Clever Student Lets Reviews 

165
•
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely professional, polite, and consistently helpful throughout the entire renting process. Consumers note that customer service is truly exceptional, with team members going above and beyond to ensure smooth stays, clear communication, and quick issue resolution for everyone. Some people were dissatisfied with communication issues, noting poor coordination, lack of prompt updates, and significant difficulties in reaching relevant departments when seeking timely assistance. A few reviewers also experienced unhelpful interactions and unexpected changes, expressing deep frustration over a perceived lack of support and fairness during their tenancy.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting employees who go above and beyond to... See more

Customer service

People report positive experiences with customer service, noting that agents are helpful, responsive, and... See more

Service

Customers consistently note positive experiences with service, frequently praising staff members who provide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sofia from Clever was an absolute star. She managed to sort out a very stressful situation for me and bring calm. She acted quickly and kept me informed. I knew that I could contact her to find clari... See more

Rated 5 out of 5 stars

Lilimai is a new member of the admin team at CSL but she's been so helpful in recent weeks as i sought to track down some older tenancy information on my properties. Professional, courteous and very e... See more

Rated 5 out of 5 stars

Absolutely amazing, this is my first time moving out aswell and I didnt have a clue what I was doing but Sofia helped me out massively with guiding me in the correct direction. Massive help, thank you... See more

Rated 5 out of 5 stars

There is always a worry when living away from home and dealing with completely unknown people from some establishment to organise your stay for the whole academical year or more. However with... See more


Company details

  1. Property Rental Agency
  2. also in
  3. Apartment Letting Agency
  4. Estate Agent
  5. Property management company

Information provided by various external sources

We are proud of our commitment to first class service to the student population of Plymouth. Student accommodation in Plymouth is easy to find with us and we will be happy to help you in every way that we are able. www.cleverstudentlets.com


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

165 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(165)

45 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful and understating of my senario

Laura was very helpful and understanding as i called to be let into my house as I was locked out and left my keys. She said Tiago her colleague was near by and he was here within 10 minutes which was amazing. Thank you for helping me in an annoying situation.

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Charlotte, Maintenance

Had a very responsive service from Charlotte in the maintenance team. Unfortunately had some issues accessing my apartments and the issue was rectified within hours.

25 April 2025
Unprompted review
Rated 5 out of 5 stars

There was some maintenance being done…

There was some maintenance being done outside of my building which caused disruption to my power in my flat. I called the emergency number as it was out of hours and Ryan was amazing, he found out what was going on and got an update to me so quickly! He communicated the situation and what the timeframe for the works would be and was very helpful, answering all of my questions. The issues were resolved same day! Thank you to Ryan and the clever team :)

18 March 2025
Unprompted review
Rated 5 out of 5 stars

power outage

We had a power outage for some reason, living in a communal block and we contacted the maintenance team. Charlotte was able to get this rectified the same day.

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Spot on

Our team have been carrying works out on behalf of clever for a fair while now, from what I can see the service is second to none and my dealings with Ryan have been effortless, communication has been spot on throughout our relationship from him.

24 April 2025
Unprompted review
Rated 4 out of 5 stars

I had a sick drunk lad passed outside…

I had a sick drunk lad passed outside my accomodation, he was taken in the communial area and after a while he bagan to throw up.

The team at Clever especially Amber helped arrange for cleaning service at no cost to be. Great Service from Amber

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Since moving to Clever Lets after…

Since moving to Clever Lets after having a less than satisfactory experience with another Plymouth Agency I can only say how impressed and pleased I’ve been with their service, knowledge and professionalism. I would like to mention Amber who on a number of occasions has gone above and beyond, helping me at weekends and liaising with maintenance and other external companies. Whoever I speak to in Clever Lets, whether it’s student letting, maintanance, residential sales or accounts every one is very helpful and gives feedback, support when needed. They have definitely restored my faith in Letting Agencies.

8 March 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely awful experience

Absolutely awful experience thus fur. They will refuse to let you cancel, despite rejecting a term of your application, and despite having no valid cancellation policy, and will call your guarantor when you do not answer the phone within 15 minutes (consequently upsetting them with "bullying behaviour", leaving you to console them). they will make you sign a contract at the very first point of application, and then will use your signature as validity of a full contract, despite not signing it themselves. All of my communication with them thus-far has been unprofessional and dismissive. seeing as it looks like I'm to be forced into living under them for a year, I'm writing in the hopes I can get a future student to avoid like the plague.

6 March 2025
Unprompted review
Rated 5 out of 5 stars

Laura is great

Laura in maintenance is great, quick responses to emails and very efficient

22 January 2025
Unprompted review
Rated 5 out of 5 stars

Thanks maintenance team for your…

Thanks maintenance team for your reactive support to urgent maintenance issues. My daughter had some significant concerns after Christmas break, charlotte and the team resolved the issues within 24 hrs.

8 January 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look