CleverFiles Reviews 467

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the product to be a lifesaver, effectively recovering a significant amount of data, including files thought to be lost forever, from various devices like hard drives, SSDs, and SD cards. People appreciate the software's ability to preserve folder structures and file names, making reorganization much easier, and its user-friendly interface, even for those without IT experience. The customer service is frequently praised for being professional, patient, and responsive, with many reviewers highlighting the helpfulness of the support team in guiding them through the recovery process. However, some customers also noted issues where the software did not work for them, with files listed as recoverable not actually being restored, or experiencing problems with license activation. A few other people also felt that customer support was cold and dismissive, focusing on policy rather than understanding the user's situation.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers calling it a "lifesaver" and an "essential... See more

User experience

Reviewers highlight positive aspects of user experience, praising the software's ease of use and intuitive... See more

Customer service

Users describe positive interactions with customer service, often highlighting the support desk's quick,... See more

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism, kindness,... See more

Service

People report positive experiences with service, often highlighting the excellent and responsive support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was completely stressed out after accidentally fomatting my drive where i had my precious and very important files of over 1.5TB. After trying other recovery tools that just scattered my files into... See more

Rated 5 out of 5 stars

I have tried others to recover lost and deleted files all made promises. But only Cleverfiles actually recovered my files. The fact that i could review and choose my files before restoring is a plus... See more

Rated 5 out of 5 stars

A 2 TB external Mac drive broke and I thought it couldn't be salvaged. I demoed several disk recovery apps but the only one that worked the best, salvaged the most files, allowed quicklook for valid... See more

Rated 5 out of 5 stars

Disc Drill is an amazing solution. It saved me from a mistake I made when I inadvertently deleted an mp4 from a microSD card. Disc Drill to the rescue! While the first attempt was not successful due t... See more


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

467 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Lies about readonly D:drive/Meaningless file names

DO NOT USE/BUY
Not clearly stated that only up to 100MB are free at the beginning
6 hours later... £70 charge for upgrade
Folder names MEANINGLESS so can't search for smaller MB amount
Sucked it up, put it down to experience, paid money only to find DiskDrill...
INCORRECTLY said D:drive read only SO WOULDN'T SAVE FILES
Wasted more time with CMD DISKPART - but there was nothing wrong with it D:drive was not readonly
Used Recuva instead, search filters for date, type of document etc before you search... recovered specific documents in 30 minutes FOR FREE
NO REFUND possible with Not cleverfiles rdiskdrill ip off
DISK DRILL was the only thing that DIDN'T WORK in all of this.

15 September 2025
Unprompted review
CleverFiles logo

Reply from CleverFiles

Thank you for sharing your experience. We’re sorry Disk Drill didn’t meet your expectations. We would love to review your case and help resolve this. Please reach out to our support team at help@cleverfiles.com and add "Attn. David" to the subject line. We’ll gladly investigate and see what we can do to make this right.

Rated 5 out of 5 stars

Highly Recommended

I am extremely happy with the kind of assistance and support from this group. I was able to utilize the video which was accidentally corrupted while recording.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Experience from on July 7, 2021

George R. was able to answer my questions clearly about Disk Drill update, gave me the link for the update to the current version at that time. And he also notified and gave me life time access to their software, including future upgrades, as far as I have understood.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

It works and is completely FREE!

I was sceptical if this would work or not, and if it did, I thought it might add a watermark or ask me to pay at the end, but it actually worked as advertised and is completely FREE! Thank you. This tool is a lifesaver for recovering corrupted video files.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

'Ol Reliable

I hope I never have to use this service again (to repair a corrupted flash drive, which was so worrisome in the moment), but I would love to use this service again! I'm so glad I found Disk Drill. I did watch a YouTube video for some guidance along the way, mostly because the lingo is a bit foreign to me. However, the software is easily downloadable. There is a clean interface, clear progress status, and great outcome. I did have to do some minor digging through the recoverable files but I am simply glad they were recovered. Great customer service as well; I had a minor question regarding the process: I received an automated response first to confirm that my question was received, and a personalized response near minutes later that answered my query. So glad I found this company/service. They are my new 'ol reliable.

20 July 2025
Unprompted review
Rated 5 out of 5 stars

Thank you very much for your very quick…

Thank you very much for your very quick response. I received the email with the key, and I entered it into the new download. It was immediately recognized, and Disk Drill started retrieving the lost files on my hard drive that I had to reformat after I was hacked, and my computer was frozen. Thank you again.



Rev Dr William Griffith Jr.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

The update to version 6 failed

The update to version 6 failed. My license was no longer accepted, so only the basic license was valid, even though I had the lifetime license. Using the documented purchase receipt for my licenses on the CleverFiles platform, the support team at Disc Drill and cleverFiles resolved the problem quickly and accommodatingly.

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Disc Drill is amazing!

Disc Drill is an amazing solution. It saved me from a mistake I made when I inadvertently deleted an mp4 from a microSD card. Disc Drill to the rescue! While the first attempt was not successful due to user error (ie I didn’t read any instructions), Disc Drill support staff reviewed my log file and instructed me to use the correct mode (Advanced Camera Recovery Mode). Disc Drill works! It’s difficult to convey the relief that Disc Drill afforded me when I saw the full video file recovered. Highly recommended!!!

2 July 2025
Unprompted review
Rated 5 out of 5 stars

The help I recieved

The help I recieved by my customer supporter David was excellent. He understood that I was computer stupid, and managed to guide me through giving him the information he needed to get me working again. Customer support needs not just the knowledge to deal with a computer problem, they need to deal with people, David was great.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

I accidentally purchased the product…

I accidentally purchased the product twice. The automated help desk told me the response would be over a week before we'd hear back from anyone. The support team contacted me within 30 minutes and started the refund immediately!!

30 June 2025
Unprompted review
Rated 1 out of 5 stars

Failed when needed the most

Bought this a while ago and it’s never been helpful. The app constantly pushes you to pay more, even after you already bought a subscription. When I actually needed it, it said my subscription expired. Total scammy experience. There are free tools out there that work way better. Don’t waste your money

28 June 2025
Unprompted review
CleverFiles logo

Reply from CleverFiles

Thank you for your feedback. Just to clarify, Disk Drill isn’t a subscription-based product. It's a one-time purchase, and users only pay again if they choose to upgrade to a major new version without having bought Lifetime Upgrades. We're sorry if this caused confusion. Please feel free to reach out to our team at help@cleverfiles.com and add "Attn. David" to the subject line, we’d be happy to review your case and help resolve any issues.

Rated 5 out of 5 stars

Disk Drill PRO is a great product and…

Disk Drill PRO is a great product and has rescued me on more than one occasion when files have been lost. I paid extra for the lifetime upgrades and - v.6 has just been released. The upgrade from my v.5 was easy. Response from customer service is very quick. Highly recommended.

25 June 2025
Unprompted review

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