Clear Books Accounting Software Reviews 

374
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the online platform simple, highly reliable, and very intuitive to use for managing their daily bookkeeping and official tax return needs without unnecessary complications. Many people warmly appreciate the exceptionally knowledgeable support team, noting that they always provide prompt, detailed, and comprehensive answers to various technical questions. However, some customers also noted frustrating communication delays and a complete lack of timely response when trying to reach out for customer assistance. A few reviewers expressed clear dissatisfaction because certain product features felt overly complex or quite difficult to properly navigate for specific tasks.

What people talk about most

User experience

Customers consistently note ambiguous experiences with user experience. Many reviewers find the software... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with experiences varying widely among consumers.... See more

Service

Customers had ambiguous experiences with service, reflecting a mix of strong appreciation and notable... See more

Response time

Consumers find response times to be satisfying and consistently fast. Reviewers frequently highlight that the... See more

Product

People report ambiguous experiences with the product. While some reviewers praise it as faultless, smooth for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Autobills is really not yet fit for purpose and needs improvement. With Dext integration removed we have no choice for some clients. Can you pay attention and improve this feature.

Rated 4 out of 5 stars

It is relatively simple to use. The customer help response is excellent. It's cheap! Sometimes, it is difficult to work out how to change mistakes.

Rated 4 out of 5 stars

I've been dreading this. My accountant has always done my self-assessments for an agreed price but this doubled now for MTD. I tried ClearBooks and am getting more confident in entries. My probl... See more

Rated 4 out of 5 stars

Although the software is more complex than I require, it is relatively intuitive, especially for anyone who is already running a small business. What has particularly impressed so far (I am a new user... See more


Company details

  1. #21 of 22 best companies in Accounting Software Company
  2. #111 of 126 best companies in Software company
  3. #14 of 14 best companies in Tax preparation software

Written by the company

Clear Books accounting is simple, intuitive and award winning accounting software for small businesses and accountants. Save time and work smarter by managing your accounts in the cloud, so you and your accountant can access your books anywhere, anytime, from any device.

Clear Books

Written by the company

Clear & simple accounting software
Clear Books accounting is simple, intuitive and award winning accounting software for small businesses and accountants. Save time and work smarter by managing your accounts in the cloud, so you and your accountant can access your books anywhere, anytime. Manage invoicing, banking, VAT and submit returns directly to HMRC. We even cater for multi currency accounting and construction industry scheme verifications and submissions. With free UK based phone and email support, Clear Books will revolutionises your accounting and help your business grow. Spend less time accounting starting today.

Contact info

3.8

Great

TrustScore 4 out of 5

374 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 53% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(374)

60 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic support!!

The best thing about Clearbooks is their support! Outstanding! If you’re starting out and feel you may need help with your accounting then I would definitely recommend Clearbooks. Any email query has been responded to within 10mins and always fully resolved. Many thanks!

12 April 2022
Unprompted review
Clear Books Accounting Software logo

Reply from Clear Books Accounting Software

The support team will be very proud to read this :) Thanks for your review Keith!

Rated 5 out of 5 stars

Very professional

Very professional! All team is very smart and helpful. And they answer to your questions quick.
Gemma

18 February 2022
Unprompted review
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Reply from Clear Books Accounting Software

Thanks Genny :)

All the best,
The Clear Books Team

Rated 5 out of 5 stars

We are very happy with Clearbooks

We are very happy with Clearbooks - it was the only affordable package we could find that coped with CIS, VAT and Project Accounts. It's easy to use but they have excellent guidance info and a great Help Team.

11 February 2022
Unprompted review
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Reply from Clear Books Accounting Software

Thanks very much for the review Lara :)

Rated 5 out of 5 stars

Clearbook Support

The support i have received from Clearbrook's has been amazing! Staff respond in a timely manner and offer quick solutions every time.

Very happy customer :)

11 February 2022
Unprompted review
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Reply from Clear Books Accounting Software

That's really great to hear - always happy to help :)

Rated 5 out of 5 stars

Very helpful.

Very helpful and pleasant, always took time to understand various issues and explain how they should be addresed.
Backup from technical support for unusal issues was excellent with them being resolved quckly.

18 November 2021
Unprompted review
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Reply from Clear Books Accounting Software

Happy to help and thanks for the review :)

All the best,
The Clear Books Team

Rated 5 out of 5 stars

Great product, great support

Clear, powerful and easy to use with a very responsive support team. All queries to them answered swiftly (often within minutes) and resolved rapidly.

15 September 2021
Unprompted review
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Reply from Clear Books Accounting Software

Thanks for the review Steve!

All the best,
The Clear Books Team

Rated 5 out of 5 stars

Excellent service

I'm extremely happy with the excellent service received from the helpdesk. The customer support agent was very helpful and looking into the problem thoroughly in order to resolve our issue. Thank you Mohamed you help and support has been greatly appreciated. Keep up the good work

15 September 2021
Unprompted review
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Reply from Clear Books Accounting Software

Thanks Nadia for the wonderful praise! We'll try our best to always give you excellent support. Mohamed will be over the moon to see this :)

All the best,
The Clear Books Team

Rated 5 out of 5 stars

Great customer service as always

Great customer service as always.
Clearbooks customer support are always quick to reply and have always been able to help me with any issue I've run into. I highly recommend them.

8 September 2021
Unprompted review
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Reply from Clear Books Accounting Software

Always happy to help - thanks so much for the lovely review Rose :)

All the best,
The Clear Books Team

Rated 5 out of 5 stars

Clearbooks Support Review

Throughout my time of using Clear Books, there have been occasions where I have had to contact support with help and queries due to my own lack of knowledge and experience.

Whenever I have had to call I have always experienced the most helpful, conscientious and professional support from the team in answering and dealing with my queries and also explaining the workings of the application.

The support team go above and beyond in handling calls in a timely and efficient manner and are a pleasure to deal with.

Highly recommended!

27 July 2021
Unprompted review
Rated 5 out of 5 stars

The help and support are five-star

The help and support are five-star. The Clear Books team are unfailingly prompt, friendly, accessible and knowledgable. The system itself is four-and-a-half stars - but I think all systems are. I have worked extensively with one other system, and tried another. They all have pros and cons, including Clear Books. The key is support and this team merits five stars.

22 July 2021
Unprompted review
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Reply from Clear Books Accounting Software

Amazing - thanks very much! We're always happy to help :)

All the best,
The Clear Books Team

Rated 5 out of 5 stars

Full-featured accounts software

Full-featured accounts software

Does everything you are likely to need to run an SMB. The support is very good and fast if you have an issue.

21 July 2021
Unprompted review
Clear Books Accounting Software logo

Reply from Clear Books Accounting Software

Thanks Richard :)

All the best,
The Clear Books Team

Rated 1 out of 5 stars

System not intuitive

I decided to try Clearbooks as I get a discount with my business bank account and the reviews here seemed very good. I have a pretty good knowledge of accounting after working in finance for over 10 years and I found myself not being able to do even the simplest tasks. The system is not at all intuitive and I gave up and went with the market leader. After 1 hour there I had produced full financial statements just using my bank account data! I think CB has some work to do unfortunately

5 July 2021
Unprompted review
Clear Books Accounting Software logo

Reply from Clear Books Accounting Software

I'm so sorry to hear that! If you can spare the time to drop us any of the specific feedback you had to support@clearbooks.co.uk we would be grateful to hear it.

All the best for the future,
The Clear Books Team

Rated 5 out of 5 stars

5years ...

5years ...

I have been using Clearbooks since I setup my company in July 2016, c5yrs ago. I have been very impressed by their support team and continuous improvement of their software, and would recommend them.

4 June 2021
Unprompted review
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Reply from Clear Books Accounting Software

Thanks so much Ali! Always nice to get feedback from long serving customers - here's to many more great years to come :)

All the best,
The Clear Books Team

Rated 5 out of 5 stars

Clear Books is the best online accountancy package

Having trailed various online accountancy packages I settled on Clear Books as I found it very easy to use and their support service was the best by far. The support side of things was very important to me when I started my practice as I knew I'd need a lot of hands on experience merging my clients from various other accountancy packages onto Clear Books.
All the guys at CB are great, but I'd like to give a special mention to Mohammed on the support team... He never ceases to amaze me! I've fired all sorts of queries at him and he always comes up with the goods! Keep up the good work guys!

28 May 2021
Unprompted review
Clear Books Accounting Software logo

Reply from Clear Books Accounting Software

That's amazing, thanks so much Andy!

All the best
The Clear Books Team

Rated 5 out of 5 stars

Would highly recommend

I have used Clear Books software for over six years. Their dashboard is clear and orderly and their help guides easy to understand and up-to-date. For me, their customer service and support is without fault - they are very knowledgeable and have ‘walk’ me through questions or problems that I’ve encounter and are quick to respond.

22 May 2021
Unprompted review
Clear Books Accounting Software logo

Reply from Clear Books Accounting Software

Thanks so much for the lovely review!

All the best,
The Clear Books Team

Rated 5 out of 5 stars

Excellent support

Excellent support, as a busy bookkeeper you want your clients to be happy with their accounts and the look of their invoices. If they ask for something a little different, I have found Clear Books very help to acheive what the end user wants. Well done

14 May 2021
Unprompted review
Clear Books Accounting Software logo

Reply from Clear Books Accounting Software

Thanks so much Susan!

All the best,
The Clear Books Team

Rated 5 out of 5 stars

I have signed up for a free trial with…

I have signed up for a free trial with Clear Books and was very pleasantly surprised by how easy it is to do your own bookkeeping. So far whenever I called them they were very accommodating, especially Callie who patiently got me educated on how to use it. Thanks a lot and hopefully I will become your client.

26 March 2021
Unprompted review
Clear Books Accounting Software logo

Reply from Clear Books Accounting Software

That's great to hear - hope to have you onboard :)

All the best,
The Clear Books Team

Rated 5 out of 5 stars

Excellent Service

I have always had a great experience with Clearbooks, the actual package is so easy to use and the support team are amazing if you even need help. They are so quick to respond and always solve the issue. We have used Clearbooks since 2014 and haven't looked back!

19 March 2021
Unprompted review
Clear Books Accounting Software logo

Reply from Clear Books Accounting Software

Thanks so much for taking the time to leave this review Karensa! Really glad to see that you are continuing to enjoy using CB :)

All the best,
The Clear Books Team

Rated 5 out of 5 stars

Fast and helpful support

Fast online support from a real person who knows the product; really refreshing to find the person helping you actually understands the problem and how it can be resolved.

4 March 2021
Unprompted review
Clear Books Accounting Software logo

Reply from Clear Books Accounting Software

Thanks Graeme, glad to be of assistance!

All the best,
The Clear Books Team

Rated 5 out of 5 stars

Excellent service and support

The Clear Books team are exceptionally fast in replying and addressing any queries I have - no matter how large or small! The software works perfectly for the business needs we currently have and I would recommend them to anyone looking for an accessible and efficient accounting software.

4 March 2021
Unprompted review
Clear Books Accounting Software logo

Reply from Clear Books Accounting Software

Great to hear Imogen, thanks so much for the review :)

All the best,
The Clear Books Team

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