Clockwork Removals and Storage - South London Reviews 

151
TrustScore 4.5 out of 5

4.7

Unit 6, Merton Industrial Park, Lee Road, SW19 3HX London, GB


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Rated 5 out of 5 stars

Fabulous service from Clockwork Removals South London when we recently moved from Surrey to Kent. Gary, Tony and Max were very professional and also friendly too. Given that house moving is stressf... See more

Company replied

Rated 5 out of 5 stars

I moved house recently with Clockwork and they were great from start to finish. James and Chelsea were super clear and helpful during the booking process and kept in regular contact leading up to and... See more

Company replied

Rated 5 out of 5 stars

Amazing service! Our crew was incredibly helpful and supportive, they handled our stuff carefully and helped us massively during our move. I could not be happier with the service provided. On early... See more

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Rated 5 out of 5 stars

Our experience with Clockwork was professional and smooth. Josh helpfully priced up the quote and we couldn’t have asked for 2 better removal men on the day of the move. Peter and Ryan were fantasti... See more

Company replied


Company details

  1. #20 of 37 best companies in Removals Service
  2. #23 of 39 best companies in Removals company
  3. #38 of 59 best companies in Storage facility

Written by the company

Clockwork Removals provides industry accredited and fully insured removals, storage and packing services throughout South London for individuals, families and businesses. We have a network of branches across the UK as well as an international service centre to help our customers relocate across the world with minimum difficulty. At Clockwork our highly trained teams also offer expert removal services for specialist household and business removals.

Written by the company

Experience and Expertise
With over 25 years experience we know that the key to delivering an excellent service is to ensure our staff are trained and experienced in their work. That is why we play an active role in the shaping of the industry and are a member of the British Association of Removers (BAR) as well as their Overseas and Commercial Moving Groups. Our international service centre based in Glasgow is a member of the FIDI Global Alliance, a global network of trusted international movers.
Our Services
Moving home can be a stressful time for many and so it’s important to find a removals company who can offer you a seamless service. As well as household removals we provide full packing and wrapping services, long and short term storage and our highly trained teams also offer expert removal services for specialist household and high value items. Our international service centre has relocation, storage and export packing services throughout the world and our commercial teams plan and execute business moves of all sizes including IT and specialist relocation.

Contact info

  • Unit 6, Merton Industrial Park, Lee Road, SW19 3HX, London, United Kingdom

  • 020 8946 6340
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Award Winning Service | 25 Years Experience | Industry Accredited

4.7

Excellent

TrustScore 4.5 out of 5

151 reviews

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4.7

All reviews

(151)

224 reviews in the last 12 months

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Rated 5 out of 5 stars

No stress removal

Great company.
Packed everything and moved us out very quickly and efficiently.
No stress removal.

31 October 2022
Unprompted review
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Reply from Clockwork Removals and Storage - South London

Great to hear - thanks for the review.

Rated 5 out of 5 stars

Excellent experience

We used Clockwork’s removal and storage services whilst getting our house renovated. The service was flawless, quick reasonable quote, always turn up on time and friendly staff. Will definitely be using their services to move back in when our renovation is complete.

5 November 2022
Unprompted review
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Reply from Clockwork Removals and Storage - South London

Great to hear we could help out during your renovation!

Rated 5 out of 5 stars

Returning Customer - Very Happy

This was the second time we have used Clockwork Removals for a house move in the last 5 years and they were just as excellent as last time (South London Team). We made arrangements for them to start packing our address whilst we were away on holiday and they did an excellent job and left exactly what we would need for the last 3 or 4 days before the actual move date. They were punctual throughout the process, very polite in their dealings with us and went out of their way to make sure we were comfortable on arrival. Takes a lot of the stress out of what can be quite a difficult process. Happy to recommend.

31 October 2022
Unprompted review
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Reply from Clockwork Removals and Storage - South London

We are delighted we helped make the move less stressful for you. Thank you so much for your continued loyalty.

Rated 5 out of 5 stars

Move all went well

Move all went well. Friendly professional staff. Great service!

24 October 2022
Unprompted review
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Reply from Clockwork Removals and Storage - South London

This is great to hear - thanks for the review.

Rated 5 out of 5 stars

I found this company to be very…Organised

I found this company to be very professional right from the initial quote through to the end move. I had to change the date of my move a couple of times, but this was never a problem and dealt with by the office staff in a caring way ( especially by Kylie ). On the removal day the team turned up at the time quoted. Nothing was to much trouble they were polite and very helpful. Which made a stressful day so much easier. I would defiantly recommend this company and would use them again.

11 October 2022
Unprompted review
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Reply from Clockwork Removals and Storage - South London

Thanks so much for taking the time to review us, this is all fantastic feedback.

Rated 5 out of 5 stars

Professional Team!

Professional team!
We had a really good experience with Clockwork Removals Wimbledon, They were really quick to come and give us a quote and were great with all communication. The team who packed up our 4 bedroom house were so professional, efficient and friendly, making what could have been a very stressful day very easy. I would highly recommend their service. Thanks again!

22 August 2022
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Reply from Clockwork Removals and Storage - South London

We are delighted to hear we helped take the stress out of the day.

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. Prompt, efficient but very careful with all our things - the speed and care with which everything was packed was impressive. Plus it was in the middle of a heatwave. Really impressed by the service and would highly recommend.

3 August 2022
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Reply from Clockwork Removals and Storage - South London

Prompt and efficient - that is what we like to hear!

Rated 5 out of 5 stars

Thank you for the stress free move

Thank you for the very efficient move this week. It was easy to organise and office staff were great. It all went smoothly. A special thanks to the guys on the job. They were all very helpful gentleman and brilliant packers and movers.

29 September 2022
Unprompted review
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Reply from Clockwork Removals and Storage - South London

This is all great to hear, thanks so much for the review.

Rated 5 out of 5 stars

awesome

every thing went to plan. was easy

15 July 2022
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Reply from Clockwork Removals and Storage - South London

Thanks for the five stars.

Rated 5 out of 5 stars

We used them twice for putting goods in…

We used them twice for putting goods in storage and then the move and both times with different crew they were great.

25 August 2022
Unprompted review
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Reply from Clockwork Removals and Storage - South London

Thanks for the review.

Rated 5 out of 5 stars

The guys were fab from start to finish…

The guys were fab from start to finish during the heatwave. The team arrived promptly, and worked like machines, packing our whole house up in a matter of hours. We were so impressed and the guys were friendly, polite and professional. Nothing was damaged whatsoever and whilst it was pricey, it made the experience hassle free and much less stressful! Thank you!

15 August 2022
Unprompted review
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Reply from Clockwork Removals and Storage - South London

Thanks so much for this fantastic review.

Rated 5 out of 5 stars

Clockwork were reliable patient and…

Clockwork were reliable patient and helpful- they also did the whole thing on a very hot Saturday morning because we couldn't do another day. They weren't cheap but it was worth it.

3 August 2022
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Reply from Clockwork Removals and Storage - South London

Thanks so much this is all great to hear! We always aim to offer the highest quality of service.

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service, my father who is elderly and unwell used their packing and removal service and from quotation to moving day the team from Clockwork made the whole experience so much less stressful reassuring him they would take care of everything and they did just that. Big thanks to you all.

30 July 2022
Unprompted review
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Reply from Clockwork Removals and Storage - South London

We are delighted to hear this - thanks for the review.

Rated 5 out of 5 stars

Great experience …

The two young men were polite efficient and very hardworking. They emptied my old home in no time at all and we were on our way. On reaching my new place we had to wait for the keys, this was no problem for them. Due to them I enjoyed moving day,

27 July 2022
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Reply from Clockwork Removals and Storage - South London

We are delighted to hear that you were able to enjoy the day and that the packers were so helpful.

Rated 5 out of 5 stars

Amazing Clockwork Removals

I booked Clockwork Removals at the last minute due to being let down by another company. They were so incredible in the office and did everything they could to help me. When the men arrived to move me out of my flat, it was far more stress free than I imagined. They were friendly, helpful and loaded the van logically. There was a last minute change to destination and this was also accommodated.
I highly recommend Clockwork Removals and would definitely use them again.

21 July 2022
Unprompted review
Rated 1 out of 5 stars

Deceiving and appalling.

I am not one to make complaints. I just don’t have the time or energy anyway!
BUT, I just have to for this. I am amazed to see good reviews about Clockwork Removals.
I will NEVER use them again.
I accepted their HIGH quote as they promised me my contents would be looked after extremely well and the time schedule was fine.
I have used removals 4 times before and I have NEVER experienced such a shambles. It couldn’t have been more stressful.

The removal men arrived grumpy. Not polite at all.
They were over 2 hrs late on leaving my property in time for the new owners.
They broke numerous things.
Their packing was atrocious. I am still horrified just thinking of it.
They were so dishonest, leaving me to find the breakages and then trying to deny they broke them!
Did not accept any responsibility for their outrageous service.
I am still horrified of what I had to deal with and pay £6k. (Other quotes were £2k cheaper. I now realise I would have got a better service from another company and saved £2000.
This is just the basic complaint I am giving. There is a lot more!
They were a nightmare!

I do hope this helps with your decision!
Good luck!

7 July 2022
Unprompted review
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Reply from Clockwork Removals and Storage - South London

Thank you for your review, we appreciate all feedback as it helps us to continue our, usually, very high standard of service. We do apologise that we fell short in this instance.
Following your correspondence after the move we completed a thorough investigation with the Operations Manager and the crews involved. We are very sorry to hear that the packing was not up to the standard that you expected, all our packers are trained to a high standard so this feedback is highly unusual. The crew have worked well together for a number of years but we have already put in place retraining as and where it is required.
Please do complete insurance claim forms for any accidental damage and we will get these processed very quickly.

Rated 5 out of 5 stars

Fantastic service from the beginning

Fantastic service from the beginning. Starting with Guy who did the survey & then the admin support from Holly. The removal team lead by Gary were amazing! They really were great guys & couldn’t do enough to take the moving stress away from me! Would recommend this company to anyone!

1 July 2022
Unprompted review
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Reply from Clockwork Removals and Storage - South London

Thanks so much for the great recommendation.

Rated 5 out of 5 stars

Proficient removal company

It’s taken months to unpack as it was a big move. The move was in January. The removal team were proficient, fast, and used their initiative when it came to dismantling and reassembling two difficult, large wardrobes. Communication was great, too.

Initial communication with the company was very good. I would use this company again.

24 May 2022
Unprompted review
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Reply from Clockwork Removals and Storage - South London

Thanks for the review and please don't hesitate to get in touch if you need us again.

Rated 5 out of 5 stars

Clockwork were excellent in our move…

Clockwork were excellent in our move from SE London to St Albans. Really helpful, no hitches and extremely hardworking and diligent. It made a difficult day so much easier.

The 3D jigsaw puzzle of fitting everything into a storage unit was particularly impressive.

I would highly recommend,

3 May 2022
Unprompted review
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Reply from Clockwork Removals and Storage - South London

This is great to hear - our guys are absolute whizz's at jigsaws!

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