Cohorted Reviews 1,108

Reply from Cohorted

Mar 24, 2025

Thank you so much for your kind words and for taking the time to leave such a thoughtful review. We’re thrilled to hear you’re loving the luxury and quality of our beauty box — that truly means the world to us.

Your patience and understanding over the past few months haven’t gone unnoticed, and we’re so grateful for it. Our customer service team will be over the moon to hear your feedback — they always strive to be supportive and proactive, especially when things don’t go as planned.

We’re hopeful that our new delivery partner will provide the seamless experience you (and every customer) deserve. We’re so glad you stuck with us, and we promise to keep delivering the premium experience you’ve come to expect.

Thank you again for your loyalty — we’re not ready to lose you either!

Reply from Cohorted

Mar 19, 2025

Thank you for sharing your experience. We're really sorry to hear that you haven’t received your sign-up gifts and that your emails have gone unanswered—this is certainly not the experience we want for our customers.

We’d love to look into this for you and make things right. Could you please provide your order number or the email address associated with your subscription? You can either reply here or reach out to our customer service team at customerservice@cohorted.co.uk

We truly appreciate your feedback and would love the chance to resolve this for you. Looking forward to hearing from you soon!

Reply from Cohorted

Mar 19, 2025

Thank you for taking the time to share your feedback. We truly appreciate your loyalty over the past three years and are sorry to hear that your recent experiences haven’t met your expectations.

At Cohorted, we strive to curate a luxury experience with every box, carefully selecting premium products that offer value and discovery. we understand how important it is for our subscribers to feel excited about every box. Your comments about product selection and perceived value have been noted, and we will be sharing them with our curation team to help refine our future edits.

We’re delighted to hear that you’ve had a positive experience with our customer service team and that some boxes have still provided those special moments of surprise and delight. Our aim is always to deliver a box that feels like a luxurious treat, and we appreciate your honest insights as they help us improve.

Reply from Cohorted

Mar 24, 2025

Thank you so much for your lovely review! We're so glad to hear you always enjoy the products in your box 💕 We completely understand your hesitation to try new skincare during a breakout — your skin’s health always comes first.

Feel free to hold onto the products until your skin settles, or even patch test first if you're curious to try them.

Wishing your skin a speedy recovery, and we look forward to continuing your beauty journey with us ✨

Reply from Cohorted

Mar 24, 2025

Thank you so much for your lovely review! We're thrilled to hear you're enjoying your monthly treat – you deserve it! 💝 It’s great to know you’re loving the premium, full-size products and discovering new brands along the way. That’s exactly what we aim for – luxury, variety, and value all in one box!

We can’t wait for you to see what’s coming next. 💫

Reply from Cohorted

Mar 24, 2025

Thank you so much for your lovely review and continued support over the past two years – we truly appreciate it! 🌟 We're thrilled to hear you're enjoying the full-size, high-value products and that your monthly box continues to be something you look forward to. It means the world to us to have loyal members like you in the Cohorted community 💖

If there's ever anything you'd like to see in a future box, feel free to let us know – we're always listening!

Reply from Cohorted

Mar 24, 2025

Thank you so much for your kind words and glowing review! We're absolutely thrilled to hear that you’re loving your Cohorted Beauty Box experience and that we’ve stood out amongst your other subscriptions — that truly means the world to us.

We put a lot of care into curating premium products each month, so it's wonderful to know you’re enjoying the selection. We're so excited for you to receive your April box — we think you're going to love it!

Thanks again for your support and for being part of the Cohorted community 💖

Reply from Cohorted

Mar 24, 2025

Thank you so much for your lovely review! 💖 We're so happy to hear that your box felt like a special treat – that's exactly the experience we aim to create for our customers. It's also great to know our customer service team were able to assist you quickly. If you ever need anything else, we're always here to help!

Thanks again for your support – we truly appreciate it!

Reply from Cohorted

Mar 19, 2025

We’re sorry to hear about your experience and any frustration this has caused. We have responded to the emails we’ve received from you—please check your spam or junk folder, as our replies were sent on March 5th at 10:40 AM and again on March 10th at 8:04 AM.

Regarding your order, we'd love to assist you further. If you’re still unable to locate our emails, please reach out to us again at customerervice@cohorted.co.uk so we can resolve this as soon as possible. Additionally, if your free items were missing, we’d be happy to look into this for you.

We appreciate your patience and look forward to resolving this matter for you.

Reply from Cohorted

Mar 6, 2025

We're sorry to hear about your experience. We can confirm that we responded to your email on the 14th of February at 7:25 AM—please check your spam or junk folder in case it was filtered there.

Regarding your order, our subscription service operates on a recurring basis, meaning a second charge would have been processed for the next month's box unless the subscription was canceled before the renewal date. However, we’d be happy to look into this further and resolve the issue for you.

Please reach out to our customer service team again, and we will ensure this is addressed as a priority.

Reply from Cohorted

Feb 20, 2025

We’re sorry to hear about your experience and appreciate the opportunity to clarify.

We can confirm that one of our agents responded to your email on Monday, 17th at 07:21 AM, following your inquiry sent on Sunday. As our customer service team is unavailable over the weekends, your message was addressed as soon as our office reopened.

We kindly ask you to check your spam/junk folder in case our response was filtered there. If you are still unable to locate it, please let us know, and we will be happy to resend the details regarding your order.

We value your feedback and are here to assist in resolving this matter as quickly as possible.

Reply from Cohorted

Mar 6, 2025

Thank you so much for your kind words! We're thrilled to hear that you love your Cohorted Beauty Box and that it stands out as the best among others you've tried. We take great pride in curating top-tier, luxury products, so it means a lot to know you appreciate the quality!

We can't wait for you to discover what’s inside future boxes—stay tuned for more exciting beauty finds! 💖

If you ever have any feedback or questions, feel free to reach out.

Reply from Cohorted

Jan 22, 2025

Thank you for your feedback, and we’re sorry to hear about your experience. Upon investigation, we can confirm that our customer service team has responded to your emails on 16/01 at 09:51 and again on 21/01 at 12:10 PM. We kindly ask that you check your spam or junk mail folder, as sometimes our responses may inadvertently end up there.

If you still cannot locate the emails, please don't hesitate to reach out again, and we’ll be happy to assist you further. We’re committed to resolving your issue as quickly as possible.