Coastal Cottages of Pembrokeshire Reviews 

1,749
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 349 reviews, reviewers overwhelmingly had a great experience with this company. Customers deeply appreciate the simple booking process and find the official online website extremely easy to navigate when planning their upcoming holidays. People frequently praise the fantastic coastal locations and describe the available accommodations as exceptionally comfortable, well-equipped, and beautifully situated in truly wonderful surroundings. Some reviewers were not happy with maintenance issues, noting that certain properties required a thorough deep clean, minor repairs, or a total refurbishment. Consumers also noted occasional difficulties regarding missing essential amenities, unexpected parking challenges, or incorrect property descriptions experienced during their relaxing holiday stay.

What people talk about most

Booking process

Reviewers highlight positive aspects of booking_process, frequently describing the online reservation system... See more

Location

Customers had positive experiences with location, highlighting the peaceful surroundings and beautiful... See more

Facilities

Reviewers mention ambiguous feedback about facilities, with many consumers praising the comfortable beds,... See more

Website

Consumers find website to be positive, highlighting smooth online booking and very easy navigation. Reviewers... See more

Service

Users describe positive interactions with service, highlighting quick responses and attentive staff who are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The house had all the amenities you need for a weeks stay. The place was very clean, comfortable beds, great shower and a large bath in the main bathroom. The chairs on the rear patio are a bit uncomf... See more

Rated 5 out of 5 stars

I have used Coastal Cottages a few times and they are most helpful and excellent customer service. The accommodation was exactly as described and had everything needed for a wonderful break. The... See more

Rated 5 out of 5 stars

Had a lovely New Year break in Cherry Tree House! Lovely accommodation - perfect for exploring St David’s and the surrounding area. Very comfortable, spacious property with off road parking and a love... See more

Rated 5 out of 5 stars

Great selection of properties to rent. Booking was easy and I was kept informed at various stages before the start of the holiday. Lovely touch of free tickets to the Deer Park near Tenby, which we... See more



Company details

  1. #6 of 19 best companies in Self-Catering Accommodation
  2. #4 of 10 best companies in Cottage Rental
  3. #3 of 8 best companies in Holiday Apartment Rental
  4. #12 of 26 best companies in Holiday home letting agency

Written by the company

Coastal Cottages is your gateway to over 500 self-catering holiday cottages in Wales. Our beautiful holiday cottages are situated in Pembrokeshire, a location renowned for scenic views, stunning coastlines and plenty of things to see and do.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,749)

343 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great accommodation

Holiday house perfect accommodation well stocked with household utilities for home cooking. Clean and spacious. Second time of using the Rath, hopefully there will be a third.

30 May 2026
Rated 5 out of 5 stars

Perfect break thankyou

The apartment was beautiful, so we'll equipped.
Bed so comfy, even a lovely view from the bed
The views amazing from balcony.
Everything exactly as promised.
Even a welcome bottle of wine.
Thankyou we had a wonderful break.

5 June 2026
Unprompted review
Rated 1 out of 5 stars

The Woolpack in was extremely dirty and…

The Woolpack in was extremely dirty and had many maintenance issues we did inform Coastal Cottages but although they say 20 mins from any property they refused to come and look at the problems

2 May 2026
Coastal Cottages of Pembrokeshire logo

Reply from Coastal Cottages of Pembrokeshire

We are sorry to hear that you were disappointed with your stay at The Woolpack.

As previously discussed, we take all guest feedback very seriously and investigated the concerns raised.

We subsequently corresponded with you directly regarding your comments following your stay. All of your feedback was shared with the owner and has now been addressed.

Rated 5 out of 5 stars

Great selection of properties to rent

Great selection of properties to rent. Booking was easy and I was kept informed at various stages before the start of the holiday. Lovely touch of free tickets to the Deer Park near Tenby, which we really enjoyed. We stayed at 10 Green Meadows in Marloes which was a brilliant property

14 July 2025
Rated 4 out of 5 stars

Lovely spacious cottage

Lovely spacious cottage, would have been even better if had disabled handle in shower. But very good location. People nice, let us go on earlier as we arrived to have a meal but couldn’t park anywhere.
I paid for the wood that was there and left the money-lovely idea of the honesty box!
I’m Welsh so I won’t say about the weather as it’s often wet! But that is why Wales is so lush and beautiful 🥰
Just take a jacket!

19 January 2026
Rated 3 out of 5 stars

I have not received my confirmation…

I have not received my confirmation email with details of my booking.

14 June 2026
Coastal Cottages of Pembrokeshire logo

Reply from Coastal Cottages of Pembrokeshire

Thank you for your review.

Confirmations are sent automatically once a booking has been made, but unfortunately emails can occasionally be filtered into junk or spam folders by your email provider.

We have resent your confirmation and hope this has now come through. Please check your junk folder and if you have any further issues with this, please don't hesitate to get in touch with our team.

Rated 5 out of 5 stars

St David’s

We were not happy with our first booking but the team were really helpful and changed our booking swiftly ! Emails were sent promptly and all instructions were very clear. Any queries I had were responded to efficiently.
The booking process was easy .

18 January 2026
Rated 5 out of 5 stars

Returning customer

I have booked with Coastal Cottages before but this is the first time I’ve booked on line.
I found the website easy to follow and the confirmation response was immediate.

11 June 2026
Rated 3 out of 5 stars

The website was clear and easy to use.

The website was clear and easy to use.
The reason for the score of 3 was that I've still not received a confirmation email yet

10 June 2026
Coastal Cottages of Pembrokeshire logo

Reply from Coastal Cottages of Pembrokeshire

Thank you for your feedback.

We're pleased to hear that you found our website clear and easy to use. Confirmations are sent automatically once a booking has been made, but unfortunately emails can occasionally be filtered into junk or spam folders by your email provider.

We have resent your confirmation and hope this has now come through. Please check your junk folder and if you have any further issues with this, please don't hesitate to get in touch with our team.

Rated 4 out of 5 stars

All easy and good

All easy and good , had confirmation of booking ,but later had a message saying my preferred booking was still available and to hurry to book it. Seemed there was a computer hitch and it was quickly amended .

8 June 2026

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