Coastal Cottages of Pembrokeshire Reviews 

1,750
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 349 reviews, reviewers overwhelmingly had a great experience with this company. Customers deeply appreciate the simple booking process and find the official online website extremely easy to navigate when planning their upcoming holidays. People frequently praise the fantastic coastal locations and describe the available accommodations as exceptionally comfortable, well-equipped, and beautifully situated in truly wonderful surroundings. Some reviewers were not happy with maintenance issues, noting that certain properties required a thorough deep clean, minor repairs, or a total refurbishment. Consumers also noted occasional difficulties regarding missing essential amenities, unexpected parking challenges, or incorrect property descriptions experienced during their relaxing holiday stay.

What people talk about most

Booking process

Reviewers highlight positive aspects of booking_process, frequently describing the online reservation system... See more

Location

Customers had positive experiences with location, highlighting the peaceful surroundings and beautiful... See more

Facilities

Reviewers mention ambiguous feedback about facilities, with many consumers praising the comfortable beds,... See more

Website

Consumers find website to be positive, highlighting smooth online booking and very easy navigation. Reviewers... See more

Service

Users describe positive interactions with service, highlighting quick responses and attentive staff who are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The house had all the amenities you need for a weeks stay. The place was very clean, comfortable beds, great shower and a large bath in the main bathroom. The chairs on the rear patio are a bit uncomf... See more

Rated 5 out of 5 stars

I have used Coastal Cottages a few times and they are most helpful and excellent customer service. The accommodation was exactly as described and had everything needed for a wonderful break. The... See more

Rated 5 out of 5 stars

Had a lovely New Year break in Cherry Tree House! Lovely accommodation - perfect for exploring St David’s and the surrounding area. Very comfortable, spacious property with off road parking and a love... See more

Rated 5 out of 5 stars

Great selection of properties to rent. Booking was easy and I was kept informed at various stages before the start of the holiday. Lovely touch of free tickets to the Deer Park near Tenby, which we... See more



Company details

  1. #6 of 19 best companies in Self-Catering Accommodation
  2. #4 of 10 best companies in Cottage Rental
  3. #3 of 8 best companies in Holiday Apartment Rental
  4. #12 of 26 best companies in Holiday home letting agency

Written by the company

Coastal Cottages is your gateway to over 500 self-catering holiday cottages in Wales. Our beautiful holiday cottages are situated in Pembrokeshire, a location renowned for scenic views, stunning coastlines and plenty of things to see and do.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,750)

348 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

All easy and good

All easy and good , had confirmation of booking ,but later had a message saying my preferred booking was still available and to hurry to book it. Seemed there was a computer hitch and it was quickly amended .

8 June 2026
Rated 4 out of 5 stars

No problems with the booking process

No problems with the booking process. I found it a little concerning that a couple of hours after receiving a confirmation email, I then received one saying 'we're saved your cottage selection', encouraging me to go ahead and book it, when I had already done so,

2 June 2026
Rated 2 out of 5 stars

The Cabin - no usable vacuum or floor mop.

Please see copies of e-mails below.

Angela's reply that we should wash the bedding was treated with derision.

My second e-mail to her was unanswered. We had to make do with no suitable cleaning equipment to leave the apartment as we found it.

Kind regards

William Fox

Good afternoon Angela,

We have been renting holiday properties for over 30 years: two weeks in Spring, three weeks in Summer and two weeks in Autumn. We like to keep the property clean and tidy, laving it as we find it, in some rare occasions, cleaner.

This may be difficult in The Cabin. We still can't use the vacuum cleaner and the floor mop has no.sponge head.

Also, there is a set of instructions to ensure the shower remains mould free. The final instruction is to "Use the mould and mildew spray provided. Wash off after". The spray is not available and, if it was, there is no squeegee with which to remove it.

Please ask the caretaker to remedy these deficiencies, so that, as in the past, we can leave the property as we found it.

Kind regards

William Fox

On Tuesday, 5 May 2026 at 13:50:47 BST, Coastal Cottages of Pembrokeshire wrote:

Good Afternoon,

Thank you for your email, normally unless previously requested you would not receive a change of bed linen, the same for the Towels, as a self catering property you can use the Washing machine at the property to wash the Items, please could we ask that you don't use the items under the bed as they are placed there for storage only, the caretaker has her routine for doing the changeovers at the property.

We will speak to the caretaker about the vacuum cleaner head, she may have taken it with her.

Kind Regards,

Angela

1 October 2025
Rated 5 out of 5 stars

Coastal Cottages were very helpful when…

Coastal Cottages were very helpful when booking our cottage. The booking process was simple and the location was excellent. The cottage itself was very clean and well equipped. We enjoyed it so much we’ve rebooked for next year!

17 September 2025
Rated 5 out of 5 stars

Lovely cottage in stunning location

Comfortable and well equipped cottage in stunning location right next to the lovely bay at Abereiddy. The cottage had everything we needed and it was really cosy with the log burner going on the chilly evenings. Really nice outside space as well.

9 May 2026

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