It has been a long process and I was asked to repay for what I had paid 6 months ago. More payment was requested for ID check which should have been part of the first round. However, Charmaine was hel... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Good easy user interface. No issues with completing the forms. Disappointed with the extra costs for new verification persons. Overall feel confident that as a new organisation we have all our resourc... See more
Company replied
However, my adviser Aakriti has been very helpful. The process is somewhat confusing for someone who is applying as a self-employed person. I am not a corporate, but I seemed to have been charged the... See more
Company replied
Clearcheck is an extremely company with my Enhanced DBS application. Especially the support team of them, they are always help me cope with my issues or problems during the process. Respond my doubt... See more
Company replied
Company details
Written by the company
DBS checks are in place to stop unsuitable people from working with children or vulnerable people. Speak to one of our team and apply for your DBS check now
Contact info
27 OLD GLOUCESTER STREET, WC1N 3AX, London, United Kingdom
- support@clearcheck.co.uk
- www.clearcheck.co.uk
3.6
Average
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a very smooth experience with my…
I had a very smooth experience with my DBS application process.
Aakriti was extremely helpful, professional, and responsive throughout. She kept me updated at every stage and clearly explained what was required from my side, which made the whole process stress-free and straightforward.
Her communication was clear and timely, and she ensured my application was submitted without delays. I really appreciate her support and dedication.
Thank you, Aakriti, for your excellent service!
23 February 2026
Unprompted review
Reply from Clear Check
Hi Mohamed, thank you so much for sharing your experience. It’s wonderful to hear how smoothly everything went and that Aakriti’s support made the process clear and stress-free. She’ll be delighted to know her professionalism and communication made such a positive difference. We really appreciate you taking the time to leave this feedback
They are scammers and they are robber
They are scammers and they are robbers don't trust them they will take your money and they will not deliver anything to you if you pay for enhance DBS they will send you basic one but they will take your money as enhance one I pay 78.50 and 8 pound for ID check and they sent me basic certificate
13 February 2026
Unprompted review
Reply from Clear Check
Hi Kwaku, thank you for sharing your concerns. I’m sorry to hear about your experience, and I want to reassure you that we are not scammers. We take these situations seriously, and our support team will be in contact to look into what happened and make sure you receive the correct certificate. Your feedback matters, and we’ll work with you to get this resolved.
SCAM
Already posted a review. So after being charged:
£87 for DBS
£12 for account
£8 x2 for verification because they just say it failed and I need to do it again, says I don't have to pay but cherged me anyway
I also paid £15 for the fast track option, as it said results within 24hrs...
That was an entire week ago now, they asked me to change my last review and because I haven't nobody is processing my application even though I have paid for it. Absolute SCAM!!!!
Their excuse is "it's a seperate company that verifies" so how can you promise results in 24hrs with a fast track??
20 February 2026
Unprompted review
Reply from Clear Check
Hi Matthew, thank you for sharing your concerns. Trustpilot isn’t a customer support platform, so we’re unable to investigate account‑specific issues or resolve them from here. The quickest and most effective way for us to look into charges, verification attempts, or the status of your application is through our support team, who can access your details securely.
Please contact our support team directly so we can review your case properly and make sure everything is handled as it should be. We want to get this sorted for you, and our team is best placed to do that.
Useless
Goodness me, where to start, Firstly, you really have to dig around to find their pricing - I made the mistake of going through the process (as i needed a check urgently) and presuming i would be told the charge before payment - sadly, that didnt happen and i clicked 'pay' before realising i hadnt seen the price. Lo and behold, i checked my bank the next day to see £86.50 being deducted! The next day i got asked about whether i had used a previous name (i had already stated i hadnt on the application process) and saying my verification ID hadnt been uploaded (it had!). They suggested i used their preferred provider (surprise surprise which is an extra cost). And they also asked me for another £15 to fast track. Clearly, this is a company who's business model is to drag out the process and extract as much extra money out of you as possible. I messaged them to cancel and asked for a refund. To no surprise they have been completely awkward, going back and forth over a week before refunding me £25, then after being pushed, a further £25. Hours of wasted time and £36.50 lost. Please, please do not use this company - go on the gov website, its only £21.50.
20 February 2026
Unprompted review
Reply from Clear Check
Hi Diane, thank you for taking the time to share this feedback. I’m really sorry to hear about the experience you’ve described, and I understand how frustrating this must have been. This isn’t the level of clarity or support we want anyone to encounter. A member of our team will be in touch shortly to go through the details with you and work towards a resolution.
They deducted £8 from my bank account…
They deducted £8 from my bank account again, I don't know what it's for. They're shameless. I don't want or need any services from this company. Please cancel now. I will request a refund from the bank for these fraudulent charges. I haven't received any service. If they don't cancel, I will complain on social media and expose them for their bad faith.
18 February 2026
Unprompted review
Reply from Clear Check
Hi Marcelo, thanks for your review. As we haven’t received a response to our Trustpilot information request, we’re currently unable to assist without your application details. If you still need help, please reply to that request or email our support team directly at support@clearcheck.co.uk so we can look into this for you.
Aakriti was so helpful in clarifying…
Aakriti was so helpful in clarifying any doubts that we have and she helped in checking the status and guide us on any pending documents/actions that was there. It helped me to get the required check completed on time.
13 February 2026
Unprompted review
Reply from Clear Check
Hi Thirusundari, thank you for sharing this. I’m really glad to hear that Aakriti was able to clarify everything you needed and guide you through the remaining steps. It’s great to know her support helped you get your check completed on time. We’ll make sure your feedback reaches her.
Qui k amd efficient.
12 February 2026
Reply from Clear Check
Hi Mark, thanks for the great feedback. I’m glad you found the service quick and efficient, and we appreciate you taking the time to share your experience.
Olivia was most helpful and prompt
18 February 2026
Reply from Clear Check
Hi Nicholas, thank you for your review. It’s great to hear that Olivia was so helpful and prompt. We’ll be sure to pass your kind words on to her.
Quick service
Website Easy to use.
Unfortunately recognition of scanned photos poor.
11 February 2026
Reply from Clear Check
Hi Michael, thank you for taking the time to leave a review. I’m glad you found the website easy to use, though I’m sorry the scanned photo didn't meet your expectations. If you need any help, please contact us and we’ll be happy to assist.
SCAMMERS BEWARE DON'T USE
10 February 2026
Unprompted review
Reply from Clear Check
Thank you for your review. I want to reassure you that we are not scammers, and we take concerns like this seriously. Someone from our team will contact you to help resolve the issue and make sure you’re supported.
Reply from Clear Check
Hi Gustavo, thank you for your review. We’re glad to hear you got what you were looking for, and we appreciate you giving us a try.
Reply from Clear Check
Hi Alessandro, thank you for your review. It’s great to hear the process was efficient and that everything was clear from start to finish.
Quick full process. Great support
The full process, from submitting my application to receiving a DBS Certificate in paper at my home address, took 2 weeks. However, I could download a clear initial certificate online as a PDF 2 days after I submitted my application. Lisa has supported me throughout the process, tracking the delivery and sending me a scanned copy beforehand. Thanks, Lisa!
18 February 2026
Unprompted review
Reply from Clear Check
Thank you for sharing your experience. I’m glad to hear your application moved quickly and that having the digital certificate so early was helpful. It’s great to see Lisa’s support made the process even smoother, she’ll be delighted to know her updates and preparation made a difference. We appreciate you taking the time to leave this review.
I found the whole experience fairly…
I found the whole experience fairly straightforward and was helped along by Lisa which I really appreciated. Thank you very much much Lisa.
18 February 2026
Unprompted review
Reply from Clear Check
Hi Ms Feeley, thank you for sharing your experience. I’m really glad to hear everything felt straightforward, and it’s great to know Lisa was able to support you along the way. I’ll be sure to pass your thanks on to her.
I haven’t received my csarficate and I…
I haven’t received my csarficate and I emil them then Charmaine resolved my issue within a day , he understood my issue and told me that I will receive my copy by post , I’m very greatful 😁
16 February 2026
Unprompted review
Reply from Clear Check
Hi Shahpara, thank you for sharing this. I’m glad Charmaine was able to sort things out so quickly for you and confirm your certificate was on the way. It’s great to hear the issue was resolved within a day, and we appreciate your patience.
Helpful
My application was not straightforward and the team helped well to submit it
6 February 2026
Reply from Clear Check
Hi Joseph, thank you for sharing this. I’m glad we could support you, especially with an application that wasn’t straightforward. It’s great to hear the team helped you get everything submitted smoothly.
Great support from the consultant…
Great support from the consultant Aakriti.
We thought the process was quite complicated and we weren't sure what to do, but Aakriti helped us throughout and we really needed that help - thank you
17 February 2026
Unprompted review
Reply from Clear Check
Hi Kelly, thank you for sharing this. We’re really glad to hear Aakriti was able to guide you through everything. The process can feel overwhelming at first, so it’s great to know her support made a difference. We’ll make sure she sees your kind words.
Prompt replies after 24 hours or so
Prompt replies after 24 hours or so. Agent responded to my concerns etc.
17 February 2026
Unprompted review
Reply from Clear Check
Hi Daniel, thank you for your review. I’m glad we were able to follow up and address your concerns. If anything else comes up, we’re here to help.
Avoid this company at all costs…
Avoid this company at all costs complete scammers took payment from my 19 year old daughter and have not issued a refund or supplied us with the dbs check go direct to the government website for a dbs check in process off trying to recover money back from the bank
3 February 2026
Unprompted review
Reply from Clear Check
Thanks for your review. I’m sorry to hear about your daughter’s experience. To help us look into this properly, please reply to the Trustpilot information request with her application details. Once we have that, we can investigate the payment and the status of her DBS application and get this resolved for you.
Please don't use this company they con you out of money
Applied for a basic DBS check and the price came up as £21.50 so I filled in my details and paid, only to find they charged me £86.50, not once but twice. Tried in vain to contact them, no chance of doing that, had to cancel my card and my bank is trying to get my money back, I haven't even had the product I paid for. Please don't use this company, they're conning people and making it impossible to sort it out. Go to the government site it's safe.
10 February 2026
Unprompted review
Reply from Clear Check
Hi Mary, thanks for sharing your experience. I’m sorry to hear about the unexpected charges and the difficulty you’ve had getting in touch. Someone from our team will contact you directly to look into this and help get it resolved, including reviewing both payments and the status of your DBS application.
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