Clocktower Cars UK 

The taxi arrived on time both there and back from Godalming to Heathrow t5 but overcharged for both trips so I won’t use them again. On the trip to the airport they charged for entering the drop off zone but they dropped us at the Sofitel which is outside the zone. On the way back they charged for “meet and greet” but we had to wait for the car at the drop off point (supposedly not allowed). So the total overcharge was £17.50 and they ignored my requests for refund. So my message is - don’t use this company!

Booked a cab at ten past 4 said it would be ten minutes rang after 15 and the operator said it will be dispatched within ten minutes sat and waited for another 15 minutes and the cab was still not sent out gave loads of excuses why they are late but I was 3 minutes late to my cab 2 days before and had to pay £2 charge but it’s totally fine for them to be over 45mins-1hr late if there was no cabs cancel it but they told me multiple times that they have loads of cab about and iv been using this company for over 8 years and they have no customer respect within the last two years

Driver was extremely polite , arrived a few minutes early. He was very helpful even collect the trolley for me . I am not sure of his name though he introduced himself and told his name but it was an unusual name.convey to him my thanks. The trip was to terminal 3. Picked up at 3.30 pm from Kingston. On February 12th 2025!

All these reviewers are fake most of them are their own people who are working for them don’t get fooled by this.

Customer think for u safety first before any booking I a driver I work for them 8 months they have trouble service.

All the good jobs goes to their own who are their family member and also those who are paying the controls Money to look after him very unfit system. Ridiculous behaviour.

Great guy thanks so much

For an 8km ride was charged £28 - avoid at all costs

I had pre-booked a taxi in advance for a very competitive rate, as we were in a remote location and needed reliable transport to get home. However, just 30 minutes before the scheduled pick-up, I was informed that the booking was being canceled due to 'car troubles,' without any effort made to send a replacement vehicle.

This left me in an incredibly difficult situation. Being in a remote location, I was unable to rebook another taxi at such short notice, and as a result, I was forced to walk over 45 minutes home, in the pouring rain wearing high heeled shoes! This experience was not only frustrating but also completely unacceptable.

Pre-booking is meant to provide peace of mind and certainty, but your failure to deliver on this promise has severely let me down. I had relied on your service and was left stranded with no alternative solution.

I will not be using your company again, and I will be sharing my negative experience with others to ensure they do not encounter the same level of service failure. I strongly urge you to improve your booking system and customer service to prevent this from happening to future customers.

I was looking for a dog friendly taxi, they were recommended, I booked, they confirmed, I sent a follow up email to re confirm the confirmation, they answered of course we will be there, they arrived at the time specified but wouldn’t take the dog in the car , he drove off , said another car would be with us in 10 minutes then I received a phone call saying sorry a car won’t be coming and then he hung up, disgusting service, shouldn’t be allowed to advertise what they obviously can’t deliver !!

10th Aug 24, ride from Terminal 5, Heathrow, couple with two small bags, to Thames Ditton, Surrey. 10pm pick up, 25% cheaper than competitors. Collection on time, large & clean car. Helpful driver. No hesitation in recommending this firm. Paid in cash. Many thanks.

Called into the clock tower for a cab and was told 5 to 12 minutes by the man taking the bookings. After 5 minutes An elderly lady book after us, she was told 5 to 10 minutes. 5 minutes later another lady came in and booked. She sat for a minutes or so and a then a driver called her name and took her for her journey. When we questioned the man a the booking desk for the cabs he said, I was being very rude and he was not the one to tell the driver who to pick up. I asked I said to him that I thought that was what he was doing on the computer when he asked us where were we going. He said the I was not to assume things and did I assume that he done the pay role for the whole company too, waving his arms around. He said that he would rebook the cab and it would take 7 minutes.
Now who was the one being rude.
Very poor customer service.
On the other hand the driver was very nice and polite, 5 stars to him.

We booked a cab for 5.15pm fifteen mins later not here rang oh madam it will be 4 minutes still not turned up rang them again oh we will put you on to the driver 1 minute madam. Still didn't turn up. We rang again the driver was put on to us again where are you sir I am waiting outside my house . He was at the drop off point . Then had the audacity to say we were standing at the wrong place we said no the message we got back from clock tower stated our address to be picked up from and he said we were wrong. Then they said we will get you a cab it will be with you in 4 minutes by then we were fuming. 20 minutes later still not here . When it did turn up over an hour late we said we don't want you. We had a important appointment and couldn't go in the end through being let down again by Clock tower . This firm is terrible we will NOT be using them ever again . We have heard so many complaints about them from other users. The driver couldn't spk English hardly that rang us and said we were in the wrong place which we weren't. Diabolical company they need to get there act together otherwise no one will use them.

My mother had a terrible experience with this company. She booked the taxi a few days in advance. When she phoned to confirm the day before, they claimed to have no record of the booking.
On the day, the taxi turned up to take her to the appointment, however despite agreeing to pick her up afterwards, no one turned up.
The operators speak very poor English and it is very hard to communicate with them.

We had issues with both our trip to and from Heathrow with the wrong sized car. We reserved the 8 passenger van for morning departure. ~15 minutes before pickup to Heathrow, we learned the 8 passenger van was unavailable and we’d go in 2 cars instead. We were required to pay ~20% more than the originally quoted 8 passenger van fare for the for the 2 cars, both of which were 15-20 minutes late. This was deemed a “favour”
given the fare for the 2 cars would have been substantially higher. I feel it was bait and switch. We reserved an 8 passenger van for a specific time, and with no alternative but to risk missing our flight, we had little choice but to pay the higher fare. The whole point of a reservation and pre-book is to know what you’re getting and for how much.

We were promised a deeply discounted next journey as compensation. I spoke to a manager on duty to pre-book our return journey and was given a 10% discount from Heathrow for an 8 passenger van. I requested we at least be made whole on the 20% fare premium to the airport for the return journey, but was denied. I was assured their next service would prove their value and commitment to good customer service.

We specifically discussed that we have 6 people and a lot of luggage and that 8 passenger vans are what we always take to and from Heathrow. Frustratingly, a 6 passenger van shows up to pick us up for our return journey!! Our family of 6 with 4 large cases 2 medium duffles and 6 carryons were required to squeeze into the van for a very uncomfortable 1+ hour journey home.

Suffice it to say, we will not be doing business with the this company again.

Pre-booked a taxi with car seat for an airport run.
Phoned 30 mins before it was due to confirm and told all good.
Car didn’t turn up and when I called they kept saying it would be there in 10 mins!
After 30 miss used Uber to get to airport so I didn’t miss flight.
Clocktower turned up 45 mins late.
Not even an apology just someone in the office telling me not to get stressed I wouldn’t miss the flight!

One star is too much, but the site doesn’t allow zero. Unreliable, late, no apology. Useless.

Taxi booked at 10:15pm, 25 minute wait advised. Text received with the details, quoting a fare of £23.40.
Taxi arrived at 11:10.
Driver charged me £31.80.
Rip off. Never again.

Very well mannered & nice gentleman, courteous and helpful..

Do not trust this company and never pay upfront. This company is untrustworthy and they lie.

We booked a car to Heathrow airport on Wednesday afternoon. The car turned up but broke down on the M25 due to a flat tyre. He didn't have spare and didn't know how to use the foam to repair the tyre.

Driver didn't phone the office for help. I had to. The office said they would send another driver. They didn't. First lie they told.
We would have missed our flights but luckily for us another cab driver from another company on his way to the airport offered to take us. Thanks to him we made our flight.

I wrote to Clocktower Cars explaining and as they didn't take us to the airport. I asked for a refund as I had paid online.

They are refusing a refund
saying the other driver was one of theirs. He wasn't. I have his details and he told us which company he worked for. This is the second lie from Clocktower Cars. Now they are saying the second driver was a friend of their driver's and their driver called him. Which we know he didn't. Third lie. Yet they don't know any deals of the second driver.

Do not trust this company. I will never recommend them and will never use them again. If they refund my money I will adjust this review to reflect that.

I will just give the facts and let you all form your own opinion.
28/3/24: Car booked, and confirmed, for 6:35 pm. At 6:35 got a call saying it would be 10-15 minutes. 20 minutes later I called, was put on hold, called again, repeatedly and was put on hold repeatedly. Eventually I was told it would be 1/2 hour! All this despite me telling them that I had a medical condition and was standing out in the cold. Eventually the car arrived 40 minutes late.

I do not trust this company and will never use them again.