The house had all the amenities you need for a weeks stay. The place was very clean, comfortable beds, great shower and a large bath in the main bathroom. The chairs on the rear patio are a bit uncomf... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have used Coastal Cottages a few times and they are most helpful and excellent customer service. The accommodation was exactly as described and had everything needed for a wonderful break. The... See more
Had a lovely New Year break in Cherry Tree House! Lovely accommodation - perfect for exploring St David’s and the surrounding area. Very comfortable, spacious property with off road parking and a love... See more
Great selection of properties to rent. Booking was easy and I was kept informed at various stages before the start of the holiday. Lovely touch of free tickets to the Deer Park near Tenby, which we... See more
Company details
- #6 of 19 best companies in Self-Catering Accommodation
- #4 of 10 best companies in Cottage Rental
- #3 of 8 best companies in Holiday Apartment Rental
- #12 of 26 best companies in Holiday home letting agency
Written by the company
Coastal Cottages is your gateway to over 500 self-catering holiday cottages in Wales. Our beautiful holiday cottages are situated in Pembrokeshire, a location renowned for scenic views, stunning coastlines and plenty of things to see and do.
Contact info
Coastal House, Narberth Road, SA61 2XG, Haverfordwest, United Kingdom
- 01437 765765
- info@coastalcottages.co.uk
- www.coastalcottages.co.uk
4.7
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really straight forward booking.
2 October 2025
No problems.
2 April 2026
Very helpful when I need to change…
Very helpful when I need to change location and also in extending holiday. Friendly communication on the telephone.
5 March 2026
Change of booking
I needed to change my booking because I realised that the original location wasn’t suitable for my dog. We were switched to a nearby cottage with no problems. The issue was dealt with quickly and efficiently.
27 March 2026
Afallon, Mathry
Booking the holiday was quick and easy on line. I had a query regarding my final invoice and my email was replied to the next day. Fast and efficent service. I have used Coastal Cottages Pembrokshire for many years and keep returning due to the hassel free booking system and lovely holiday accomadation.
24 March 2026
Easy to book
Easy to book, we have used Coastal Cottages for many years, the properties are clean, well priced and the descriptions are accurate. Recommended.
26 March 2026
Easy booking process
Coastal cottages website is uncomplicated and easy to navigate making comparisons between properties simple. Just about everything you might need to know is laid out in sufficient detail to allow an informed choice to be made. Then a couple of clicks sorts out the booking process. All very straightforward.
20 March 2026
Everything good easy to book and pay.
24 March 2026
Great service from coastal cottages
Great service from coastal cottages. Booked a lovely cottage for a weeks holiday. Happy with the price & ease of booking.
22 March 2026
Seamless booking experience
Seamless experience as ever booking with Coastal Cottages. That's the reason I've been using them for a good 15 years or more!
27 October 2025
Payment failed initially.
I usually have no difficulty booking online on this website, which is normally easy and straightforward. However, on this occasion, the online booking process failed three times. I used two different credit cards and input a OTP each time. The error message said the processing of my payment failed.
I tried again several hours later and was successful.
17 March 2026
Reply from Coastal Cottages of Pembrokeshire
Thank you for your feedback, we’re really sorry to hear you experienced difficulties when trying to complete your booking.
This certainly isn’t the usual booking experience our guests have. While we can’t currently see any issues on our system, it may have been a temporary issue at the time. We will continue to keep an eye on this to ensure everything is working as it should.
We’re pleased to hear you were eventually able to complete your booking. If you do experience any issues in future, our team is always happy to help with bookings directly.
We hope you have a wonderful stay, and please don’t hesitate to contact us if we can assist with anything at all.
Kind Regards,
Coastal Cottages Team
Booking was very easy and support…
Booking was very easy and support during our stay was great. The house was perfect. Thank you.
7 March 2026
Unprompted review
Simplistic search and booking
15 March 2026
I have been a customer of Coastal…
I have been a customer of Coastal cottages for 20 years. I trust their knowledge and properties. I find the online booking easy to use.
12 March 2026
It's all about trust....
We've come back to you as we trust your descriptions and that you will ensure any issues are dealt with. Unlike some other sites.
11 March 2026
I booked online and found the process…on line booking
I booked online and found the process quick and easy.
8 March 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.