Clocktower Cars UK 

Pickup for trip to T5 Heathrow was on time and journey completed in good time. Helpful driver accepted credit card payment. Car not the cleanest we have used.
Return journey the driver wanted cash. Unlike the previous driver a surcharge was requested for a credit card payment. Thought this was illegal now. Also pickup for journey home driver requested us to go the third floor of the T5 car rather than the first floor taxi pickup point where we were waiting and normally use. No explanation given.

Very unreliable service. You will book for a certain time and they won’t arrive until an hour after the time. You contact them and they give you flimsy excuses over the phone. DO NOT BOOK THEM.

Same experience as others booked car well in advance then 10 mins before get a call to saying they are very busy, and are delayed 15 mins. Had to ask a neighbour to drop us at the train stn. Not the first time they have done this either 🤷‍♂️

Two times in consecutive attempts to use this lot I have missed my train due to them either no showing or being very late, despite leaving a large margin for possible traffic or other issues. I would rather walk than give this lot any more business

Awful company. I had them booked to take me to a hospital appointment and they didn't show up on time. When I called they told me they'd be another half hour which would have left me late for my appointment but they didn't think it worthwhile to tell me. Had I not rang to check I'd have missed an appointment I'd been waiting months for.

We always use this company and have always found them to be extremely reliable and fair prices. The only thing that stops us giving 5 stars is that the cleanliness of the vehicles is sometimes not great.😌

At the time of making the booking the company said it accepted card payments. On arrival at our destination the driver would only accept cash. They are liars and the driver became aggressive.
Do not use this company.

Quite literally not fit for purpose. Clocktower Cars Uk the worst cab company we've ever used. A pre booked cab over an hr late, leaving family and kids stranded. Six calls made, six bullsh#t replies about how long it would be. Ended up getting two Ubers in the end. Do yourself a favour and use someone else.

Booked several taxis for my wedding day online 1 month before the big day. Received confirmation emails and texts for all taxis booked. Called the night before my wedding to confirm all was still well. I was told that the larger car I requested was not available (no reason given as to why this had changed) and now I would need to pay more money than quoted because they would have to send 2 cars. Begrudgingly agreed to minimise stress even though this was completely their fault, not mine. Told all was booked and confirmed. Then, 5 mins past my pick up time on my wedding day, I receive a call that no taxis are free due to derby day. This resulted in my dad and 2 bridesmaids driving us in a panic to my wedding. Worst taxi company ever. Why have an online booking system if it doesn’t book you a taxi. Why have operators confirm taxi availability if there aren’t any. Turns out my wedding venue know they are a terrible company and don’t recommend them to anyone. Completely useless. Avoid at all cost.

I have used this company weekly for many months and for the same journey which costs £7. On Friday they attempted to add almost £4 to the fare, stating it was because of racing at Epsom (30+ miles away and with no connection to be whatsoever). I refused and only paid the driver £7 . The manager at their office was incredibly arrogant and rude. I will never use them again. Clearly trying to rip people off . I have reported them to Trading Standards.

I was picked up outside my house in morden and bought to new Malden which is only 10 or 12 minutes away they usually charge me £11 80 which is cheap
NOW ,,,today Saturday 7th June 2025 they charged me £17 40p which is diabolical all because it's derby day which isn't relevant.i am fuming derby day has nothing to do with the fairi won't be using them anymore.i want reimbursing the difference they owe me £5 60p I'm not happy with this contact me with an answer Mr shaw

We checked on your price estimator and the trip was estimated at 47 pounds. We called to confirm this estimate, and after we had the estimate confirmed we confirmed the booking; all of this a few days before the trip.

Roughly an hour before our pickup time (at 10:30pm on a Saturday, way too late to reschedule or find another company) we were told the price was in fact 72 pounds. We had no choice but to accept this price as we had no other way of getting home.

The above seems like extremely predatory behaviour, and very dishonest. A few days after the trip the price checker is still estimating identical trips at 47 pounds. Please can you justify what happened?

ordered cab today from Alexandra park to thornton heath. driver had no idea where I was - clear reception are passing wrong /false details onto the drivers. the driver himself seemed in huge hurry - VERY aggressive driving even though had my young son in car with me. AVOID if possible. a cabbie that does not know local area is a huge red flag.

This used to be a great company but now very dodgy.

- Some of the larger vehicles provided was in poor condition.
- Booking staff LIARS! confirmed driver will have working machine which they didnt (just like many occasions last year). Driver told me he never had a cash machine. Also took several attempts to pay via link.
- Our flight was delayed. Mean driver demanded to be paid more as he had to wait. Why didnt he check flight times?
-Some drivers of large vehicles not friendly
-If you have more than one pick up point, booking staff cant send to full details. Was sent a screenshot of the booking from a Whatsapp number in Afghanistan. But after 5 minutes the screenshot was deleted.

After being diverted from Heathrow to Gatwick due to the substation fire, the driver travelled from one airport to the other, waited a further two hours for me at Gatwick due to the delay in getting my baggage. I was only charged an additional £7.50. The driver kept in constant communication with me, was courteous and helpful. The company is always reliable and I highly recommended them.

I booked a taxi to take me to a Hospital appointment, they never turned up. I have consequently now been placed at the end of the waiting list!

Booked a cab for the station for 6.30 to catch a train. It didn’t turn up and I missed my train. Called & they said there would be one in 20 mins. It never came & I missed my next train.called them & they had the nerve to say it was a busy night & they could get a cab to me in 30 mins. I declined & used Surrey Hills cab company who turned up promptly. My night was still ruined though & I’ll never use Clocktower cars again.

The taxi arrived on time both there and back from Godalming to Heathrow t5 but overcharged for both trips so I won’t use them again. On the trip to the airport they charged for entering the drop off zone but they dropped us at the Sofitel which is outside the zone. On the way back they charged for “meet and greet” but we had to wait for the car at the drop off point (supposedly not allowed). So the total overcharge was £17.50 and they ignored my requests for refund. So my message is - don’t use this company!

Booked a cab at ten past 4 said it would be ten minutes rang after 15 and the operator said it will be dispatched within ten minutes sat and waited for another 15 minutes and the cab was still not sent out gave loads of excuses why they are late but I was 3 minutes late to my cab 2 days before and had to pay £2 charge but it’s totally fine for them to be over 45mins-1hr late if there was no cabs cancel it but they told me multiple times that they have loads of cab about and iv been using this company for over 8 years and they have no customer respect within the last two years