. All cancellations will need to be done through your elected policy provider and Choice Cottages will charge a £50 administration fee plus VAT, which you will need to submit to your Insurance as part of your claim.


Rated 5 out of 5 stars

Spectacular view and location superb

Spectacular view and location superb. Hot tub a lovely way to chill out after a hard day paddle boarding.
Great hosts and perfect stepping off point for North Devon

10 June 2023
Unprompted review
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Reply from Choice Cottages

Thank you for your 5 star review, much appreciated.

Rated 5 out of 5 stars

Clean, comfy and doggy frirndly

The cottage was just what we needed. Doggy friendly, clean and close to many lovely places to visit. Our hosts were delightful.

12 June 2023
Unprompted review
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Reply from Choice Cottages

Thank you for your 5 star review, much appreciated.

Rated 5 out of 5 stars

Lovely Cottage in ideal location

Cottage was very clean and well equipped. It was ideally located and nice to have a garden to sit in. It was just what we needed for a relaxing few days.

26 May 2023
Unprompted review
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Reply from Choice Cottages

Thank you for your 5 star review, much appreciated.

Rated 5 out of 5 stars

Just Lovely

We had a wonderful relaxing stay with everything we needed. The accommodation was lovely and spacious with a nice garden area, great views and parking. Would definitely return. Thankyou

15 May 2023
Unprompted review
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Reply from Choice Cottages

Thank you for your 5 star review, much appreciated.

Rated 4 out of 5 stars

Lovely cottage

Victoria cottage - Lovely cottage, perfect location in the heart of Croyde and 10 min walk to the beach. Private parking space right next to the house. Two bathrooms with showers - no bath as is advertised on some sites.

We had a bit of an ant infestation in the kitchen (not an issue, these things happen in summer!) but when we reported it, we were asked to deal with it ourselves - we had to use salt on the floor and soap all over the surfaces to try to deter them. It would have been useful if the manager had dealt with the nest properly, as it will continue to be a problem.

12 May 2023
Unprompted review
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Reply from Choice Cottages

Thank you for your 4 star review, much appreciated.

Rated 5 out of 5 stars

The perfect place for a family break

We found Orchard Cottage on Easter Saturday, booked and arrived on Easter Sunday! What a find, this quiet cottage is tucked away behind some shops on the main road into Braunton. Don't be alarmed when you arrive and see the narrow driveway next to the Chinese takeaway! I was apprehensive but then I saw the cottage and I was so pleased! The driveway is quite a squeeze so I recommend you check before attempting it. We managed it in my husband's Mazda 6 to give you an idea of car size. He's a good driver but I helped to spot him in!

The cottage itself is very nicely decorated, bright,cheerful and very clean. We had a lovely welcome basket of goodies on arrival which was a lovely touch. The cottage has a quiet, fairly private garden which must be fabulous on warm summer evenings (sadly we were a bit early in the year for this!)
Our beds were comfy, the kitchen was very functional, lovely rainfall shower, and a cosy room for the kids with 2 single beds. There was a cot and highchair in the cottage for those with younger children. Also a washing machine, dishwasher, ironing board, clothes airer, fridge freezer etc. Also some basics in the cupboards. The WiFi worked perfectly which was important as both myself and my husband had to do some work whilst there. The cottage has a lovely log burner which we didn't use as we were nice a snug. The kids loved the stash of board games.
I absolutely loved the patio doors opening out onto the garden and the peaceful feel of the cottage. It felt like a little haven in the lovely town of Braunton with all the shops, & restaurants we needed in walking distance. Saunton Sands is an easy 10 min drive and it's about 20 mins to our favourite, Croyde. I would definitely stay here again. Thank you for a perfect break in our beloved north Devon.

9 April 2023
Unprompted review
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Reply from Choice Cottages

Thank you for your 5 star review, much appreciated.

Rated 5 out of 5 stars

A last minute short break at Sunnyside…

A last minute short break at Sunnyside Apartments in Woolacombe, was great. Place was very clean and tidy. Beds were very comfortable, even the kids slept in late, bonus!

6 April 2023
Unprompted review
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Reply from Choice Cottages

Thank you for your 5 star review, much appreciated.

Rated 5 out of 5 stars

Spotlessly clean with hot tub

Immaculately clean property with the added bonus of a hot tub. Owner helpful & friendly. Easy to book & quick response.

8 April 2023
Unprompted review
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Reply from Choice Cottages

Thank you for your 5 star review, much appreciated.

Rated 5 out of 5 stars

Lovely Little Cottage

Warm welcome cosy and clean and comfy. Ideal location

15 January 2023
Unprompted review
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Reply from Choice Cottages

Thank you for your 5 star review, much appreciated! You are a valued customer and always a pleasure to do business with.

Rated 1 out of 5 stars

Rated 1 out of 5 stars

Rating Removed by Reviewer. It was incorrect and related to a company with a similar name

10 January 2023
Unprompted review
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Reply from Choice Cottages

Dear Simon, we appreciate your disappointment, but unfortunately you have reviewed the wrong company. Please can you remove this review. You did not make a booking with Choice Cottages and the property has never been on our portfolio. Many thanks for your prompt attention to this matter.

Rated 5 out of 5 stars

October Ilfracombe Break

Just had a great weeks stay at Raphael in Ilfracombe. Booked it having read glowing reviews and was not disappointed.Great location with sea views and dedicated parking.
Clean and very comfortable accommodation.Really well equipped. Paul, the owner, was pleasant ,very helpful and had kindly laid on supplies of milk, coffee pods, biscuits, sweets, wine, beer and cider.

2 October 2022
Unprompted review
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Reply from Choice Cottages

Thank you for your 5 star review, much appreciated.

Rated 5 out of 5 stars

Enjoyable stay, could be improved.

The property was clean and tidy on arrival, in a wonderful location for walkers and nature lovers. we were disappointed by the lack of information about local places to visit, and about the bin collections.
The bins were starting to get smelly. All together an enjoyable stay, could be improved.

9 September 2022
Unprompted review
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Reply from Choice Cottages

Thank you for your 5 star review, much appreciated.

Rated 5 out of 5 stars

A great find in Croyde.

A very well equipped and furnished property. Located in the centre of Croyde and close to all amenities. The beach is only a ten minute traffic-free walk away. Look forward to returning again.

24 September 2022
Unprompted review
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Reply from Choice Cottages

Thank you for your 5 star review, much appreciated.

Rated 5 out of 5 stars

We were really enjoying our stay at the…

We were really enjoying our stay at the Stable Yard Barn! We arrived on Saturday 10th September, we were allowed in early. This was very helpful as we had our dog Charlie with us. Unfortunately on the Tuesday 13th September we had a call from our neighbour,our house had been attempted to be broken into. Eastern European thieves! Their attempt was thawted by our neighbour. He is a Hero! We came home early and of course our experience was sadly stopped by these devils!

10 September 2022
Unprompted review
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Reply from Choice Cottages

Thank you for your 5 star review, much appreciated.

Rated 5 out of 5 stars

We had a lovely stay at Raphael…

We had a lovely stay at Raphael apartment, it was very clean and comfortable, it was well equipped everything you needed for a week stay, the views were remarkable I would definitely recommend staying here.

13 August 2022
Unprompted review
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Reply from Choice Cottages

Thank you for your 5 star review, much appreciated.

Rated 5 out of 5 stars

Superb stylish apartment

Superb, stylish spotlessly clean and well equipped apartment at Woody Bay, North Devon. Everything you need for a perfect stay. Comfortable mattress and pillows, lovely powerful hot showers, and a bath. Particularly appreciated the higher level toilets, which help my poor old knees. Smart TV, big dining table with gorgeous views. Well equipped kitchen. Responsive heating. Just absolutely perfect in every way. Choice Cottages were very helpful and responsive throughout.

2 September 2022
Unprompted review
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Reply from Choice Cottages

Thank you for your 5 star review, much appreciated.

Rated 5 out of 5 stars

Woody Bay apartments

The apartment at Woody Bay was beautifully furnished and decorated, with an amazing view. Our family had a great time using it as our base for the week.

The only challenge is that it’s not at all close to any shops, so be ready for that.

The only negatives were that the Internet/TV connection died about 10PM and that it was a bit musty in the back bedroom as the heating seemed below temperature there - perhaps it needed to be aired before we arrived as it improved through the week.

31 July 2022
Unprompted review
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Reply from Choice Cottages

Thank you for your 5 star review, much appreciated.

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