I don't have anymore issues with ClickAsnap. I have given up on them being competent enough to fix their website like it was when I originally created my account. CS lied about what was done and gave... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No doubt company is great,but some processes should be better and easy like tags and title options Because we are unable to upload any photos without unwanted tags,and no option to post and it's c... See more
Company replied
I just signed up a few minutes ago. The sign-in process was very easy. I thought that with the free account I could upload two photos. Evidently I have to wait a week to upload another one.
Company replied
I don't remember much a out this company other than I didnt think the payments were very fair for the photos
Company replied
Company details
- #6 of 6 best companies in Photographer
- #2 of 2 best companies in Advertising Photographer
Written by the company
A message from Martyn Roussel, Director and CEO Clickasnap is under new ownership. My team has been improving the site in many areas. One such area is renewals and refunds. I know from personal experience just how irritating it is to have money taken from my bank account for a subscription without warning. It may be legitimate, but it sucks. I have found that Clickasnap has been doing this in the past. That stops now. We will refund all legitimate claims, with no quibble, if made within 14 days. As we further improve the site and add new features, we want you to come back. We do not want you to have a bad experience. We are setting up reminders to prevent this happening in future. We care about our customers. Thank you, Martyn
Contact info
United Kingdom
- support@clickasnap.com
- www.clickasnap.com
3.4
Average
660 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Greedy practices regarding their subscriptions
I signed up for this site a few years ago. Honestly forgot all about it for personal issues that were happening in my life. They charged the recurring charge every year for several years, though I never used it. I caught the recurring charge from this company the day they charged it on December 10th 2025 and immediately requested a refund that same day. I cancelled the recurring charge. I explained to the company that I never used the service and did not have access. Their response? Oh well, you knew our terms, and sent a denial of the refund and a login to a service I will never use at this point. I feel this is incredibly tasteless business. Whether they are a good program to use I can't speak to, but their business practice is greedy and in poor taste, but none the less they got their money and that is what it is all about, right? Many of these subscriptions are scams and the companies make a lot of money this way. Be aware and make sure your life does not go sideways because you will lose money from uncaring and greedy companies. They have no reason to not send a refund and cancel my access. I've had good experiences with other subscriptions that will and have refunded due to not using their service and calling in a timely manner, but not this company. **update 4-22-26 - this company did actually reach out and give me a refund, which I appreciate. However it was only after multiple requests for said refund on the day it was charged…well within the claimed 14 day window to request a refund. I would not have received a refund had I not placed a negative review on Trust Pilot. I can’t place a review on their actual product, just their business integrity. The only reason I gave 3 stars is because they did eventually state they would be issuing a refund, but it was not done when I went directly through them.
14 December 2025
Unprompted review
Reply from clickasnap
Hi Marianne,
Thank you for your feedback — we’re sorry to hear about your experience.
We want to let you know that we do offer a 14-day cooling-off period for auto-renewal subscription payments. If your cancellation request was made within 14 days of the renewal charge, we’re very happy to review this and arrange a refund for you.
Please contact our support team at support@clickasnap.com
, and a member of the team will personally assist you as quickly as possible.
We’re committed to providing a fair and transparent experience for all of our users and appreciate the opportunity to resolve this for you.
Kind regards
Katy, Customer Care Team
Slightly understated
I don't remember much a out this company other than I didnt think the payments were very fair for the photos
6 February 2026
Reply from clickasnap
Hi Lou,
Thank you for sharing your feedback — we’re sorry to hear that you felt our payments weren’t fair.
At clickasnap, we genuinely aim to offer one of the most rewarding models available compared to many of our competitors. Our goal has never been to position ourselves as a “get rich quick” platform, but rather to build a sustainable ecosystem where members are rewarded over time for their creativity and engagement.
We’re continually refining our model to ensure it remains fair, transparent, and beneficial for our community, and feedback like yours helps us improve.
If you’d ever like to discuss your experience further, our support team would be happy to assist.
Kind regards
Katy, Customer Care Team
this is a pretty rare model in the social media space, and it means my work isn't just seens, it's valued
clickasnap directly compensates photographers when their photos are viewed by others.
2 February 2026
Reply from clickasnap
Hi Debb,
Thank you for taking the time to leave us a review.
We’re proud to offer photographers a platform where they can be directly compensated for their creativity and the engagement their work receives. Supporting creators is at the heart of everything we do, and we truly appreciate you sharing your experience.
Kind regards
Katy Customer Care Team
Reply from clickasnap
Hi Skhan,
Thank you for your review.
Our support team are always on hand for any help or guidance you may need with your clickasnap account and you can reach us at any time by emailing support@clickasnap.com
Kind regards
Katy Customer Care Team
Just started looking forward to…
Just started looking forward to uploading lot of great pictures.
2 February 2026
Reply from clickasnap
Hi Perez,
Thanks for the great feedback! We’re really glad to hear you’re looking forward to uploading your photos, and we can’t wait to see the great images you share with the clickasnap community!
Kind regards,
Katy Customer Care Team
Reply from clickasnap
Hi Moul,
Thank you for leaving your feedback with us.
At clickasnap we are always striving for improvements, if you ever feel like you need support with your account or your clickasnap journey you can reach us at support@clickasnap.com at any time!
Kind regards
Katy, Customer Care Team
The site was easy to sign up and upload…
The site was easy to sign up and upload photos.
2 February 2026
Reply from clickasnap
Hi Jet,
Thank you for leaving us a review and its great to hear onboarding and getting started with us was easy for you!
We wish you all the best on your clickasnap journey and we are on hand to support you and help grow your profile at anytime, you can drop us an email at support@clickasnap.com
Kind regards
Katy, Customer Care Team
My Happiest Experience with Clickasnap
I heard this platform recently and eager to post my photos...Good to be a part in this
2 February 2026
Reply from clickasnap
Hi Renuga,
Welcome to the clickasnap community! It is great to have you onboard with us.
We look forward to seeing your photography and watching your profile grow and get the exposure your images deserve.
Kind regards
Katy, Customer Care Team
Reply from clickasnap
Hi Linnie,
Thanks for taking the time to leave a review. Clickasnap isn’t a get-rich-quick scheme we’re a photography community where members are rewarded over time for uploading high quality content and engaging with others on the platform.
Earnings aren’t immediate, and free accounts don’t generate income. Members typically need time to upload work, engage with the community, and build visibility before seeing any rewards.
If you have questions about how the platform works or membership types, our support team is always happy to help at support@clickasnap.com.
Kind regards,
Katy Customer Care Team
I just signed up a few minutes ago
I just signed up a few minutes ago. The sign-in process was very easy. I thought that with the free account I could upload two photos. Evidently I have to wait a week to upload another one.
1 February 2026
Reply from clickasnap
Hi Danny,
Thanks for your feedback and for signing up we’re glad to hear the sign-in process was easy.
We do offer free trial options if you wanted to try and test the pro membership first to see if it is a right fit for you, but free accounts are limited to one upload per week. This helps protect the integrity of the platform and ensures image quality across the community.
That said, we’ve noted your feedback, and if you have any questions about account options or uploads, our support team is always happy to help at support@clickasnap.com.
Kind regards
Katy Customer Care Team
The app only upload 1 pic for free…
The app only upload 1 pic for free weekly and can’t upload second pic for a week.
Or you have a hefty uk fees for unlimited. Social media is so deceiving and I tried to use this app. Useless.
1 February 2026
Reply from clickasnap
Hi Ravinder,
Thanks for sharing your experience, we’re sorry to hear that the platform hasn’t met your expectations so far.
We do have free trial options available, and free accounts are limited to one upload per week to help protect image quality and the integrity of the community. We understand that this won’t suit everyone, and your feedback has been noted.
We’d genuinely like to understand more about what hasn’t worked for you, so one of our team will be reaching out directly by email. Please look out for our message — we’d like to offer guidance and see how we can help improve your experience.
Kind regards
Katy Customer Care Team
I didn't think I'd have to pay a…
I didn't think I'd have to pay a subscription... Anyway I love the idea
1 February 2026
Reply from clickasnap
Hi David,
Thank you for your feedback!
We do offer a free trial so that everyone can explore the platform and see how it works before committing to a subscription but also a free account is available also, you do not need to pay to be a part of our community! If you would like further information please reach out to support at support@clickasnap.com where our team is on hand to help.
Kind regards
Katy, Customer Care Team
I love the fact that i can earn extra…
I love the fact that i can earn extra money while still working 8-5
1 February 2026
Easy to use and user friendly
Easy to use and user friendly
Hope would get paid decently
1 February 2026
Reply from clickasnap
Hi Chaitanya,
Thank you for leaving your feedback and welcome to our community.
if you have any questions about how the paid per view feature works or how to get the most from your subscription then out team are always on hand for support or guidance, you can reach us at anytime via support@clickasnap.com.
Kind regards
Katy Customer Care Team
No doubt company is great,but some…
No doubt company is great,but some processes should be better and easy like tags and title options
Because we are unable to upload any photos without unwanted tags,and no option to post and it's can bore to any person
Thanks
Regards
Khalid
21 January 2026
Reply from clickasnap
Hi Khalid,
Thanks for your feedback.
Tags on clickasnap are completely optional, and you are not required to use them when uploading your photos.
If you’re experiencing any issues during the upload process, we recommend getting in touch with our support team, who will be happy to guide you through it step by step. You can reach them at support@clickasnap.com where they will will be happy to help!
Kind regards
Katy, Customer Care Team
Reply from clickasnap
Hi Nazishahmad,
Thank you for leaving us a review!
Feedback is important for us to grow and helps us to refine a community that welcomes all kind of photographers from amateur to professional so we are really please to hear you are enjoying the app and would recommended us to your fellow students!
If you need any guidance or support with your account, you can reach us at anytime via support@clickasnap.com!
Kind regards
Katy Customer Care team
Reply from clickasnap
Hi Abhaydhar,
Thanks for the suggestion. Upload limits help us ensure image quality, prevent photo spamming, and protect the integrity of the clickasnap community. We offer both monthly and annual membership options for members who want higher upload allowances.
If you need further guidance then our support team are on hand to help at anytime. You can reach us at support@clickasnap.com
Kind regards
Katy, Customer Care Team
Reply from clickasnap
Hi Ansh,
Thank you for leaving us a review.
Its great to know that you are enjoying the clickasnap community and we grateful to have you be apart of our ever growing platform!
Kind regards
Katy, Customer Care Team
I just recently upgraded to a premium …
They actually fixed the problem
20 January 2026
Unprompted review
Reply from clickasnap
Hi Joseph,
We’re really sorry for the frustration this situation caused and completely understand how confusing and upsetting it must have been to see your account revert to a Free profile after upgrading.
After reviewing your account in detail and the communication you have had with out support team, I can see that they identified that multiple past subscriptions with failed payment attempts caused our system to trigger an automatic cancellation when an earlier retry also failed. Unfortunately, this resulted in your membership temporarily reverting to Free, despite a successful recent payment.
Our support team investigated this as soon as it was raised and provided a full explanation, along with a goodwill credit to your next withdrawal to compensate for the inconvenience. We’ve also noted the account to ensure this is handled smoothly going forward.
We genuinely apologise for the disruption and appreciate your patience while we worked to resolve it. If you have any further questions or need assistance, our support team is always happy to help.
Kind regards,
Katy, Customer Care Team
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