Chris & Sons Reviews 

24,585
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 2,328 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery services and the wide variety of quality products available at competitive prices. Consumers often note that orders arrive promptly and are always securely and professionally packaged upon arrival. People are deeply satisfied with the efficient transactions and the helpful attitude of the staff. However, some people mentioned frustrating issues with significantly delayed deliveries or entirely missing items. A few people experienced unexpected difficulties regarding faulty items and reported a lack of assistance when trying to resolve these problems. Reviewers occasionally mentioned that communication became poor when tracking down missing orders or trying to process returns.

What people talk about most

Product

Consumers find product quality and variety to be exceptional, praising the great selection of top brands and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping times and... See more

Service

Reviewers mention positive feedback about service, highlighting consistently fast handling of returns and... See more

Order

Customers had ambiguous experiences with order processes, reflecting a clear divergence in satisfaction... See more

Price

Clients share positive opinions on price, consistently highlighting keen rates, regular offers, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been ordering from Chris & Sons for more than 4 years, and every order has been delivered quickly, without any problems or missing items. On one occasion, I needed to exchange my hairdryer b... See more

Company replied

Rated 5 out of 5 stars

Originally I gave this company a 1 star review because although they dispatched my goods quickly I hadn’t received them nearly 10 days later. I received the goods & the customer service was excellent.... See more

Company replied

Rated 5 out of 5 stars

I Love to shop at Chris and Sons !its shop where you always have costumer support in case if needed and where u meet Excellent Quality ! My orders always arrive Brand New as advertised!

Company replied

Rated 5 out of 5 stars

I have used Chris and Sons a few times now and the service has always been flawless. Easy transaction, good communication and quick delivery. I have recommended them to colleagues. I always check... See more

Company replied



Company details

  1. #5 of 8 best companies in Cash and carry wholesaler
  2. #14 of 21 best companies in Barber Supply Shop
  3. #130 of 218 best companies in Beauty product supplier
  4. #42 of 62 best companies in Beauty Products Wholesaler
  5. #45 of 91 best companies in Beauty supply store
  6. #56 of 107 best companies in Hair product shop

Information provided by various external sources

Shop Top Brands for Men and Women. Our Haircare & Styling, Barbering and Beauty Favourites include L'Oréal, Wahl, Cuccio, Orly, Salon System, Wella and Revlon


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

25k reviews

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1-star

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4.5

All reviews

(24,585)

2,281 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have used Chris and Sons a few times…

I have used Chris and Sons a few times now and the service has always been flawless.
Easy transaction, good communication and quick delivery.
I have recommended them to colleagues.
I always check out their website first.
Good value too.

18 July 2026
Chris & Sons logo

Reply from Chris & Sons

Hello Mark,

It means a great deal to hear that you continue to choose Chris & Sons and have had such consistently positive experiences with us. We’re delighted that you’ve found our service reliable, from easy ordering and clear communication through to fast delivery and great value.

Recommendations from our customers are incredibly appreciated, so thank you for sharing our business with your colleagues. We look forward to continuing to provide you with the same high standard of service whenever you shop with us.

Kind regards
Chris and sons team !

Rated 5 out of 5 stars

Excellent service ❤️

Excellent service, fast delivery, well-protected goods—everything was perfect. I highly recommend it to everyone.

14 July 2026
Chris & Sons logo

Reply from Chris & Sons

Hello Marzena,

We’re delighted to hear that everything arrived perfectly and that you were impressed with our service. Ensuring orders are delivered quickly and packaged securely is a key part of the experience we aim to provide, so it’s great to know your goods arrived safely.

Thank you for your recommendation and for taking the time to share your feedback. We truly appreciate your support and look forward to serving you again in the future.

Kind regards
Chris and sons team !

Rated 5 out of 5 stars

Great service

Great service, and very fast delivery.

10 July 2026
Chris & Sons logo

Reply from Chris & Sons

Hello Kel,

We appreciate your positive feedback! We are so glad you were happy with our great service and very fast delivery. Thank you for sharing your experience.
We hope to serve you again in future !

Kind regards
Chris and sons team !

Rated 5 out of 5 stars

Great quality

Great product

9 July 2026
Chris & Sons logo

Reply from Chris & Sons

Hello Aleksandra,

Thank you so much for taking the time to leave feedback on your experience. We really appreciate this and are glad you are happy with the quality of your products. We look forward to doing business with you again !!

Kind regards
Chris and sons team !

Rated 5 out of 5 stars

Very easy web site came on time

Very easy web site came on time

10 July 2026
Chris & Sons logo

Reply from Chris & Sons

Hello Anita,

We are so glad to hear that you found our website easy to use and that your order arrived on time! Thank you for your positive feedback, this goes a long way and our team will be thrilled.
Have a lovely day !

Kind regards
Chris and sons team !

Rated 1 out of 5 stars

⭐☆☆☆☆ (1/5)

⭐☆☆☆☆ (1/5)

I’ve been a loyal customer of Chris & Sons for around nine years. Across our 11 barbershops in the Newcastle area, we’ve spent a considerable amount of money with them over the years.

Unfortunately, my latest experience has completely changed my opinion. My order was dispatched to the wrong barbershop, and my clippers were lost. As a result, I lost both my clippers and my money.

What disappointed me the most was the customer service. Instead of trying to resolve the issue or showing any appreciation for my loyalty, I was told that I could simply buy my clippers somewhere else. That’s not the level of service I expect from a company I’ve supported for nearly a decade.

As a professional barber, customer service is extremely important to me. After this experience, I can no longer recommend Chris & Sons. Our team will now be purchasing from Barber Blades, as they have shown that they value their customers.

If you’re looking for a supplier that stands behind its customers, choose wisely.

10 July 2026
Chris & Sons logo

Reply from Chris & Sons

Hello Janas,

Thank you for taking the time to share your feedback. We're sorry to hear about the issues you experienced with your recent order. We understand how frustrating it is when a delivery doesn't go as expected, and we apologise for the inconvenience this has caused.

We did reach out to you by email on 17th July to gather further information and assist in resolving the matter, but unfortunately, we didn't receive a response. We will now send a follow-up email shortly to look into this and assist you further.

Our intention is always to provide the best possible service and work with our customers to find a resolution whenever issues arise. Please do get back in touch with our customer service team, and we'll be more than happy to assist.

Thank you for your continued patience and understanding and I look forward to hearing your response !

Kind regards
Chris and sons team !

Rated 5 out of 5 stars

Wahl Cordless Detailer

Bought a Wahl Cordless Detailer. Shipped and arrived quickly. Product as expected.

15 July 2026
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Reply from Chris & Sons

Hello Ali,

We’re pleased to hear that your Wahl Cordless Detailer arrived quickly and was exactly as expected. We always aim to provide a smooth ordering experience, from prompt dispatch to reliable delivery, so it’s great to know everything went well with your purchase.
Thank you for choosing Chris & Sons, and we hope you enjoy using your new detailer.

Kind regards
Chris and sons team !

Rated 5 out of 5 stars

Speedy delivery

17 July 2026
Chris & Sons logo

Reply from Chris & Sons

Hello Langes,

We’re pleased to hear that your order arrived quickly and that you were happy with our speedy delivery service. We know how important it is to receive your items promptly, and we always aim to make the process as efficient and reliable as possible. Thank you for your feedback, and we look forward to serving you again soon.

Kind regards
Chris and sons team !

Rated 5 out of 5 stars

Easy to order,prompt delivery

Easy to order,prompt delivery

8 July 2026
Chris & Sons logo

Reply from Chris & Sons

Hello Mike,

We appreciate you sharing your experience! We are so glad ordering was easy and that you received your delivery promptly. Thank you for your positive feedback.
Have a great day !

Kind regards
Chris and sons team !

Rated 5 out of 5 stars

Great service & very quick delivery

Great service & very quick delivery

9 July 2026
Chris & Sons logo

Reply from Chris & Sons

Hello Karen,

Thank you for your kind feedback! We're really pleased to hear that you received great service and very quick delivery. We always aim to get orders out as efficiently as possible, so it’s great to know this has been your experience.

We hope to serve you again in future !!

Kind regards
Chris and sons team !

Rated 5 out of 5 stars

Excellent service and prompt delivery

Excellent service and prompt delivery

10 July 2026
Chris & Sons logo

Reply from Chris & Sons

Hello Joe,

Thank you for your kind feedback!

We're really pleased to hear that you received excellent service and prompt delivery. We always aim to get orders out as efficiently as possible, so it’s great to know this has been your experience. We really appreciate you taking the time to leave a review!

Kind regards
Chris and sons team !

Rated 5 out of 5 stars
Chris & Sons logo

Reply from Chris & Sons

Hello Fiona,

We appreciate your positive feedback! We are so glad you are happy with our great price, fast delivery, and well-packaged items. Thank you for your business, and we hope to see you again soon !!

Kind regards
Chris and sons team !

Rated 5 out of 5 stars

Brilliant service again

Great product, fast delivery, perfect

14 July 2026
Chris & Sons logo

Reply from Chris & Sons

Hello Shelley,

We appreciate your positive feedback! We are so glad you are happy with the product and the fast delivery. Thanks for your business!

Kind regards
Chris and sons team !

Rated 5 out of 5 stars

Fast delivery

Fast delivery! Good value for money

16 July 2026
Chris & Sons logo

Reply from Chris & Sons

Hello Tim,

It’s great to hear that you were happy with the fast delivery and the value you received from your purchase. We always aim to offer competitive prices alongside a reliable and efficient service, so it’s fantastic to know your experience was a positive one. Thank you for taking the time to leave your feedback, and we hope to welcome you back again soon.

Kind regards
Chris and sons team !

Rated 5 out of 5 stars

Perfect thank you happy with my stock…

Perfect thank you happy with my stock ,, arrived fast and great prices

14 July 2026
Chris & Sons logo

Reply from Chris & Sons

Hello Sadie,

It's fantastic to know that you're happy with your order. We work hard to keep our prices competitive while making sure every order is dispatched quickly, so it's great to hear that your stock arrived promptly and met your expectations. Thank you for your kind feedback—we really appreciate your support and look forward to helping you again soon.

Kind regards
Chris and sons team !

Rated 5 out of 5 stars

Great price on Dyson Professional hair…

Great price on Dyson Professional hair dryer. Quick delivery

15 July 2026
Chris & Sons logo

Reply from Chris & Sons

Hello Carmel,

We're delighted you were able to find a great price on your Dyson Professional hair dryer. It's always our aim to offer genuine products at competitive prices, backed up by a fast and reliable delivery service.
Thank you for taking the time to leave your review—we hope you enjoy your new hair dryer and look forward to welcoming you back in the future.

Kind regards
Chris and sons team !

Rated 5 out of 5 stars

Very reliable company with excellent…

Very reliable company with excellent customer service support.

15 July 2026
Chris & Sons logo

Reply from Chris & Sons

Hello Hannah,

Knowing that you found us reliable and experienced excellent customer service is exactly what we strive for. Our team works hard to make every order as straightforward as possible, and it's rewarding to hear that this was reflected in your experience. Thank you for your recommendation and for choosing to shop with us.

Kind regards
Chris and sons team !

Rated 5 out of 5 stars

Great prices and quick delivery

Great prices and quick delivery.
Many thanks 🙏🏻

15 July 2026
Chris & Sons logo

Reply from Chris & Sons

Hello Gary,

We’re so pleased to hear that you were happy with both our prices and our quick delivery service. We always strive to offer great value alongside a fast and reliable experience, so it’s wonderful to know we met your expectations. Thank you for your kind feedback and support—we really appreciate it and look forward to serving you again soon.

Kind regards
Chris and sons team !

Rated 2 out of 5 stars

Missing items

Ordered a few different items came altogether except my OSMO Clays
They said they will refund me and now heard nothing

15 July 2026
Chris & Sons logo

Reply from Chris & Sons

Hello Helen,

I am very sorry to hear you were missing items from your order, and I will make sure to get this resolved as soon as possible.
Upon looking into this matter we can see our team had been in communication with you via email explaining the situation, and that this has now all been resolved, however we completely understand your frustration.

I have passed this on further to our team who will send you a follow up email shortly to assist you further !!
Thank you for your continued patience and understanding during this time

Kind regards
Chris and sons team !

Rated 5 out of 5 stars

Excellent seller and top quality product.

Excellent item good seller and top quality product.

25 July 2026
Unprompted review
Chris & Sons logo

Reply from Chris & Sons

Hello Kaywan,

We’re thrilled to know that you’re so pleased with your purchase. It’s wonderful to hear that you found the item to be of top quality and that you were happy with the service you received. Your kind feedback means a great deal to us, and we truly appreciate your support. We look forward to serving you again in the future.

Kind regards
Chris and sons team !

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