I've cancelled my subscription, because of the degraded packaging and contents. I had been a Cohorted customer for over five years, and I used to have that lovely excited feeling when my boxes... See more
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My order came. I waited 20 days! I contacted customer service via email 5 times, also their instagram and honestly I had high hopes for them. :((((( And no there is no reply in my spam or j... See more
Company replied
Products are getting repetitive which is a shame as they are quality but you don’t want the same things again and again
I have been a customer of Cohorted for a number of years now and always really rated the boxes and products. However recently the quality has changed significantly. The quality of the packaging has de... See more
Company details
Written by the company
Cohorted brings the magic of product discovery to your door with our luxury beauty box edits. We connect everyday beauty lovers to leading luxury beauty brands that you can fall in love with and use time and time again. From our No1 luxury monthly subscription beauty box, to our Limited Edition curations, our in-house beauty experts promise to bring you only the very best products on the market.
Contact info
27 Old Gloucester Street, WC1N 3AX, London, United Kingdom
- customerservice@cohorted.co.uk
- www.cohorted.co.uk
3.4
Average
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 8% of negative reviews
Typically replies within 1 month
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I’ve emailed about this now a 5 days…
I’ve emailed about this now a 5 days ago and still no response from customer service. Evri said they delivered the box however not to my address. I have not received the box and nothing is being done which is super frustrating as I do like the subscription. Someone please assist
4 April 2025
Unprompted review
Reply from Cohorted
Thank you for your review, and we’re really sorry to hear about your experience.
We’d like to reassure you that our customer service team has responded to both of your emails, with the most recent reply sent on Tuesday morning at 09:55am. It’s possible our emails may have landed in your spam or junk folder, so please do check there.
If you’re still unable to locate our responses or require further assistance, please don’t hesitate to reach out again — we’re here to help and want to get this resolved for you as quickly as possible.
Kind regards,
The Cohorted Team
Beautifully packaged boxes
Beautifully packaged boxes, very sleek. The products are always quality.
4 April 2025
Unprompted review
Reply from Cohorted
Thank you so much for your lovely review! 🌟 We're thrilled to hear you’re loving the sleek packaging and high-quality products in our boxes. We put a lot of care into curating every edit, so it means the world to know it’s appreciated. We can’t wait for you to discover what’s coming next! 💖
Amazing customer service
The box is amazing, everything screams quality and luxury. But these 5 stars are for the customer service representatives who are always there. The last few months we had constant issues with their delivering partner who was simply not able to process a delivery for the Netherlands. These people from the customer service had patience with me and always been there with new informations, refunding when the delivery was not possible, attempted multiple times to redeliver, till in the end the decision was made to change the courier. Everything seems to be fine and hopefully we wont have these issues anymore with the new delivery partner, because I’m not ready to give up on this amazing box ☺️
19 March 2025
Unprompted review
Reply from Cohorted
Thank you so much for your kind words and for taking the time to leave such a thoughtful review. We’re thrilled to hear you’re loving the luxury and quality of our beauty box — that truly means the world to us.
Your patience and understanding over the past few months haven’t gone unnoticed, and we’re so grateful for it. Our customer service team will be over the moon to hear your feedback — they always strive to be supportive and proactive, especially when things don’t go as planned.
We’re hopeful that our new delivery partner will provide the seamless experience you (and every customer) deserve. We’re so glad you stuck with us, and we promise to keep delivering the premium experience you’ve come to expect.
Thank you again for your loyalty — we’re not ready to lose you either!
Have some doubts...
Have some doubts...
Signed up, received my box, but not the sign on gifts.
Also have some questions about my subscription and sent a couple of emails. Have heard back nothing, not even a peep, or an automated reply that my email was received. It's been over a week.
So, questionable if my messages would ever be answered. Which does not help build trust in a brand. As if there were no team behind it just a warehouse.
It's unlikely I'll ever subscribe again. I'll just buy the boxes after for £10.00 more, still worth it and removes the risks with the subscription.
16 March 2025
Unprompted review
Reply from Cohorted
Thank you for sharing your experience. We're really sorry to hear that you haven’t received your sign-up gifts and that your emails have gone unanswered—this is certainly not the experience we want for our customers.
We’d love to look into this for you and make things right. Could you please provide your order number or the email address associated with your subscription? You can either reply here or reach out to our customer service team at customerservice@cohorted.co.uk
We truly appreciate your feedback and would love the chance to resolve this for you. Looking forward to hearing from you soon!
Thoughts over 3 years of subscription
I have been a Cohorted subscriber intermittently for about 3 years now. I think the value and care taken in the selection of products in the box has significantly decreased over the years and I find myself disappointed more often than not. It used to feel like a luxury experience and highly anticipated treat that made my month! With several FULL-Size Luxury products and a curation that felt intentional. Now the products are often sample size and there are usually FREE samples included as one of the items!!! The products seem like they have been randomly grabbed from the dregs of a skincare rejects-bin and it does not feel considered at all.
On the plus side, the customer service is very good and I am pleasantly surprised by perhaps every 5th box.
1 March 2025
Unprompted review
Reply from Cohorted
Thank you for taking the time to share your feedback. We truly appreciate your loyalty over the past three years and are sorry to hear that your recent experiences haven’t met your expectations.
At Cohorted, we strive to curate a luxury experience with every box, carefully selecting premium products that offer value and discovery. we understand how important it is for our subscribers to feel excited about every box. Your comments about product selection and perceived value have been noted, and we will be sharing them with our curation team to help refine our future edits.
We’re delighted to hear that you’ve had a positive experience with our customer service team and that some boxes have still provided those special moments of surprise and delight. Our aim is always to deliver a box that feels like a luxurious treat, and we appreciate your honest insights as they help us improve.
Always enjoy the products in the box
Always enjoy the products in the box. Rated 4 stars as my skin is going through a breakout so it isn’t a good time to try new skin care
3 March 2025
Unprompted review
Reply from Cohorted
Thank you so much for your lovely review! We're so glad to hear you always enjoy the products in your box 💕 We completely understand your hesitation to try new skincare during a breakout — your skin’s health always comes first.
Feel free to hold onto the products until your skin settles, or even patch test first if you're curious to try them.
Wishing your skin a speedy recovery, and we look forward to continuing your beauty journey with us ✨
I love received my box
I love received my box - a present to me every month! Premium products often full size at a very good price. Chance to try out different brands.
14 March 2025
Unprompted review
Reply from Cohorted
Thank you so much for your lovely review! We're thrilled to hear you're enjoying your monthly treat – you deserve it! 💝 It’s great to know you’re loving the premium, full-size products and discovering new brands along the way. That’s exactly what we aim for – luxury, variety, and value all in one box!
We can’t wait for you to see what’s coming next. 💫
The products are full size and high value
The products are full size, not samples and of a very high value. It's a great box and I look forward to it arriving every month. I've been a monthly member for over 2 years
14 March 2025
Unprompted review
Reply from Cohorted
Thank you so much for your lovely review and continued support over the past two years – we truly appreciate it! 🌟 We're thrilled to hear you're enjoying the full-size, high-value products and that your monthly box continues to be something you look forward to. It means the world to us to have loyal members like you in the Cohorted community 💖
If there's ever anything you'd like to see in a future box, feel free to let us know – we're always listening!
Best beauty box on the market
Without a doubt, this is an amazing beauty box. I have subscriptions with other companies and will be cancelling those. The product selection is fabulous with premium brands delivered. I’ve not experienced any issues with Cohorted and super pleased I discovered this beauty box. Already looking forward to receiving my April box.
14 March 2025
Unprompted review
Reply from Cohorted
Thank you so much for your kind words and glowing review! We're absolutely thrilled to hear that you’re loving your Cohorted Beauty Box experience and that we’ve stood out amongst your other subscriptions — that truly means the world to us.
We put a lot of care into curating premium products each month, so it's wonderful to know you’re enjoying the selection. We're so excited for you to receive your April box — we think you're going to love it!
Thanks again for your support and for being part of the Cohorted community 💖
Great service
What a lovely box! Felt like a really expensive treat to myself even though it wasn't that expensive. Customer services also responded very quickly to a query I had.
1 March 2025
Unprompted review
Reply from Cohorted
Thank you so much for your lovely review! 💖 We're so happy to hear that your box felt like a special treat – that's exactly the experience we aim to create for our customers. It's also great to know our customer service team were able to assist you quickly. If you ever need anything else, we're always here to help!
Thanks again for your support – we truly appreciate it!
I had ordered from cohorted and…
I had ordered from cohorted and received my first box, I got money taken out of my account on the 1st or march for a second box, I haven’t received anything, no tracking number, no email to say it will be delivered, I have emailed Cohorted 3 times now and they have not responded to me in 2 weeks, I’m not very happy about this as I would expect a company to at least have contact especially since the money was taken from my account.
I also didn’t receive my free items when I used a promo code
1 March 2025
Unprompted review
Reply from Cohorted
We’re sorry to hear about your experience and any frustration this has caused. We have responded to the emails we’ve received from you—please check your spam or junk folder, as our replies were sent on March 5th at 10:40 AM and again on March 10th at 8:04 AM.
Regarding your order, we'd love to assist you further. If you’re still unable to locate our emails, please reach out to us again at customerervice@cohorted.co.uk so we can resolve this as soon as possible. Additionally, if your free items were missing, we’d be happy to look into this for you.
We appreciate your patience and look forward to resolving this matter for you.
Never received my box
Never received my box, or any boxes and charged for 2. Almost 80 pounds. Go elsewhere. Save your money.
Ordered box in early February. Sent them and email on the 13th of Feb chasing up as it had been a week and absolutely no reply. I have now been charged an additional 39.99 for I assume the march box. So 2 payments made and not one box delivered or email acknowledged. Absolute joke of a company. Save your money, go elsewhere. Email sent on the 18.29 on the 13th of Feb.
13 February 2025
Unprompted review
Reply from Cohorted
We're sorry to hear about your experience. We can confirm that we responded to your email on the 14th of February at 7:25 AM—please check your spam or junk folder in case it was filtered there.
Regarding your order, our subscription service operates on a recurring basis, meaning a second charge would have been processed for the next month's box unless the subscription was canceled before the renewal date. However, we’d be happy to look into this further and resolve the issue for you.
Please reach out to our customer service team again, and we will ensure this is addressed as a priority.
Never received my box
Never received my box that I have ordered on 6th Feb, Never had response from the company after emailing them about this. Absolutely disgusting customer service. Order No. #SHOPIFY94442
6 February 2025
Unprompted review
Reply from Cohorted
We’re sorry to hear about your experience and appreciate the opportunity to clarify.
We can confirm that one of our agents responded to your email on Monday, 17th at 07:21 AM, following your inquiry sent on Sunday. As our customer service team is unavailable over the weekends, your message was addressed as soon as our office reopened.
We kindly ask you to check your spam/junk folder in case our response was filtered there. If you are still unable to locate it, please let us know, and we will be happy to resend the details regarding your order.
We value your feedback and are here to assist in resolving this matter as quickly as possible.
Love this beauty box
Love this beauty box, have used a few companys monthly beauty boxes but this is by far the best. The quality of products are top tier.
13 February 2025
Unprompted review
Reply from Cohorted
Thank you so much for your kind words! We're thrilled to hear that you love your Cohorted Beauty Box and that it stands out as the best among others you've tried. We take great pride in curating top-tier, luxury products, so it means a lot to know you appreciate the quality!
We can't wait for you to discover what’s inside future boxes—stay tuned for more exciting beauty finds! 💖
If you ever have any feedback or questions, feel free to reach out.
The quality of the products in the…
The quality of the products in the Cohorted Beauty Box is impressive.
I'm amazed the products are always full sized and worth so much money!
Thank you Cohorted!! ❤❤
15 January 2025
Unprompted review
The quality of the products in the…
The quality of the products in the Cohorted Beauty Box is impressive. Such a fantastic company.
The products are full sized, desirable items. I’m so pleased with my purchase!
The website was easy to use and delivery was quick.
17 December 2024
Unprompted review
Being ignored and still waiting.
Still waiting for my box. Sent emails and also sent a message on X a few days ago but zero response. #SHOPIFY93983
21 January 2025
Unprompted review
Reply from Cohorted
Thank you for your feedback, and we’re sorry to hear about your experience. Upon investigation, we can confirm that our customer service team has responded to your emails on 16/01 at 09:51 and again on 21/01 at 12:10 PM. We kindly ask that you check your spam or junk mail folder, as sometimes our responses may inadvertently end up there.
If you still cannot locate the emails, please don't hesitate to reach out again, and we’ll be happy to assist you further. We’re committed to resolving your issue as quickly as possible.
Really pleased I won a Beauty box from…
Really pleased I won a Beauty box from Pink Apple competition
Really pleased with my Galentines beauty box
Love thank-you will be ordering in future
4 January 2025
Unprompted review
beauty box for January
Recieved my beauty box for January and it's the best one I've received. I love having a mix of macup and skincare products which is what we got in this month's edition. Well packaged and I'm excited to open it each month not knowing what's in there
11 January 2025
Unprompted review
LOVE LOVE LOVE
This month’s box was the best beauty box I’ve ever received. All the products worked amazing for me, I think I’ve found some real staples in my routine. Value for money is insane, definitely worth way more that what you paid for the subscription. 10/10! One very satisfied customer:)
10 January 2025
Unprompted review
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